Skip Ribbon Commands
Skip to main content
SharePoint

Clinical Inquiry Newsletter

Jul 22
Clinical Inquiry Newsletter - July 2020 edition

Introducing the Clinical Inquiry Newsletter! A quick way to catch up on the latest progress for Research and Analytics functionalities within Connect Care. Watch for this newsletter coming to you on a monthly basis. You can also find this information in the Clinical Inquiry Blog located on SharePoint.​

RESEARCH – Wave 1 Post-Launch Update

Work is going on continually behind the scenes to make improvements to Connect Care. Here are a few recent changes:

New COVID Group on the Safe Discharge Checklist

A new group has been added to the Safe Discharge Checklist Flowsheet to ensure all necessary tasks are completed before safely discharging a patient with COVID-19.

Reconciliation Navigator

A new navigator is available to assist with post-downtime documentation reconciliation in Connect Care. The navigator is found under the 'More' activity and allows users to document relevant changes occurring during a downtime.

Health Information Management

Review the Media Manager How-to Guide for detailed step-by-step guidance when scanning and uploading documents. Visit the HIM Service Portal to request services and support for Health Information Management.

SlicerDicer in-system reporting tool in Connect Care

Click on this link for more information: NEW: Connect Care Clinical Inquiry Supports - SlicerDicer Use Cases

New ECG Quick Start Guides on the ED Nurse Learning Home Dashboard These review the workflows for the Phillips, GE MACVU360 and GE5500 models of ECG machines.

Research Overview - Open Webinars
Our monthly open webinars are a great way to stay informed about research functionalities in Connect Care and upcoming readiness activities, including training.

Please join our monthly open sessions (via Skype). To request a webinar invitation, please contact: CC.research@ahs.ca

Upcoming session dates:
(third Monday, of each month)
Aug 17 12:00-1:00
Sep 21 12:00-1:00

The next Connect Care Research Webinar is scheduled for Monday, Aug 17, 2020 – topic, yet to be determined.

Materials from the July 20 webinar on in-system reporting tools are available, here under the heading 'Presentations and Videos', along with materials from other previous webinars.

The sessions generate some excellent questions which have been captured in a Q&A document.

Research Staff – Virtual Training

The new virtual Research Staff course (offered in two, four-hour sessions via Zoom) is being offered on August 11-12. There are still spots available!

RESEARCH – Readiness Update

Connect Care Research Role Selection Tool

The Health Systems Access team recently developed a new self-serve tool to assist study teams in selecting the correct Connect Care 'role' for their access needs. The Connect Care Research Role Selection Tool should be completed by each research team member. Role assignment directly affects the type of training required and type of access provisioned to study team members.

Research Assumptions for Launch

The Connect Care Research - Assumptions for Launch document outlines four basic assumptions that relate to the integration of research and inquiry as part of the clinical information system (CIS) workflows such that: 

  1. All patients enrolled in clinical research studies [that meet the study inclusion scope] will be flagged with the details of the respective studies that may impact clinical decisions made by their care team(s).
  2. The clinical care team and everyone working with the patient record will be able to see and understand the patient is participating in a research study. The system users will also be able to report on this information.
  3. Individuals who previously did not have direct access to the patient chart, including university-employed research coordinators, will have access and responsibilities to keep the patient record (as it relates to research), up-to-date.
  4. Training in all CIS research-related workflows will be research role-specific. Users requiring access to inquiry tools and workflows will be assessed and assigned a user role and there will be opportunities to identify individuals who may require training but have not been previously identified through existing methods.

ANALYTICS – Wave 1 Post Launch Update –Connect Care Upgrade to Epic 2020 version

On August 7th, the Connect Care training environment will be upgraded to the Epic May 2020 version.

End Users will begin training on this version in advance of the upgrade to the production environment on September 10th.

Notable new features and updated functionality include:

  • Create new views of dashboards when the original does not meet your needs
  • Detailed graphs added for metric data on dashboards
  • Revamped SlicerDicer tutorial and several SlicerDicer enhancements
  • Report templates, dashboard views, and SlicerDicer models are being added to the Analytics Catalog

Epic Experts Group Meeting (XGM)
Is an annual event – usually held at Epic but this year held as a virtual event due to the pandemic. Each year, Epic customers are invited to submit ideas for system development, improvement and optimization. During XGM, Epic customers can view and 'like' ideas at https://ideas.epic.com and comment on potential solutions. Their comments are visible to the entire Epic user web community. The annual event includes a series of module-specific focus groups to: review recent and upcoming development projects and discuss suggestions.

Organizations are invited to vote on ideas during XGM. This year, voting is open from July 1-31. Organizational voting influences the direction vendor resources will be applied to realize new and optimized functionality in Nova notes - as part of annual special updates & upgrades to the system. Our Connect Care Cogito team convened a small group of stakeholders from: Clinical Operations, CMIO, Wave 1 and Research Operations and IT, to review and shortlist to the top 5 ideas (Cogito is allotted 5 votes). A group member was assigned to cast the 5 votes on the group's behalf. Votes have been submitted for the following 5 ideas:

  1. Option to export scorecard to Excel (Radar) - self-explanatory.
  2. Add build team search filter to Analytics Catalogue
    Add a Build Team selector to the amazon-like filtering in the Analytics Catalog, similar to what we do for tags.
  3. Export from Radar metric drill down
    Radar metric drill down reporting doesn't allow exporting (or printing or copying). The reports can produce large amounts of data. Exporting to Excel will make it much easier to work with the information.
  4. Give End Users the power of dynamic reporting
    Since most of Epic is built on a hierarchical structure, it would be beneficial to keep the more general 'My Reporting Settings' in the end user's EMP, but to provide the ability for end users to choose general settings to apply to as many reports as possible. This cuts down significantly on the need to create individual reports for different locations. End Users would create fewer private reports, making the library more consistent for all end users.
  5. Add review (ribbon) indication on display of dashboard or component
    Add "something" on the dashboard or component to signify review and validation, such as a ribbon, similar to the Analytics Catalog, next to the name or the information (i) icon. The Reviewed and Approved indicator/ribbon could also display in the Report Library/My Reports next to the report name making this validation more visible to end users.

RESEARCH and XGM

Connect Care Research also convened a group of stakeholders to shortlist and vote on the top 10 ideas (Research has 10 votes). The top two ideas voted on were:

1.     Allow linking of orders to Research studies after signing

Physicians may forget to link orders to Research before signing. Linking cannot be done after the fact. Suggested solutions: allow users to link orders to research studies after orders are signed. Research Coordinators would be able to make corrections when providers forget to make the link.

2.     Show enrollment status definitions to users

Documentation of enrollment statuses is inconsistent. Suggested solution: develop an 'at a glance' method for users to review enrollment status definitions while they are associating patients to an enrollment status.

REPORTING AND ANALYTICS – Training Update – links to information
Frontline staff now have improved access to Reporting Support!
Frontline staff, managers and senior leaders can now access Connect Care reporting support through the ConnectCare.ReportingSupport@ahs.ca email address.  Examples of types requests or questions that can be submitted to ConnectCare.ReportingSupport@ahs.ca include:

  • In-system reporting troubleshooting assistance
  • Request for 1:1 support
  • Request for group education sessions
  • Questions concerning training and access
  • Questions concerning in-system reporting tool navigation and functionality


Reporting and Analytics Training Statistics

Reporting Training Now Available on MyLearningLink

Reporting and Analytics Resources


The new and improved Connect Care Roles & Training Courses Catalogue has been uploaded to Insite.

As of July, the Catalogue will be published as a spreadsheet vs. PDF to increase usability for users. For users that had the old PDF version hyperlink saved, that link will open a PDF document directing them to this new XLS version.

Of note:

  • The spreadsheet has tabs along the bottom, and each Roles + Training section has an INTRO tab.   The Rural and Super User INTRO tabs will have additional information added to them in the coming weeks.  
  • Brief descriptions of changes from the last three months are added to columns, to improve communications about the frequent changes to roles.
  • We will aim to publish a new version of the Catalogue to Insite at least 2x's per month. 
  • The Training Team's source of truth for roles and training will continue to be the Training Tracker SharePoint site.

Training Page:  https://insite.albertahealthservices.ca/cis/Page22134.aspx

Direct Catalogue Link: https://insite.albertahealthservices.ca/main/assets/cis/tms-cis-training-catalogue.xlsx

Key Links
Research Readiness Resources
Connect Care Bytes Blog
Connect Care Readiness Playbook

Jun 17
Connect Care Clinical Inquiry Newsletter - June 2020

Introducing the Clinical Inquiry Newsletter! A quick way to catch up on the latest progress for Research and Analytics functionalities within Connect Care. Watch for this newsletter coming to you on a monthly basis. You can also find this information in the Clinical Inquiry Blog located on SharePoint.

New Wave Timelines Announced!
Wave 2: Edmonton Suburban sites – Launch - October 24, 2020

Wave 3: Calgary Rural sites, former Peace Country sites – Launch - February 27, 2021

Wave 4: Alberta Children's Hospital, Peter Lougheed Centre, Royal Alexandra Hospital, Lois Hole Hospital for Women, Glenrose Rehabilitation Hospital – Launch - June 5, 2021

For detailed information, refer to the updated: Connect Care Implementation Timeline

RESEARCH – Wave 1 Post-Launch Update

Work continues to take place to release new in-system functionalities and enhance current workflows for our Wave 1 Research End Users.

COVID-19 Symptoms Flowsheet

A COVID-19 symptom checklist is now available to Research Coordinators working in an Inpatient context to support screening for symptoms during patient visits. The new checklist has been added to the IP Research Coordinator class profile as an available report in the Summary menu. A new COVID-19 Flowsheet will also be available as a default flowsheet in the 'view flowsheet' menu. These changes will be available in all departments.

Please refer to instructions in the Connect Care Research Wave 1 Update from May 11

CIUs - Lab Preference List

Until recently, the CIUs were seeing duplicate Preference Lists in the system. The Connect Care Research Support team collaborated with the other application teams to streamline the preference lists. As of early June,   2020 CIU staff should no longer see duplicate lists.

To access more Research Readiness resources visit our webpage!

Research Overview - Open Webinars
Our monthly open webinars are a great way to stay informed about research functionalities in Connect Care and upcoming readiness activities, including training.

Please join our monthly open sessions (via Skype). To request a webinar invitation, please contact: CC.research@ahs.ca

Upcoming session dates:
(third Monday, of each month)
July 20 12:00-1:00
Aug 17 12:00-1:00
Sep 21 12:00-1:00

The next Connect Care Research Webinar is scheduled for Monday, July 20, 2020 – it will focus on the use of in-system reporting tools for research purposes.

You can find links to previously recorded webinars, here under the heading 'Presentations and Videos'.

The sessions generate some excellent questions which have been captured in a Q&A document.

RESEARCH – Training Update

Research Staff ILT training will be provided virtually through the AHS Zoom platform and is split into two 4-hour sessions spanning two days. Users must confirm that they have the required technical access requirements for the course. Our credentialed trainers are working with Research end users to confirm the appropriate access is in place before the respective training dates. Of note, the prerequisite course for Research Staff ILT, Ambulatory Nurse Shared will continue to be provided as an in-classroom training.

 

Next dates: Research Staff ILT – Virtual Training: July 8 - 9, 2020, 8am – 12pm (spots available) Research Staff ILT ; Virtual Training: August 11 - 12, 2020, 8am – 12pm (spots available)

ANALYTICS – Wave 1 Post Launch Update - New way to get support for your reporting questions!

End Users can ask for support regarding their reporting questions using a new email address: ConnectCare.ReportingSupport@ahs.ca

Epic XGM Sessions

Are you interested in seeing Epic's plans for future Reporting and Analytics developments? If so, you can log in to the Epic UserWeb and review recorded sessions here.

ANALYTICS – Training Update -The Reporting Training team is very excited to announce updates and improvements to Reporting Training and Roles!

  1. Reporting training is now available to all Connect Care users through self-registration on MyLearningLink!
  2. Basic Reporting User and Reporting Power User Sub Roles have been removed.  Historically, the reporting sub roles provided access to reporting training; now that reporting training is available on MyLearningLink, users are no longer required to go through IAM to access reporting training.
  3. Basic Reporting User course is now a hard pre-requisite for Reporting Power User course.  Users will no longer be able schedule reporting training out of sequence.  A user can register for Reporting Power User once they have completed Basic Reporting User course.

4. Reporting Power User "thrive" for frontline managers! Reporting Power User course has been removed as an access requirement for frontline managers; however, managers are encouraged to take Reporting Power User post launch (2-6 weeks) by self-registering for the course in MyLearningLink.

Benefits of Reporting Power User as "thrive" include:

  • allows focused training on reporting tools
  • reinforces Basic Reporting training received prior to launch
  • allows time for increased system familiarity
  • improves awareness of reporting tools in Connect Care
  • encourages and promotes a culture of clinical inquiry
  • provides access to on-going reporting training beyond implementation

     

    Click here for a Reporting Training Information Poster

 

As always, Reporting Quick Start Guides (Reporting Resources component on Learning Home Dashboards) are available for quick reference:

Using Reports in Connect Care

Navigate Dashboards

Modify Reports in Connect Care

Self-Service Reporting with SlicerDicer

Share Reports with Other Users

Key Links

Connect Care Readiness Playbook
Research Readiness resources

Connect Care Bytes Blog

May 19
Clinical Inquiry Newsletter - May 2020

Introducing the Clinical Inquiry Newsletter! A quick way to catch up on the latest progress for Research and Analytics functionalities within Connect Care. Watch for this newsletter coming to you on a monthly basis. You can also find this information in the Clinical Inquiry Blog located on SharePoint.

RESEARCH – Wave 1 Post-Launch Update

Future Connect Care wave launches may be postponed; however, a lot of work continues to take place to release new in-system functionalities and enhance current workflows for our Wave 1 Research End Users.

 

Research Coordinators now able to document on the MAR – New!

Until recently, research coordinators were unable to document medication administration in the MAR. This resulted in incomplete documentation of med administration for research study participants.

This access issue has been resolved and now study are expected to document the administration of any study-related medication given in AHS care settings, in the MAR. The user who administered or witnessed the administration (when patients administer it themselves) must be the one documenting it in the system.

Please note that research end-users will not be able to go back to previously held research encounters to document on the MAR. Please refer to instructions in the Connect Care Research Wave 1 Update from May 11 to familiarize yourself and your team members on how to perform MAR documentation.

To access more Research Readiness resources visit our webpage!

Research Overview - Open Webinars
Our monthly open webinars are a great way to stay informed about research functionalities in Connect Care and upcoming readiness activities, including training. Please join our monthly open sessions (via Skype).

To request a webinar invitation, please contact: CC.research@ahs.ca

Upcoming session dates:
(third Monday, of each month)
June 15 12:00-1:00
July 20 12:00-1:00

The next Connect Care Research Webinar is scheduled for Tuesday, June 15, 2020 – stay tuned for information about the topic of focus at this upcoming session.

Our May 19th, 2020 webinar featured an overview of 'Connect Care Research Functionality Updates'. You can find links to previously recorded webinars, here under the heading 'Presentations and Videos'.

More to be scheduled in the near future!

The sessions generate some excellent questions which have been captured in a Q&A document.

RESEARCH – Training Update

Our training team has been working hard behind the scene to update the Research staff course to better meet End User needs. The updated course includes:

  • More information for Inpatient workflows (using patient lists, ordering)
  • More detailed training for ordering (placing orders, associating orders and acting on orders)

The Research Staff course goes virtual! In order to meet the needs of our research learners in the current environment (i.e. – Pandemic restrictions), our training team developed and piloted a virtual offering of the Research Staff course on May 13. Trainer and participant feedback from this event indicated that the course was well-received, but was a long day. As a result, plans are in the works to offer the course in two, 4-hour sessions, starting in June. This was a significant undertaking accomplished in a short space of time. Kudos to our fearless Credentialed Trainers!

ANALYTICS – Wave 1 Post Launch Update

Improved System Access for Analysts!
To create greater flexibility in system access for AHS Analysts, Clarity/Caboodle Analyst Hyperspace Roles now include access to:

  • Reporting Workbench (end user)
  • Radar Dashboards (end user)
  • SlicerDicer (end user)
  • Wide reporting content (AHS Data Analyst Master report group)

This change means that Clarity/Caboodle Analysts no longer need to complete two different training pathways (Quality/Analyst and Clarity/Caboodle Analyst) in order to get access to Hyperspace and will not have to toggle between these two roles when in Hyperspace.

ANALYTICS – Training Update

Reporting Power User Course goes virtual!

As of May 14, our Reporting Power User course is offered in a virtual format. The benefits of virtual training include:

  • Promotes the use of reporting tools through better accessibility
  • Better availability for end users and more efficient delivery for trainers
  • Requires fewer trainers and trainer availability not location dependent

 

Questions? CC.Research@ahs.ca and/or AHS.CogitoFeedback@albertahealthservices.ca

 

 

Mar 25
Clinical Inquiry Newsletter - March 2020 edition

Introducing the Clinical Inquiry Newsletter! A quick way to catch up on the latest progress for Research and Analytics functionalities within Connect Care. Watch for this newsletter coming to you on a monthly basis. You can also find this information in the Clinical Inquiry Blog located on SharePoint.

Wave 2/3 Launch Delay

Connect Care Wave 2/3 Launch has been delayed due to the COVID-19 pandemic. The impact to training is as follows

  • Wave 2/3 learners should not attend training sessions unless needed to support Wave 1 sites that are currently using Connect Care
  • In class support and MyLearningLink courses for all Wave 2/3 staff in Calgary, Edmonton and surrounding areas, have been cancelled.

Please check our Connect Care pages on Insite for more information and for updates

RESEARCH and the COVID-19 response: Clinical Research Study Initiation and Conduct Guidance

Approved on March 18th, 2020, AHS has released guidance for researchers conducting and/or initiating research studies within AHS during the COVID-19 response. You can find the most up-to-date information during this rapidly evolving time at https://extranet.ahsnet.ca/teams/AHSRA/SitePages/Home.aspx. You can also find a COVID-19 related FAQ, specific for the Cross Cancer Institute, at this same link.

Key Points (version March 18, 2020)

Ongoing studies may continue; however, only new clinical studies identified as essential will be considered for initiation at this time.

No one who has cold or flu-like symptoms such as cough, runny nose or sore throat, loose stool or rash, may enter AHS facilities for research purposes.      

In the released guidance, it is stated:

Do not initiate any new non-essential clinical studies at this time. Clinician-researchers will exercise clinical judgment to determine if a study is essential. Essential studies would typically have significant beneficial impact on patient health outcomes. 

  • We understand it can be challenging to decide if a study is "essential". The University of Pittsburgh and other institutions have released tools and guidance to help researchers make their own call on what is considered 'essential' research at this time.  It is important to note that the inclusion of recommendations from other institutions are included for educational purposes only and do not reflect guidance provided and adopted by Alberta Health Services.    

 

You can find the most recent updates from AHS on the COVID-19 response on the Insite homepage and through updates sent to your AHS inbox.                             

ANALYTICS – COVID-19 Reporting in Connect Care

Under the direction of the COVID Analytics and Reporting Coordination (ARC) chaired by Hussain Usman, Executive Director Public Health Surveillance and Stafford Dean, Chief Data and Analytics Officer, a provincial working group is reviewing Connect Care reporting needs in response to COVID-19. 

Members of the provincial review team are assessing operational requirements and working to develop in-system Reporting Workbench reports and Radar Dashboards to support the delivery of care in response of COVID-19.  The team is re-convening March 25th to review and approve developed Connect Care COVID-19 reporting content.

RESEARCH – Wave 1 Post-Launch Update

The Connect Care Research Post Launch Visit #2 sessions are being postponed, for the time being. Thank-you to all those who signed up for these sessions. We appreciate your willingness to provide input and working with us to resolve issues and identify the potential for system improvements.

Access to Status Board Reports – New!

As of Feb. 27, two new reports are available to study teams (with the requisite approvals), containing information from the Emergency and OR status/track boards. The Emergency and Operating Room track boards are tools that can be used to find patients in those departments who may be potential candidates for research studies. A tip sheet is now available on the research Learning Home Dashboard to help research staff understand the new reports along with the 'ED – find patients' guide to learn more about using the ED track board and ED map.

 

Research Overview - Open Webinars
Our monthly open webinars are a great way to stay informed about research functionalities in Connect Care and upcoming readiness activities, including training. Please join our monthly open sessions (via Skype).

To request a webinar invitation, please contact: CC.research@ahs.ca

Upcoming session dates:
(third Monday, of each month)
Apr.20 12:00-1:00
May 19 12:00-1:00

Our March webinar featured Readiness information for Connect Care Research.

You can find links to previously recorded webinars, here under the heading 'Presentations and Recordings'.

More to be scheduled in the near future!

The sessions generate some excellent questions which have been captured in a Q&A document.

Announcements

Congratulations to Stafford Dean on his new titleChief Data and Analytics Officer for AHS.

Congratulations and welcome  to our new Senior Trainers:  for Business Intelligence – Meganne Sholdice and for Research – Mewhish Rao!

To access Research Readiness resources visit our webpage!

 

ANALYTICS – Wave 1 Post Launch Update

The Cogito (suite of reporting tools) was recently upgraded to the Epic-November 2019 version. The upgrade comes with several enhancements, including:

  • Drag and drop dashboard components
  • Update Slicer/Dicer session data directly from your dashboard
  • Change the date range of all trending data on a dashboard
  • Browse Analytics Catalogue in a list view (see more information at once) and customize the layout
  • View benchmarks within your own organization
  • Dashboard component details 'bubble'
  • Rows without data are hidden
  • Print dashboards in landscape format
  • Availability of horizontal stacked bar graphs in SlicerDicer
  • Month End (ME) and Month Beginning (MB) shortcuts in SlicerDicer

Review the Cogito Upgrade Version November 2019 presentation for more information.

Basic Reporting User Training – now virtual!
As of February 1, our Basic Reporting User course is now offered in a virtual format. This applies to all scheduled courses for Wave 1 staff. The new course is  4.25 hrs in length.

Feb 18
Clinical Inquiry Newsletter - February 2020 edition

Introducing the Clinical Inquiry Newsletter! A quick way to catch up on the latest progress for Research and Analytics functions within the Connect Care initiative. Watch for this newsletter coming to you on a monthly basis. You can also find this information in the Clinical Inquiry Blog located on SharePoint.

RESEARCH – Wave 1 Post-Launch Update

The Connect Care Research Support Team continues to work with research teams at Wave 1 launch sites to resolve issues and communicate updates. A Connect Care Research Updates newsletter goes out, periodically, to Wave 1 Research teams and is available on the Health Systems Access website on an ongoing basis.

 

Wave 2/3 Research Readiness

Our Health Systems Access (HSA) team is now working with Wave 2/3 Study Teams to complete online study intake forms to gather study information and for assigning study team members' roles in Connect Care and registering them for their required training. With this wave, sites in both Edmonton (Sturgeon, Strathcona) and Calgary (Sheldon Chumir, South Community Health Centre) Urban as well as Calgary Rural (Banff, Claresholm) sites will launch the Research functionality.

Readiness activities in flight for Wave 2/3 studies include:

  • Request sent to study teams to submit their study information to Health Systems Access via this link.
  • HSA review of study information to determine whether studies require read/write or read-only access to Connect Care
  • Confirming Research staff training dates/locations

To access more Research Readiness resources visit our webpage!

Research Overview - Open Webinars
Our monthly open webinars are a great way to stay informed about research functionalities in Connect Care and upcoming readiness activities, such as training. Please join our monthly open sessions (via Skype).

To request a webinar invitation, please contact: CC.research@ahs.ca

Upcoming session dates:
(third Monday, of each month)
Feb 18 12:00-1;00
Mar.16 12:00-1:00
Apr.20 12:00-1:00
May 19 12:00-1:00

Our February webinar features an overview of Reporting tools in Connect Care.

You can find links to previously recorded webinars, here under the heading 'Presentations and Recordings'.

More to be scheduled in the near future!

ANALYTICS – Wave 1 Post Launch Update

Connect Care Reporting and Analytics team members are working with Area Councils and Site Operations leaders to validate dashboards, reports and measures. This work involves two streams: 1) formal process to 'certify' priority dashboards and reports involving the Area Councils; 2) informal process conducted in collaboration with Wave 1 Operations Site Leadership to review and validate key dashboards and measures. Reports and Dashboards that have been formally certified in Connect Care will bear the Epic 'certification icon'.

The first round of operational validation is now in progress to review 3-5 key dashboards in each of the following areas: Operating Room, Emergency Dept., Launch monitoring, Capacity Management and Patient Safety Surveillance. The next round of reviews begins in March and includes dashboards for: Activity and Workload costing, Addictions Mental Health, Ambulatory, Critical Care, Wait Lists and Bed Planning.

Wave 2/3 Analytics Readiness

In-system training will commence in March. There are two reporting sub-roles available to be assigned in addition to other in-system roles.

Anyone with access to Connect Care has access to reporting tools. The Basic and Reporting Power User roles do not provide additional access; rather, the training helps familiarize learners with the suite of reporting tools  they can access and how to use these tools to find and customize reporting information (in the form of reports and dashboards) to meet their needs.

An End User's role(s) in the system dictates what reports they will be able to see when they log-in. For most roles, this means they will see operational reports in their immediate work areas. Those in Analytic roles (where reporting and analytics are their main area of responsibility) will have access to a broader range of in-system data which may include a program area or several program areas, depending on the Analytic-oriented role they have been assigned. Some Analysts may only require access to data repositories – these Analysts have a different training pathway. Information about gaining access to Connect Care data repositories is available on the AHS Analytics Insite pages.

ANALYTICS – Wave 1 Lessons Learned

Pre-Launch

Ensure operations leaders have completed Basic Reporting training and have been assigned the 'Launch Access Role' in the Identity and Access Management (IAM) system.

Ensure all Command Structure Leads and teams using the Launch dashboards have been assigned the Launch Access Role, completed the requisite training and attend an orientation session.

During Launch

  • First two weeks: plan multiple, just-in-time training sessions for Quality, Safety, and Analytics Teams on Patient Safety and Launch Dashboards.
  • Senior Leaders (North and South Zone Dyads; ELT) are looking at data by Day 4
  • Second two weeks: Operations Leadership to start planning their approach to validating dashboards/measures and transitioning ownership from project to operations. This approach should consider:
    • Prioritizing key operational reports to be validated for use
    • Ongoing operations capacity and competency development in reporting space
    • Data Quality Framework implementation.
    • Alignment between operations and quality/safety teams around dashboards and report "actioning". Document who is responsible and accountable.

Post-Launch

Update Clinical Improvement Support Committee (CISC) membership to include operations representation from newly launched sites.

Research - where to direct your questions

Starting this month, Wave 1 research teams should submit their system and training-related questions to this site: https://insite.albertahealthservices.ca/cis/Page23730.aspx rather than the CC.Research inbox, as has been the process, to date.

From this point forward, the CC.Research@ahs.ca inbox will be used, specifically, to support launch activities for Launches 2-9.

For urgent issues (including log-in issues) or technology related issues with patient impacts, call 1-877-311-4300. If a Patient Safety Event has occurred (hazard up to harm), it is recommended that you submit an RLS (include your service desk ticket number in your RLS report).

I Can't Log-In, My Password Doesn't Work, or I'm Having an Issue with a Device. In line with security policies established by Alberta Health Services, password resets can only be completed over the phone. You may also contact the service desk if you are experiencing issues with your computer, printer, other non-medical devices, or you are a clinician who requires Solution Centre support. Call the IT Service Desk & Solution Centre immediately at 1-877-311-4300

For non-urgent research-specific system issues, submit a Connect Care IT ticket (https://insite.albertahealthservices.ca/Main/cc/SitePages/ConnectCareHelp.aspx). Under 'Clinical Area', select 'Research'. Under 'Connect Care Department Name' enter EDM STO WMC PED CIU or EDM UAH WMC CIU. We are in the process of populating all department names here. Things were you might want to submit a ticket include;

  • A functionality or report in the Connect Care research module is not working as expected

•     A workflow that you are trying to perform in-system support of research is interrupted, delayed or does not transmit

  • You are requesting access, functions or reports that are not currently available to the research coordinator role, etc….
  • There is an issue related to how information is tracked, entered, transmitted or reported in a research visit

For assistance with study and study team member approvals and or study set-up in Connect Care. Please submit the appropriate form on the Health System Access (HSA) website (https://extranet.ahsnet.ca/teams/AHSRA/ITAccess/SitePages/CC%20Research%20Resources.aspx) for Connect Care requests related to:

• Adding your study to Connect Care

• Updating Connect Care study records (add/remove research staff, notification preferences, study description, etc.)

• Requesting Connect Care training

 For status updates on submitted requests to HSA, contact research.administration@ahs.ca.

If your workflow or service-related issue relates to performing research care workflows in combination with pharmacy, lab or diagnostic imaging, please directly email or call your service area contact. These service areas are best able to speak to resolution of issues.

For questions related to research conversion, or site readiness for Connect Care Wave-specific launch, or if your question does not meet any of the criteria above, and you are unable to find a local super user, we will answer your email through the cc.research@ahs.ca

RESEARCH – Wave 1 Lessons Learned

 

  1. Need to identify a coordinated approach to physician principal investigator onboarding with Medical Affairs and Health System Access.
    • Develop e-learning to orient Principle Investigators to Research functionality in Connect Care
  2. Enhanced understanding and subsequent support from AHS Senior Operations Leaders to frontline care providers, that Research is a component of the patient's orders, care plan, and patient record, and as such, associated roles, responsibilities, and practices are associated with the care teams.
    • Schedule dry runs prior to launch for Research teams to practice integrated workflows
    • Plan for inclusion of Research information in formal Readiness events.
  3. Increased support for Research end users during launch, immediately post-launch, and in the stabilization period.
    • Include Research representation in Command Structure
    • Provide Super User support from other clinical areas' study teams
    • Add information to Research staff training: on research kits (Lab), medication orders.
    • Develop formal process for Research Operations to escalate issues to Connect Care Clinical Operations

Analytics – Wave 2/3 Training Update

As of February 1, 2020 Basic Reporting User has moved to virtual delivery. Learners attend at their own desks using Skype and interact by using Poll questions, Whiteboards, and Hot Seat Driver (an activity where the learner has control over the presenter's screen and is walked through steps to demonstrate functionality). Virtual delivery requires both an instructor and producer role. Central Zone Credentialed Trainers will be trained in virtual delivery and will support delivery of Basic Reporting provincially from March-May.

On January 31 - 2020, the training environments were upgraded to November 2019 version of Epic. Production is schedule for upgrade on March 12, 2020.  Key updates include:

    • Users can update their dashboard on the fly by dragging and dropping components.
    • Analytics catalog now allows list view
    • Dashboard parameters can now update data that appears in SlicerDicer sessions
    • Dashboards can now show benchmarks within your own organization

Quick Start Guides live in the Production environment and will be updated when PRD goes live with v. November 2019 on March 12, 2020. Credentialed Trainers for Rural Calgary and Central Zone are trained across many tracks. Twenty-five Credentialed Trainers are training Cogito curriculum. CTs have successfully passed their Cogito panel with the remaining 20 scheduled to panel over the next 3 weeks.

Wave 2 Cogito end-user classes start in March. Currently 65 Cogito training classes are scheduled for all waves from now until May.

 

Key Links

Connect Care Two-minute Update

 

Connect Care Readiness Playbook

 

Questions? CC.Research@ahs.ca and/or AHS.CogitoFeedback@albertahealthservices.ca

Jul 30
Clinical Inquiry Newsletter - Summer edition

Introducing the Clinical Inquiry Newsletter! A quick way to catch up on the latest progress for Research and Analytics functions within the Connect Care initiative. Watch for this newsletter coming to you on a monthly basis. You can also find this information in the Clinical Inquiry Blog located on SharePoint.

RESEARCH – Welcome Our Credentialed Trainers!

Nicole Tjepkema and Tamara Murray received their credentials and are working hard this month to train all of our Research Super Users. Credentialing is no small feat, but they both made it look easy. They will teach all of the Research staff courses through to the end of October, so if your studies are launching with Wave 1, you will get a chance to meet one of them in the next few months.

 

Research Readiness – e-Learning Prerequisites for End User Training

Thank-you to all those who responded to the (Wave 1) training survey with your preferred course dates! The next step is for you to receive an email confirmation from MyLearningLink (AHS learning management system) with your course dates/locations/times. Along with this email you'll receive instructions to sign in to MyLearningLink, review your courses and complete the e-learning prerequisites for each of the courses. If you're signing in to MLL for the first time, you may want to consult the Connect Care Research Guide to MyLearningLink document for step-by-step instructions on how to locate your courses and the e-learning requirements on MLL.

To access more Research Readiness resources visit our webpage!

Research Overview - Open Webinars
Our monthly open webinars are a great way to stay informed about research functionalities in Connect Care and upcoming readiness activities, including training. Please join our monthly open sessions (via Skype).

To request a webinar invitation, please contact: CC.research@ahs.ca

Upcoming session dates:
(third Monday, of each month)
Aug 19  12:00-1:00
Sep.16  12:00-1:00
Oct. 21  12:00-1:00

More to be scheduled in the near future!

To date, there has been more than 1000 participants in these sessions. The sessions generate some excellent questions which have been captured in a Q&A document.

 

RESEARCH - Readiness: Conversion Update

Plans for converting studies, patients, medications and appointments to Connect Care are well underway. Health System Access (formerly Provincial Research Administration) is preparing to load and activate all eligible studies. They will complete this activity in September. Our Connect Care Research Team would like to thank our Wave 1 study teams for their cooperation and patience as we worked through gathering study information from them over the past four months. Information on more than 80% of eligible studies has been captured and we will continue to reach out to the remaining 20% of study teams in the hopes of gathering as much information as possible for launch of Connect Care Research functionality on November 3, 2019.

Research End User training will begin in August and run through the month of September, with the goal of having all Research Staff prepared to attend Conversion Labs during the month of October. We need to enroll all active research patients for Wave 1 studies prior to launch. A representative from every study must attend conversion sessions in October to complete this work. We do not require all coordinators to attend; one coordinator from a team can complete this work; however, attendance by each study team member is recommended. There will be two separate conversion sessions: Patient Enrollment and Encounter Linking/Personalization. Attendance is required for both sessions.

The Connect Care Research team will work throughout August to schedule Research Coordinators into Conversion labs. Each Coordinator will spend an average of two hours associating patients to their research studies and an additional two to three hours associating upcoming encounters and study medications for those patients as well as personalizing the system for their future use. In order for this process to go as smoothly as possible, Research teams will be asked to keep records of patients enrolled in their studies, including their upcoming encounters and study medications and bring them to the conversion sessions.

More detailed information will be provided directly to the Wave 1 Research Coordinators early in August.

ANALYTICS - Welcome Our Cogito Credentialed Trainers!

On May 13, 2019 the Credentialed Trainer (CT) Program started for Wave 1.  The seven week program led newly hired Credentialed Trainers through Epic application knowledge, end user workflow, adult education best practices and general Epic knowledge in support of their role providing end-user training.   Five Cogito Credentialed Trainers were hired to deliver Basic Reporting User and Reporting Power User curriculum developed by Senior Trainer, Amanda Cunningham.   

Biggest congratulations to the Cogito Credentialed Trainers for completion of the CT program and receiving their Cogito credentials!  

  • Krissa Li
  • Rudy Robles
  • Bonnie Walton
  • Maggie Forster
  • Lisa Gray
  • Erane McManus

We would also like to acknowledge Amanda Cunningham, Senior Trainer for successfully leading this accomplished group of trainers!

Cogito CTs continue their work training in-system reporting tools and functionality as they transition from Super User training to end-user training on August 1, 2019.

Need more information?  Visit Connect Care Training on Insite or contact a member of the Connect Care Learning Team.

Connect Care Business Intelligence Build Update

Epic Application Coordinator, Kyle Johnson, puts together a bi-weekly newsletter full of information and links to resources detailing the status of our analytics build. You will find links to this update in the Clinical Inquiry Newsletter each month.

Connect Care Business Intelligence Build Update

ANALYTICS - Will Legacy Data be Available in Connect Care on Launch?

Connect Care is scheduled to launch at Wave 1 sites on November 3, 2019. A certain amount of legacy clinical data will be available within the system at launch; however, it will not constitute a complete set of information.  To mitigate the risk of reporting on incomplete information, Epic tools, including in system-reporting tools, should be used to report on data post launch.

AHS will start accruing valuable and meaningful information the moment Wave 1 is launched.  Over time, and with subsequent waves the value of this information will increase in its ability to inform patient care and support health system improvements. 

ANALYTICS – Connect Care to Enterprise Data Warehouse (EDW) Project

As the Connect Care program implements a new Clinical Information System (CIS) using Epic software, and legacy applications are decommissioned, the current data feeds into the EDW (AHSDRR) will be broken and will require replacement to continue supporting zone and provincial reporting products from a common source of data.

This project will ensure that data from the Connect Care CIS is available in the EDW at go-live thus allowing existing analytics products to remain intact. The initial data sets that extracts are being built to support the flow of data from Epic to the EDW include: ADT, ED, DI, Lab, Pharmacy and the OR.

Key Links

Connect Care Two-minute Update

 

Connect Care Readiness Playbook

 

May 24
Connect Care Clinical Inquiry Newsletter - April/May edition

Introducing the Clinical Inquiry Newsletter! A quick way to catch up on the latest progress for Research and Analytics functions within the Connect Care initiative. Watch for this newsletter coming to you on a monthly basis. You can also find this information in the Clinical Inquiry Blog located on SharePoint.

Research Overview - Open Webinars
Our monthly open webinars are a great way to stay informed about research functionalities in Connect Care and upcoming readiness activities, including training. Please join our monthly open sessions (via Skype).

To request a webinar invitation, please contact: CC.research@ahs.ca

Upcoming session dates:
(third Monday, of each month)
June 17 12:00-1:00
July 15  12:00-1:00
Aug 19  12:00-1:00

More to be scheduled in the near future!

To date, there has been more than 850 participants in these sessions. The sessions generate some excellent questions which have been captured in a general Q&A document.

RESEARCH – Projects In-Scope for Wave 1
Here have answers to your questions about in-scope projects! These projects are IN for Wave 1:

  • Interventional trials and device studies carried out at Walter Mackenzie campus or ambulatory clinics elsewhere in Edmonton zone transitioning from eClinician/EMRs to Connect Care AND/OR
  • Observational studies that:        
  • Will schedule Research-specific visits in the CIS
  • Require the use of recruitment tools, or research-study specific order entry or documentation
  • Require release of information to outside study monitors
  • Require notification to Coordinators of ED arrivals or admissions
  • Incorporates billable items (i.e. observational studies with labs or other testing)

Research Readiness – Research Coordinators

We want to help you keep track of upcoming activities! The Connect Care Research Readiness Team developed a checklist for the Research Coordinator role to help you track required activities and prepare for launch, November 2019.
Connect Care Research Readiness Checklist – Research Coordinator

Research Training Update
The Provincial Research Administration (PRA) team gathered information about research teams and their staff roles for the purpose of assigning staff to a Research Role in our Learning Management System (MyLearningLink). Role assignment also involves connecting end users to the correct security/access template for their unique role. The next step is to schedule Research staff for training.

By the last week in May, Research teams will have received a Training Scheduling package with information about required training, a class schedule and general instructions. Managers responsible for Research teams were asked to indicate preferred dates (first and second choice) for each team member. A central phone number/email will be provided for managers to submit their preferred training dates directly to the Provincial Research Services team for entry in AHS's Learning Management System – MyLearningLink.

All Research staff (End Users) will be asked to attend:

  • One full day Research course (classroom) AND
    • One full day of clinical application training appropriate for their specific role like;  Intraoperative Nurse (Surgery-related roles), Emergency Nurse, Oncology clinic/infusion role, Continuing Care role; and for those not fitting into those specialties, you will be enrolled in the Ambulatory nurse training course.
    • E-Learning for most roles (1-1.5 hrs prior to each classroom session)
  • After  classroom training, each Research staff member is required to complete an End User Performance Assessment (EUPA) to demonstrate competence in using the new functionality

End User training takes place in September for Research roles. Please refer to the training matrix for more detail.

Super Users for Wave 1 have been identified and will be providing 'elbow-support' for Research end users. Super User training takes place throughout the month of July (approximate total of 2.5 days of classroom training). Our team will contact the identified Super Users individually to schedule them for training and provide them with information on what to expect.

ANALYTICS – Update on Priority Extracts

AHS has numerous databases, applications, and reporting products that require data feeds (extracts) from our current crop of clinical information systems. Some of these are internal (e.g., cancer screening, neonatal registry, etc.) and others involve mandated reporting to external organizations (e.g., provincial wait times, National Surgical Quality Improvement Program, etc.). Additional extracts are being built now to ensure data continues to flow seamlessly once Connect Care launches. As legacy systems are decommissioned over time, more and more data will flow out of Connect Care.

For the current status of Analytics Extracts prioritized for development, you can refer to this spreadsheet. Refer to the last tab in the workbook called Final Extract List. Also, Decision #6221 in the decision tracker has the most current information on decisions about priority (H1) extracts.

Training for QA/Analyst Roles

A security/access template is now in place for Managers to assign their Quality Improvement/Analyst staff to Connect Care training and access. The new template allows analysts to access the in-system tools (Dashboards, Reporting) they need to perform their work.

Two main roles have been defined:

  • QA/Analyst - Generalist User
  • QA/Analyst - Focused User (this role has been further broken down to 23 variations matching specific programs)

The new roles are currently being uploaded to the IT Portal in preparation for managers to assign their staff in time for them to receive training for Wave 1 launch. 

Classroom training for these roles includes:

  • Basic Reporting User (half-day)
  • Reporting Power User (full-day)
  • Application-specific training for more Focused roles (e.g. – Emergency, Cardiology, Bed Management, etc.)
  • Ambulatory Shared Nurse (full-day): for Generalist roles and appropriate End User training begins in August and runs through to the end of October.

For a list of roles, descriptions and associated training, please refer to the QA/Analyst Role – Training Track Mapping resource. Targeted communication will be issued to AHS managers when these new roles are available in the IT Access Portal (in early June).

Connect Care Business Intelligence Build Update

Epic Application Coordinator, Kyle Johnson, puts together a bi-weekly newsletter full of information and links to resources detailing the status of our analytics build. You will find links to this update in the Clinical Inquiry Newsletter each month.

Connect Care Business Intelligence Build Update

Key Links

Connect Care Two-minute Update

 

Connect Care Readiness Playbook

Apr 02
March 2019

Clinical Inquiry Newsletter - March

CONNECT CARE: Training and Access
Training and access to Connect Care are tied together. System access and training are simultaneously assigned according  to each staff member's role.

RESEARCH - Training and Access
End User training on the research module in Connect Care begins in July and runs until October 25th, 2019. Super User training runs from July 2 – Aug 16. Registration for both End User and Super User training begins in April. The Provincial Research Administration team will work with the Research teams to schedule the training.

Two training options are available: one general course for all research staff and an additional course for research staff who are responsible for research billing. The general research course is 6.5 hrs (1 day) in length and the billing course is an additional 2.5 hrs, Both courses take place in a classroom.

eHealth Competence Program
eHealth competence offers education and training to help future Connect Care End Users develop their information technology and digital communications abilities.

What is 'eHealth'?

'Electronic health,' also known as 'eHealth,' refers to how patients and providers use information and communications technologies such as electronic medical records, patient portals and smartphones to improve health and healthcare delivery. While some staff and physicians have lots of experience with electronic health systems, others may not.

 

Some examples of informatics competency categories are related to privacy and security, patient safety, and communication and collaboration.

If you have used eHealth technologies in your day-to-day practice delivering care to patients and families, then you have already developed a set of eHealth competencies. The AHS eHealth Competence program is meant to build on what people already know so they can adapt to the upcoming changes and prepare for Connect Care.

The program features and assessment tool: Health Informatics Competency Assessment Tool (HICAT), guidelines for creating a learning plan, based on the outcome of the assessment, and links to resources and e-learnings (available in May, 2019).

Information about the program and available resources is available on the AHS Intranet site (Insite) here. If you are unable to access Insite, at this time, please contact CC.Research@ahs.ca and ask for information by email.

Research Overview - Open Sessions
Please join our monthly open sessions (via Skype) for information about research functionalities in Connect Care and information about upcoming readiness activities, including training.

Upcoming session dates:
Apr.  15 12:00-1:00.

And more to be scheduled in the near future.

To request a webinar invitation, please contact: CC.research@ahs.ca

Sessions took place on Dec 18, 2018, Jan 21, Feb 19, and March 18, 2019. To date, there has been more than 750 participants in these sessions. The sessions generate some excellent questions which have been captured in a general Q&A document.

ANALYTICS - Training and Access for Analyst and Quality-related Roles

Several types of Connect Care training are available for those in Analyst and Quality-related roles. A combination of Application, Basic Reporting and Advanced Reporting training is recommended.

Types of access to reporting in Connect Care include access to:

  • In-system reporting tools
  • In-system tools with administrative access
  • Data repositories: Clarity and Caboodle

Analysts/Quality roles that are generalist in nature will be advised to take application training in a general area such as Ambulatory or Medical-Surgical Nursing to get an understanding of how the new CIS functions. Then, Basic and Advanced Reporting courses are available to supply information on the reporting functions in the system.

Analyst/Quality roles that work in an area of specialty (Radiology, Cancer Care, etc.) will be advised to take application training specific to their area, in addition to the Basic and Advanced Reporting courses.

Both Generalist and Specialty roles will have access to Connect Care in-system reporting tools.

In-system Tools – Administrative Access
A number of Quality/Analyst roles may be responsible for building reports in their current roles and a program is in development to provide guidance and recommendations for access and training to assist them in performing their work in the Connect Care environment. Watch for more information about this program in upcoming editions of this newsletter.

Data Repositories: Clarity and Caboodle – Proficiency Training

Targeted to Analysts that need access to Connect Care back-end data tables (i.e., Caboodle and/or Clarity). Note that Caboodle on its own should satisfy the needs of most Analysts. The Caboodle/Clarity Training Path outlines the training process to obtain access, and also includes descriptions of each environment. It is recommended that Analysts begin self-study roughly six months prior to their site/program's implementation Wave go-live date (see here for details on the Waves). This is a rough guideline, as individuals will have different skill sets and time available for self-study.

Please refer to this summary of Reporting Training and Resources  

Connect Care Business Intelligence Build Update

Epic Application Coordinator, Kyle Johnson, puts together a bi-weekly newsletter full of information and links to resources detailing the status of our analytics build. You will find links to this update in the Clinical Inquiry Newsletter each month.

Connect Care Business Intelligence Build Update

Key Links

Connect Care Two-minute Update

 

Connect Care Readiness Playbook

 

CSD Support Kit (a collection of CSD resources, past and present)
 
Clinical System Design Updates from webpage, go to right hand column and click on the 'Alert Me' envelope icon to receive updates to your email.

 Questions? CC.Research@ahs.ca and/or AHS.CogitoFeedback@albertahealthservices.ca

Feb 25
February 2019

Clinical Inquiry Newsletter – February, 2019

A quick way to catch up on the latest progress for Research and Analytics functions within the Connect Care initiative. Watch for this newsletter coming to you on a monthly basis.

RESEARCH – Census Survey to Research Teams
The Provincial Research Administration is asking you to provide information that is essential to establish your Connect Care user account and ensure you receive training to use the Connect Care research functionalities.

Q:  Do you recruit and/or enroll patients at an AHS facility?
Q: Do you perform the activities of enrollment, visit scheduling, ordering tests and billing of tests, on behalf of patients enrolled in studies at an AHS facility?
Q: Are you or a member of your clinical research team accessing e-Clinician, another EMR or scheduling system for research purposes?  

If you answered "yes" to any one of these questions, please complete this census ASAP. Your response is required to ensure continuity of your access once Connect Care goes live in November 2019. 

If you know a colleague who will also answer "yes" to any of these questions, please forward this census on to them. If you are a part of a study team, please forward this census to other members of your research team as each person must enter their info separately. 
*Please note: the census cannot be completed using a mobile phone but is compatible with IE, Firefox and Chrome. It has not been tested using other browsers.

Research Overview - Open Sessions
Please join our open sessions (via Skype) for information about research functionalities in Connect Care. The sessions also include information about in-system reporting tools, such as SlicerDicer.

Upcoming session dates:
Mar. 18 12:00-1:00
Apr.  15 12:00-1:00.

To request a webinar invitation, please contact: CC.research@ahs.ca

The first sessions occurred on Dec 18, 2018, Jan 21, and Feb 19, 2019. There were a total of 628 participants, between the three sessions, not counting those gathered in conference rooms. The session generated some excellent questions which have been captured in a general Q&A document.

Connect Care Business Intelligence Build Update

Epic Application Manager, Kyle Johnson, puts together a bi-weekly newsletter full of information and links to resources detailing the status of our analytics build. You will find links to this update in the Clinical Inquiry Newsletter each month.

Connect Care Business Intelligence Build Update

ANALYTICS – Training

Basic Reporting in Connect Care – basic training on using the built-in suite of self-serve reporting tools: Radar Dashboards and Reporting Workbench reports. This level of reporting is appropriate for anyone who will access reporting content within Connect Care. This course will be available for registration pre and post-launch. Target roles include: Clinical Operations Managers, Team Leads, Supervisors, and Analysts accessing in-system reports.

Advanced (Power User) Reporting in Connect Care – for users who are heavy report and/or dashboard users. This course offers more in-depth training on in-system reporting tools, including writing/modifying reports, creating summaries, customizing and creating dashboards. This course will be available for registration pre-launch for those that need it to perform their role in Connect Care and post-launch as an elective for those with an interest in learning more about the in-system reporting tools. Target roles include: Analysts accessing in-system reports and manipulating the data.

 

Analytics Builder Program

Development of this program and associated training is still in progress. This program is for Analysts who will build new reports/dashboards using the in-system tools. Analysts in this category will also require the Basic and Advanced Reporting training.

Clarity/Caboodle Proficiency Training - targeted to Analysts that access data outside of Connect Care and will require access to data in Clarity and/or Caboodle. The Clarity/Caboodle Training Path diagram outlines the process to access this training.

The main goal of analytics training is to provide end users with ability to perform their current roles using the new tools, and, as appropriate to enhance skills through advanced learning.

Registering for Training - Analysts embedded in Clinical Operations should have been identified by their Operational Leader and will be scheduled for the appropriate application and reporting training.

If you are an analyst who needs access to in-system tools to perform your job, check with your manager to ensure that you have been identified for training as part of the Readiness Playbook, Chapter 2 Training Role Assignment Work Package.

Research Project Activities and Timelines

The project has now moved into the testing and readiness phase while system configuration continues. IT is testing interfaces, devices and hardware and Clinical Operations is introducing leaders to work packages delivered through the Readiness Playbook. The Clinical Inquiry – Research team is coordinating the recruiting of Super Users to support research staff at launch, identifying research roles for training and system access purposes and providing resources to research managers and staff to help them prepare for training. Watch for more information about what to expect for readiness and training, in Chapter 3 of the Readiness Playbook and the next Clinical Inquiry newsletter!

Contacting Patients for Research Purposes

Connect Care is configured such that all patients are eligible to be contacted about opportunities to participate in research studies, unless they choose otherwise. Patients can indicate at any point in their healthcare journey that they do not wish to be contacted about research opportunities and their wishes will be respected. The only exception is when a clinician providing care to a patient, in an AHS environment, determines that a research opportunity may be beneficial to that patient. Further to this, Registration Clerks will not be responsible for discussing this with patients at registration, the onus will be on the patient to indicate that they do not wish to be contacted, if that is the case.

Interim State Transition and Application Retirement Program (iSTAR)

The Interim State Initiative is meant to manage risk through a coordinated, integrated approach during Connect Care CIS implementation, focusing on Wave1/Edmonton Zone initially with Wave 2 starting mid-year.

Interim States are sets of workflows involving many systems still being in play until we have Connect Care implemented provincially.  With implementation of Connect Care we will address many gaps in disrupted continuity of information (some disconnected systems go away); create new ones (people need to work in two or more systems for a period of time); and in other cases, things remain stable/unchanged for a period of time.

Why this is important to Clinical Inquiry Stakeholders:

These Interim States involve a coordinated approach to the decommissioning of systems; management of data/information within them; assessing impacts to reporting and analytics work-streams in a proactive manner; and addressing the subsequent change (and potentially training needs) in workflows to stakeholders/teams affected by this work.

Work has taken place over the past year related to ISTAR, including:

  • Application dispositions (Ins and Outs)
  • Waves of Implementation (footprints of service/program implementation within each wave – largely driven by IT system supporting the business/operations)
  • Defined interfaces and/or integration

Current work in progress:

  • Utilizing all the above work to delete the Interim State at the program/service/operational/business unit level – e.g. what will change for reporting and analytics work-streams.
  • Initial communication to Wave/Zone Leadership around this work – and define the approach for engagement through newly being established Implementation/Readiness structures with User Groups.
  • Establishment of CC iSTAR Collaborative whose role is to ensure collective ownership in this work as representatives of the various teams involved (Analytics; Interface; Data Migration; etc.)
  • Consultation with CC Change Impact Taskforce; and Program Readiness and Training Teams on common approaches and tools for change and training.

More updates to follow.  Questions? Contact Shelley.Bannister@ahs.ca

Key Links

 

Connect Care Two-minute Update

 

Connect Care Readiness Playbook

 

CSD Support Kit (a collection of CSD resources, past and present)

Clinical System Design Updates from webpage, go to right hand column and click on the 'Alert Me' envelope icon to receive the updates to your email.

Questions? CC.Research@ahs.ca and/or AHS.CogitoFeedback@albertahealthservices.ca



 

 

Jan 28
January 2019

RESEARCH - Innovation

To learn more about Research and Innovation happening at AHS, check out the latest issue of Apple Magazine (pg 40):

The Face and Pace of Healthcare Research and Innovation

Clinical Information System Use Expectations

Research and Inquiry will be an integrated part of the CIS such that: 

  • The research study is considered part of a patient's care journey, and as such should be captured, by linking a patient record to their study.
  • Research team members, including study coordinators, will perform in-system workflows such as scheduling, ordering and billing review to replace paper requisitions, wherever possible.

The CC-Research Launch one-pager outlines four basic expectations associated with the use of research functionality at the time of launch.

AHS ranks in the top five of 200 countries for integrated health systems, in part due to Research and Innovation. At AHS, we all play an important role to support care teams and patients across settings to achieve better health outcomes.

Research Overview - Open Sessions
Please join our open sessions (via Skype) for information about research functionality in Connect Care. The sessions also include information about in-system reporting tools, like SlicerDicer.

Upcoming session dates:

Feb. 19 12:00-1:00
Mar. 18 12:00-1:00
Apr.  15 12:00-1:00.

To request a webinar invitation, please contact: CC.research@ahs.ca

The first sessions occurred on Dec 18, 2018 and January 21, 2019. There were a total of 530 participants, between the two sessions, not counting those gathered in conference rooms. The session generated some excellent questions which have been captured in a Q&A document.

ANALYTICS –

Reporting at Launch

Reporting falls into three categories for Launch:

Tier 1:  Minimum Use Norms (reports on how people are using the system) and Patient Safety Metrics (to ensure safe patient care from Day 1).

Tier 2: Basic operational reports to satisfy real-time information needs for frontline providers (e.g., number of patients waiting in ED, occupancy, no-shows, etc.).

Tier 3: higher-level reporting for quality and/or performance management, as well as zone and provincial reporting (e.g., % patients discharged from ED within 4 hours, % patients ambulated within 48 hours after admission, etc.).

Training for Tiers 2 and 3
Training for basic operational reporting is embedded in the various application training tracks for AHS staff along with Report Writer courses for operational managers. For those whose responsibility it is to do more complex reporting, Power User training will be available. This training will be offered prior to launch, as needed. It will also remain as an elective for those with an interest, post-launch.

Connect Care Business Intelligence Build Update

Epic Application Manager, Kyle Johnson, puts together a bi-weekly newsletter full of information and links to resources detailing the status of our analytics build. You will find links to this update in the Clinical Inquiry Newsletter each month.

Connect Care Business Intelligence Build Update

Key Links

 

Connect Care Two-minute Update

 

Connect Care Readiness Playbook

 

CSD Support Kit (a collection of CSD resources, past and present)

Clinical System Design Updates from webpage, go to right hand column and click on the 'Alert Me' envelope icon to receive the updates to your email.

 

Questions? CC.Research@ahs.ca and/or AHS.CogitoFeedback@albertahealthservices.ca

 

 

1 - 10Next
About this blog
The Clinical Inquiry Blog is here to keep our Research and Analytics communities up-to-date on the status of Research and Analytics functionality in Connect Care. It includes information about key decisions, build milestones and readiness activities, as well as a means for members of these communities to reach out with questions and requests for information.​