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Clinical Inquiry Newsletter

Jul 28
Connect Care Clinical Inquiry Newsletter - July 2021

Introducing the Clinical Inquiry Newsletter! 

A quick way to catch up on the latest progress for Research and Analytics functionalities within Connect Care. Watch for this newsletter coming to you on a monthly basis. You can also find this information in the Clinical Inquiry Blog located on SharePoint.

RESEARCH – Readiness Webinars

The Connect Care Support Team for Research offers a webinar on the 3rd Monday of each month on various topics such as getting ready for launch, research conversion and using Connect Care to complete research-related workflows. All sessions include Q&A time at the end where you and your team can ask questions about Research in Connect Care. If you are not receiving the webinar invites, you can sign up by sending a request to: cc.research@ahs.ca.

RESEARCH – Research Staff Virtual Training Dates
  • Offered for Wave 4 users and Wave 1, 2, & 3 new hires
  • Various dates between July 21 and October 5, 2021
RESEARCH – Wave 4 Research Super User In-Person Training Dates
  • Offered throughout August 2021 for the Edmonton and Calgary Zones.
RESEARCH – Important Links

Question #1: What is the content of the 'Research Staff Instructor Led Training' course? Does it include similar content that is part of the 'Physician Builder Analytics' training course in Epic catalogue?
  • Answer: Content is different between the two training courses.
    • Research Staff Instructor Led Training: This course covers research workflows performed within Connect Care. You learn how to associate patients, orders, and encounters to studies. In addition, this course covers, updating research records, releasing information to study monitors, documenting adverse events,  managing study tasks, reviewing research charges, ordering research kits and investigational meds, and tracking study amendments.
    • Physician Builder Analytics (CLN171) from the EPIC catalogue is aimed at physicians who are involved in creating or importing reporting tools and dashboards for clinicians.
Question #2: If I have taken the Ambulatory Nurse core course, but my latest study will be in Surgery, do I need to take the Surgery-specific training course?
  • Answer: That is something to discuss with an HSA advisor. Since specialties may have some variation to end user displays, orderables and procedures, you will need to determine if you require the specialty-specific training to enable you to complete your workflows with those patients in your study.

Question #3: For end users working on a Mac device, is there help available to ensure that access to the eLearnings is not an issue?

  • Answer: For any IT related issues:
    • Contact the AHS helpdesk for support @ 1-877-311-4300 or to access web chart and email support click on the following link: Alberta Health Services - IT Support.
    • Alternatively, please click onà Mac User Tips for MLL if you use a Mac device to access eLearning. It is recommended to use a Chrome browser, as other browsers tend to cause technical issues.

Question #4: Can university employees access online courses? Or do they need AHS credentials to login for research super users?

Question #5: Do we need to contact you if we have studies that have not been identified for Connect Care, or can we expect to be contacted in future waves?

REPORTING and ANALYTICS – New Roles now available!

Two new Reporting and Analytics roles are now available in IAM and in the Course Catalogue:

  • Executive Operations/CMIO Leads – Executive Web Launch role
  • Data Quality Analyst role

Executive Operations/CMIO Leads – Executive Web Launch Role

This new role targets Executive Directors, CMIO Leads and Senior Operating Officers to give them access to the Web Launch Dashboard to monitor key metrics during launch. This role was developed to allow Senior Leaders access to the Executive Web Launch Dashboard without requiring extensive training. They will be required to complete the 'On Our Best Behavior' e-learning module and attend an orientation session to the web dashboard. Most Senior Leaders do not access Hyperspace (in-system) information and therefore, do not require the (4.75-hr) Basic Reporting training. The CORe Lead, Business Intelligence will facilitate identifying users and assigning roles in IAM for each wave. This new role is mapped to the existing AHS Data Analyst master security template.

Data Quality Analyst Role

This role is for individuals who facilitate review and documentation of dashboards, components and metrics for the purpose of validation/ certification as well as those who assist in gathering requirements for in-system reporting requests. 

This role provides access to data investigation tools such as Record Viewer in PRD, Dashboard Editor in POC/TST and provides View-only access to the patient chart. The training requirements for this role include Cog170 and On Our Best Behavior. Approval for this role is restricted; the Executive Director, Enterprise Data Warehouse – Data & Analytics provides all approvals. This role includes access to PRD, POC and TST environments and utilizes the AHS RPT Tier 5.1 BID security template and Analytics Builder Program sub-template.

  • To access the Data Quality Analyst Role, please fill out the EDW Access Request Form.  Please note that a Proficiency in Epic COG170 is required to access this role.

REPORTING and ANALYTICS – XGM Voting: Cogito Machine Learning Ideas

The votes are in! A small group of Reporting and Analytics stakeholders including: IT, Clinical Operations, CMIO, AHS Data & Analytics and AHS Wave Operations Leaders – met to shortlist the Cogito Machine Learning ideas. Our seven votes were submitted by the June 30 deadline and included the following:

  • Sharing of Slicer Dicer Dashboards
  • Reporting Workbench: allow the ability to select multiple columns in column editor
  • Analytics Catalogue: add ability to include images and/or PDF to catalogue items
  • Slicer Dicer: add option to load a saved session from the main page
  • Enable copying of summaries
  • Allow override PAF display name in HRX without creating new PAF
  • Allow user to display data labels on stacked bar charts

Thank-you to all who participated in the shortlisting/voting process!

REPORTING – System Improvements

Virtual Visit? Filter Now Available in SlicerDicer Visits Data Model

A filter is now available in the Visits data model to allow you to view and analyze the use of virtual visits in your department. You can find the Virtual Visit? filter in the Scheduling folder when adding as a criterion or Slice.

More information and screenshots located here.

Read the SlicerDicer Self-Service Reporting Quick Start Guide.

Improvements to department names on Radar Dashboards make analyzing information easier!

Historically, departments on dashboards used the 'external name', such as "Medicine Unit" or "4 South," which can cause confusion as external names are not always easily identifiable from one another and do not have a consistent naming convention. Departments on dashboards now provide the actual department name, including the city and facility pre-fix (i.e. GRP QEII). 

More information and screenshots located here

SlicerDicer filter Entity is available in Hospital Billing data models!

Entity exists in the Population, Slices and Measures sections of SlicerDicer and is available in the following data models:

  1. Buckets with Open Denials (HB)
  2. Denials – Invoice (HB)
  3. Denials – Line Level (HB)
  4. Hospital Accounts (HB & PB)
  5. Transactions (HB & PB)
  6. Transactions (HB)

More information and screenshots located here.

REPORTING - Training Update and Reporting Resources

Introduction to SlicerDicer ILT is now available on MyLearningLink.  Register today!

Link to latest Cogito Training update and statistics, here.

Any questions, comments, or requests, please contact: ConnectCare.ReportingSupport@ahs.ca

RESEARCH and REPORTING – Good News Story

Dashboard Data Reassures the Front-line on the Safety of their Workplaces

When the COVID-19 pandemic began, many at AHS began to look at trends around the world. Early numbers from other countries indicated healthcare workers faced a high risk of infection, and when healthcare workers are at risk, so are their patients.

With that in mind, Dr. Roby n Harrison and members of Workplace Health and Safety and IT joined to create the AHS Healthcare Worker COVID-19 Testing Dashboard to capture, analyze and share valuable data to keep healthcare workers safe. They found that since testing began, 75% of AHS staff who have tested positive for COVID-19 were exposed outside the workplace.

A dashboard is a centralized online location for users to access reports, metrics, common activities and links to useful information, says Dr. Stephen Tsekrekos, the Medical Director for AHS Workplace Health and Safety.

"It's about sharing open, transparent and accurate information about the risks to staff, and how they can stay safe." One advantage for AHS is that it is a provincial system, which "gives us great potential to harness large amounts of data and then to link that data," says Tsekrekos. The dashboard will be regularly updated for the duration of the pandemic.                                                                                                                               ~ By Shelley Boettcher

Jun 29
Connect Care Clinical Inquiry Newsletter - June 2021

​Introducing the Clinical Inquiry Newsletter! 

A quick way to catch up on the latest progress for Research and Analytics functionalities within Connect Care. Watch for this newsletter coming to you on a monthly basis. You can also find this information in the Clinical Inquiry Blog located on SharePoint.

RESEARCH – Readiness Webinars

The Connect Care Support Team for Research offers a webinar on the 3rd Monday of each month on various topics such as getting ready for launch, research conversion and using Connect Care to complete research-related workflows. All sessions include Q&A time at the end where you and your team can ask questions about Connect Care. If you are not receiving the webinar invites, you can sign up by sending a request to: cc.research@ahs.ca.

RESEARCH – Research Staff Virtual Training Dates

  • Offered for Wave 4 users and Wave 1, 2, & 3 new hires
  • Various dates between July 21 and October 5, 2021

RESEARCH – Wave 4 Research Super User In-Person Training Dates

  • Offered throughout August 2021 for the Edmonton and Calgary Zones.

BRAND NEW – Epic - Research Investigator Online Module

  • Intended for Principal Investigators with a clinical role that are not taking the Research Staff Instructor Led Training (ILT) as they have Research Coordinators on their study team that are receiving Connect Care training.
  • This course provides a high-level overview of research workflows that are also covered during the Research Staff ILT.
  • Available via MyLearningLink
  • 22 minutes in duration

RESEARCH – A Day in the Life of a Principal Investigator

Key Messages:

  • Principal Investigator responsibilities related to Connect Care implementation include: 
    • Responding to critical communications from cc.research@ahs.ca and the Health System Access (HSA) Team.
    • Supporting research coordinators and other research team members to complete all the required training that help everyone better understand and get familiar with in-system workflows. 
  • Your clinical role will always trump your research role; therefore, the research role is a considered a sub role. Clinical investigators will do most of their PI role using their clinical role.
  • In reality, the research management tools in Connect Care are mostly geared towards Research Coordinators and that is why research staff instructor led training is offered.
  • For the first time we are inviting AHS AND university-affiliated research team members to queue up clinical workflows. The individuals that know the research protocol best will inform the process.

REPORTING and ANALYTICS 

Triple Upgrade – Information and Resources

An upgrade to the Connect Care system will occur on June 24, with changes of varying degrees to most applications. The following resources are available for staff to acquaint themselves with the changes to specific applications:

  • ELearning available in My Learning Link, and can be found by searching Epic – Spring 2021 Upgrade Summary.
  • Connect Care Spring 2021 Upgrade Change Guide available on Insite for individuals to review who are not able to complete the MLL module before June 24.
  • Information is also available on the Universal Connect Care Links and Information dashboard (F1 functionality).
  • Ability to see and practice the changes in the Playground (PLY/PLY2) environments.
  • Here is a link to some Cogito-specific Triple Upgrade Information from the e-Learning module referenced above. 
  • For more information regarding the research related Triple Upgrades, please review the June 2021 Connect Care Research Update
Many positive changes will be available in Cogito including enhanced ability to access reporting content and greater flexibility in customizing reporting content.

REPORTING and ANALYTICS

Clarity/Caboodle Analyst Hyperspace Roles

As of June 17, Clarity/Caboodle Analyst Hyperspace roles (i.e. RPT Tier 5.1 BID template) include Patient Lookup and SlicerDicer Troubleshoot functionality

Assigning Reporting and Analytics Roles

Several types of Connect Care Reporting/Analytics roles are available for assignment to AHS staff. The type of role assigned depends on that person's specific reporting responsibilities.  The chart, below, outlines the types of positions, access and training that apply to each of the roles available.  

Please contact us at ConnectCare.ReportingSupport@ahs.ca with any questions you may have regarding Reporting/Analytics role assignment.

RESEARCH – Research Study Scope

  • Clinical research projects that meet any of the following criteria are considered in scope for Connect Care:
    • Interventional trials and device studies       
    • Requires the use of recruitment tools, or research-study specific order entry or documentation
    • Requires release of information to external study monitors
    • Coordinators require notifications of ED arrivals or admissions
    • Incorporates billable items (i.e. observational studies with labs or other testing)
  • Research roles are available that reflect the different needs for research studies; this includes:
    • Chart reviews
    • Surveys
    • Questionnaires
    • Clinical trials
    • Etc. 

RESEARCH - Important Links

REPORTING Training - How to add a link to a Radar Dashboard

Connect Care users can make a key resource, Tableau workbook or other material, directly accessible within Connect Care.  To do this, users will modify a component through dashboard personalization. Any 'link' component can be modified to include a user's desired links; however, the new "My Links" component was specifically designed for modification by end users and includes instructions on how to add a link.

To add a link to a dashboard, including adding the My Links component, read the How to Add a Link to Your Radar Dashboard  tip sheet.

Training Update

Introduction to SlicerDicer ILT is now available on MyLearningLink.  Register today!

Reporting Training Resources

Link to latest Cogito Training update and statistics, here.

Any questions, comments, or requests, please contact: ConnectCare.ReportingSupport@ahs.ca

May 27
Connect Care Clinical Inquiry Newsletter - May 2021

Introducing the Clinical Inquiry Newsletter! 

A quick way to catch up on the latest progress for Research and Analytics functionalities within Connect Care. Watch for this newsletter coming to you on a monthly basis. You can also find this information in the Clinical Inquiry Blog located on SharePoint.

RESEARCH – Readiness Webinars The Connect Care Support Team for Research typically offers webinars on the 3rd Monday of each month on various topics such as getting ready for launch, research conversion and the use of Connect Care to complete research-related activities. All sessions include time at the end where you and your team can ask questions about the Connect Care Research module. If you are not receiving the webinar invites, you can sign up by sending a request to: cc.research@ahs.ca. 

  • Next Webinar: June 21, 2021, 12:00 – 1:00pm. 
    • Topic: A Day in the Life of Principal Investigator in Connect Care 

RESEARCH – Research Staff Virtual Training Dates 

  • June 2 & 3, 2021, 8:00 – 12:00pm 
  • July 21 & 22, 8:00 – 12:00pm 
  • July 26 & 27, 8:00 – 12:00pm 
  • July 29 & 30, 8:00 – 12:00pm 
  • August 3 & 4, 8:00 – 12:00pm 
  • August 9 & 10, 8:00 – 12:00pm 
  • August 12 & 13, 8:00 – 12:00pm 
  • August 16 &17, 8:00 – 12:00pm 
  • August 23 & 24, 8:00 – 12:00pm 
  • August 30 & 31, 8:00 – 12:00pm 
  • September 13 & 14, 8:00 – 12:00pm 
  • September 28 & 29, 8:00 – 12:00pm 

Important Links 

  • Getting Started with Connect Care for Research 
  • CC Research Wave 4 Research Coordinator Checklist 
  • Wave 4 Research Training Requirements and Sequencing
  • Clinical Department Research Readiness Tip Sheet. 
  • Connect Care Frequently Asked Questions
RESEARCH – Getting Started with Connect Care! 
The Health System Access Team supports the administration of clinical research studies (post ethics approval) requiring access to AHS' provincial data or network resources, administrative departments and/or operational areas. Please review page 2 of this newsletter to view an infographic for a ‘Workflow of Research in Connect Care’. 
  • Provincial Health System Access - Home (ahsnet.ca) 
Additionally, there are a number of tip sheets and research guidance documents located on the Connect Care ‘Research Coordinator Learning Home Dashboard’ to help teams set up study records and manage research day to day activities.

REPORTING and ANALYTICS – Updated version of AHS Data and Analytics Roadmap 

The Data and Analytics Roadmap outlines AHS’ plans to address strategic data gaps, develop the skills of our people, modernize technology, and begin to optimize analytics within Connect Care. The specific strategies and deliverables are detailed in the AHS Data & Analytics Roadmap 2.0, which was recently approved by the Data & Analytics Executive Committee. 

Virtual Office Hours for Wave 5 Reporting Role Assignment 

Watch for Virtual Office Hours (VOH) sessions to guide Managers in completing Reporting Role Assignment coming up May 31 and June 2. These sessions will outline the types of Reporting Roles available and assist managers and individuals in selecting the role that best meets their reporting and analytics needs. More information and a schedule for upcoming Wave 5 VOH sessions is available on Insite.

Learning Home Dashboards now available to all Connect Care Users! 

As of May 25th, All Connect Care Users will be able to access any Learning Home Dashboard in the Analytics Catalogue, regardless of their role. Click here for information about accessing Learning Home Dashboards in Connect Care.

REPORTING – Epic XGM – 2021 

Every year Epic holds Experts’ Group Meeting (XGM) to give its customers an opportunity to submit ideas for improvements to the system and select those that their organization would like Epic to focus on for further research and development. As you may be aware, the in-person Epic XGM has been cancelled the past two years and is now offered in a virtual format. Epic hosted focus groups in each of the different application areas earlier in May for their customers. Recordings of these sessions are available. Participants need to register for XGM to have access to the recordings: 

  • Week 1 recordings available May 3-21 
  • Week 2 recordings available May10-21 

You can review ideas that have been submitted by logging in to the Epic Userweb: https://ideas.epic.com and selecting the application of your choice. You can sort the ideas by numbers of likes to see the most popular ones. Voting takes place starting June 1 and ending on June 30. Many areas will convene stakeholder representatives to discuss and shortlist the ideas submitted for their respective applications, prior to voting. Designated voters from each area will cast votes (5-10, depending on the application) on behalf of their teams. Questions about XGM can be sent to any one of AHS’s three ballot coordinators – listed at the top of the ideas.epic Webpage.

RESEARCH – Workflow of Research in Connect Care Infographic

RESEARCH – What is New? Setting up Department Specific Permission to Contact (PTC) Lists

Setting up Department Specific PTC List 

  • Identify two individuals who will be responsible to maintain and manage the list: 
    • Will add users 
    • Will assign access level [recommend add/remove patients] 
  • Follow the tip sheet located on the Research Coordinator Learning Home Dashboard for further instructions. 
Incorporating PTC into Connect Care 
  • Patients should not be added to any department list until they have provided written permission to be contacted. 
    • If a Connect Care patient list is used to capture this information, the permission to be contacted document must be scanned into the patient chart. 
      • If retroactively adding patients who have agreed to be on the PTC, you should upload the permission to contact document into Connect Care 
      • Any user who adds a patient to the list, should upload permission to contact document into Connect Care 
  • Refer to ‘Appendix A’ of tip sheet to learn more about what should be included in a PTC document by clicking on the following hyperlink: Research - Permission to Contact Lists Guidance.pdf (albertahealthservices.ca)
REPORTING – Training Update 
Introduction to SlicerDicer ILT is now available on MyLearningLink. Register today! 

Reporting Training Resources 
  • Connect Care Reporting Training Poster 
  • Communication – Reporting Training MyLearningLink
  • Reporting Resources 
  • Link to latest Cogito Training update and statistics, here. 
Any questions, comments, or requests, please contact: ConnectCare.ReportingSupport@ahs.ca 
Mar 25
Connect Care Clinical Inquiry Newsletter - March 2021

Introducing the Clinical Inquiry Newsletter! 

A quick way to catch up on the latest progress for Research and Analytics functionalities within Connect Care. Watch for this newsletter coming to you on a monthly basis. You can also find this information in the Clinical Inquiry Blog located on SharePoint. 

RESEARCH – Readiness Webinars The Connect Care Support Team for Research typically offers webinars on the 3rd Monday of each month on various topics such as getting ready for launch, research conversion and using Connect Care to complete your research-related activities. All sessions include Q&A time at the end where you and your team can ask questions about Connect Care. If you are not receiving the webinar invites, you can sign up by sending a request to cc.research@ahs.ca. 

NOTE: The April webinar date has yet to be determined and will still occur from 12:00 – 1pm. Please watch for more information via email! 

  • TOPIC: 'How to create a patient list and how to use Department Specific Patient Lists for Research'. 

RESEARCH – Research Staff Virtual Training Dates 

  • March 31 & April 1, 2021, 8:00 – 12:00pm 
  • May 12 & 13, 2021, 8:00 – 12:00pm 
  • June 2 & 3, 2021, 8:00 – 12:00pm 

Important Links 

  • Getting Started with Connect Care for Research An overview on how to get your study and research team started with Connect Care, and how to get answers related to Connect Care and Research. 
  • Clinical Department Research Readiness Tip Sheet Research specific information and points of consideration for Clinical Operational and Service Areas. 
  • Health System Access Home Page 
  • Connect Care Bytes Blog 
  • Connect Care Frequently Asked Questions

RESEARCH – Connect Care – Preparing for Launch The Connect Care Support Team for Research is here to ensure that study teams receive all the required information and training in preparation for going live with Connect Care. The following items highlight the major topics and areas of consideration when preparing for the integration of research studies into Connect Care: 

  1. Receive and respond to an email inviting you to complete an intake questionnaire for each of your studies to determine your study, training and system use requirements (role)
  2. Nominate or receive an invite to become a super user and sign-up for training 
  3. Sign-up for end User training 
  4. Sign-up to participate in research conversion where you get early access to the system to load and validate study details, medications, study visits and participants 
  5. Launch! Perform research workflows in Connect Care with your clinical counterparts. 

Who will be involved? 

  • The Connect Care Research Team & Provincial Research Operations 
  • Health Systems Access 
  • CMIO 
  • Clinical Operations IT 
  • AHS and university-employed research team members, including investigators, nurses, coordinators, allied health and other staff with studies for wave launch. 
  • Clinical staff who have research visits happening in their clinical areas

REPORTING – Universal Report Groups New Report Groups Coming Soon! Connect Care’s reporting content is tailored to end user audiences using a function called report groups. New reports and dashboards are available to end users who use those most often. For example, the Integrated Clinic Manager dashboard is available to the Outpatient-Management report group (includes all of the ambulatory clinic managers) and the AHS Data Analyst Master report group (which also includes all of the reporting and analytics Connect Care users). Two new report groups are being launched to enhance the ability to distribute reporting content to a large number of users: 

  • Connect Care-All Managers 
  • Connect Care-All Users. 

These new report groups will allow report and/or dashboard distribution to all managers or all users instead of defining each individual report group. If you do not have access to a report, dashboard, or SlicerDicer data model that you require, please visit the Connect Care Support page to submit a vFire ticket. Executive Launch Dashboard – Post-launch information sessions will be available the first two weeks after Wave 3 launch (Mon-Fri, 2:00- 2:30: April 12-23) to assist leaders in navigating the dashboards and to answer their questions. 

REPORTING – Sharing Reports in Connect Care Why can I not find my colleague’s name when I share a report? The drop down list in the General tab--> Share Report--> With Users field includes all users that have access to the report. If you cannot find your colleague’s name, it means they do not have access to the public report from which your private report was built. To request report access submit a vFire ticket. Learn more by reading the Share Reports and Results Quick Start Guide.

RESEARCH – Introduction to Research Charge Review (Connect Care Charge Review Quick Start Guide) A “charge” is a means by which we track the services AHS provides. Each charge related to a service performed on your study patient has to be associated to one of three categories: 

  • Study-Related – Bill to Study 
  • Study-Related – Bill to Patient/Insurance (i.e. services offered “in kind” or free of charge) 
  • Non-Study Charges (standard of care) 

Charge review’ is the process by which you ensure the charges for your study patient are assigned to the appropriate category. It is important to perform Charge Review frequently and regularly for the following reasons: 

  • AHS is using the Connect Care Clinical Information System for Finance purposes, not reviewing charges in a timely manner impacts the revenue cycle. 
  • The charges for all of the patients on all of your studies will require review and this can add up very quickly, making review lengthy and cumbersome. 
  • Linking encounters and orders to studies eases the amount of review/corrections you have to perform. 

Find Patients Needing Research Billing Review 

  1. In the Study Operations & Links section of the Research Coordinator – My Studies dashboard, click the Total Balance Needing Research Review component to run the report. 
  2. After the results load, click the title of the component or the icon to view the report. 
  3. Double-click a patient record in the report results to open the Research Billing Review activity. 
    • Patients are listed on the report for each study that the coordinator supports. If they are in 3 studies, charge review would have to be done 3 times: one for each row on the report. 
    • Tip: Not all charges “drop” instantly. Some have to be entered manually, and some do not happen until other activities happen like after a patient is discharged, when a medication is administered or a lab is resulted. If you do not see an expected charge, wait a couple of days and check again.
RESEARCH – Research Kit Labelling Tips/Reminders (Research Staff Kit Labelling ) Clinic to Collect (to be processed by lab): 
  • Research Study (specific paper requisition external to Connect Care) – provided to study teams by the Lab. 
  • Patient label (printed from Connect Care) – can be printed at any time. 
  • Specimen Label (printed from Connect Care) – this can only be completed once the order is signed. 
    • Once an order is signed: find the order in the Order Inquiry activity tab. 
    • Single click Collect Specimens. 
    • Single click Print Labels. This will print the research kit label. 

Finish the Workflow 

  1. Remember to document the collection date and time. 
  2. Answer if a research kit will be provided. 
  3. Click Finish to complete the workflow. 
REPORTING – Coming Soon! A series of webinars, starting in May, will provide information about accessing reporting content in Connect Care. These 60-min, lunch and learn-style webinars will occur twice a week for 5-6 months. Watch for more information about these webinar sessions coming to you in the next month. 

REPORTING – Training Update Introduction to SlicerDicer ILT is now available on MyLearningLink. Register today! 

Reporting Training Resources 
  • Connect Care Reporting Training Poster 
  • Communication – Reporting Training MyLearningLink 
  • Reporting Resources Link to latest Cogito Training update and statistics, here. 
Any questions, comments, or requests, please contact: ConnectCare.ReportingSupport@ahs.ca and/or CC.Research@ahs.ca  



Feb 23
Connect Care Clinical Inquiry Newsletter - February 2021

​Introducing the Clinical Inquiry Newsletter! A quick way to catch up on the latest progress for Research and Analytics functionalities within Connect Care. Watch for this newsletter coming to you on a monthly basis. 

Connect Care Wave Re-sequencing: • Wave 3 is launching on April 10, 2021. • Wave 4 will launch November 7, 2021. • Wave 5 will launch May 14, 2022. • Wave 6 will launch November 6, 2022. • Wave 7 will launch in the spring of 2023. For more information, including details about the sites, areas and programs going live with Connect Care in each wave, please refer to the following link: Updated Connect Care Implementation Timeline

RESEARCH – Readiness Webinars The Connect Care Support Team for Research offers webinars on the 3rd Monday of each month on various topics such as getting ready for launch, research conversion and using Connect Care to complete your study activities. All sessions include a Q&A session at the end where you and your team can ask questions about Connect Care. If you are not receiving the webinar invites, you can sign up by sending your request to cc.research@ahs.ca. • The next webinar will be offered on Monday March 15th from 12:00 – 1:00pm with the topic TBD RESEARCH – Research Staff Virtual Training Dates • March 3-4, 2021, 8:00 – 12:00pm • March 31 & April 1, 2021, 8:00 – 12:00pm

RESEARCH – Important Links • Getting Started with Connect Care Contacts and Resources This document explains how research end users can start their journey with Connect Care to include their research study insystem • Clinical Department Research Readiness Tip Sheet This document provides research specific information and points of consideration for Clinical Operational and Service Areas • Health System Access Home Page Click on the links located on the right side of the screen. • Connect Care Bytes Blog • Connect Care Frequently Asked Questions CMIO Practice Charting for Connect Care Users CMIO has developed a Practice Charting plan for CMIO users (prescribers) who want to practice dual charting in Connect Care. CMIO Practice Charting does not replace Clinical Operations Shadow Charting. Instead, it targets CMIO users who are unable to participate in or were out of scope for Shadow Charting, or who want additional practice. The Practice Charting plan consists of four parts: 

Identification of Need

- MILs and Medical Leaders identify areas, sites and/or individuals that may benefit from CMIO practice charting

Scheduling CMIO Practice Charting Sessions

- CMIO coordinates with MILs, Super Users and Training Team to schedule practice charting sessions

CMIO Practice Charting

- supported by Super Users

- virtual supported provided by Training Team and IT, as needed

Lessons Learned Survey

- obtain feedback from participants

REPORTING – Changes to the Executive Launch Dashboard for Wave 1 and 2 Users Starting February 25th, the existing in-system Executive Launch Dashboards for Wave 1 and Wave 2 will be changed to a single Executive Launch Dashboard [5080000004] containing data (and sites) for all launched waves. To access the Executive Launch Dashboard [5080000004] search the Analytics Catalog and mark it as a favorite using the star icon. Orientation to the new Web Format Launch Dashboard Orientation sessions will be held daily March 1st to 5th (inclusive). These sessions will cover information about accessing and navigating the new dashboard as well as the Patient Safety dashboards. These sessions are targeted to Operational Leaders – primarily those with multi-site accountabilities for reporting during launch. To join these drop-in sessions, click on the link below and add the iCal session of your choice to your Outlook calendar. Launch Dashboards Orientation sessions Current Wave 1 and 2 Launch Dashboards users will be encouraged customize the generic Executive launch Dashboard to meet their specific needs (e.g. – create custom views, configure components).

REPORTING – Connect Care Special Update On March 11th, Connect Care’s Special Update will bring an additional feature to Connect Care Reporting! On March 11th when you open the Report Settings for a Reporting Workbench report and click the expand button on the left (A), you can now search the list of reports that use the same template by using the new search field (B). This helps you determine if there is an already existing report that might meet your needs before creating a new private report.

REPORTING & ANALYTICS – Coming Soon! On Mar 2nd between 1200-1300hrs, Clinical View Only with Basic Reporting and Quality Analyst users will select Reporting User – View Only job when logging in (if prompted). In addition, the default dashboard for Quality/Analysts will change from the Edmonton Tableau Dashboard to the Universal Connect Care Links and Information [154101]. This is a result of changes to security templates for the Clinical View Only with Basic Reporting and Quality/Analyst roles to reduce redundancy between two similar access templates and to better align system access with business requirements. Users can easily change their default dashboard by following the steps below or reading the Navigate Dashboards Quick Start Guide: 1. Ensure desired default dashboard is marked as a favourite 2. From the Dashboard click the title 3. Grab the desired default dashboard.

REPORTING – Training Update Introduction to SlicerDicer ILT is now available on MyLearningLink. Register today! Reporting Training Resources  Connect Care Reporting Training Poster  Communication – Reporting Training MyLearningLink  Reporting Resources Link to latest Cogito Training update and statistics, here. Any questions, comments, or requests, please contact: ConnectCare.ReportingSupport@ahs.ca

RESEARCH – Charting Etiquette Reminders The Connect Care Charting Etiquette document describes the minimal use and charting etiquette expected from research teams when conducting REB approved in-system research studies in AHS facilities and/or using AHS resources. These are the key topics that enable good charting etiquette. • Study Information Management: Documentation of the research study information in the appropriate degree of detail and location to optimize the ability of other members of the research and care teams to access study related information that is relevant to the patient care. • Study Status Management: Documentation and maintenance of the status of all research studies entered in the CIS. • Patient Association & Recruitment Management: Documentation and maintenance of patient recruitment status for research studies entered in the CIS. • Scheduling Management: Documentation and tracking of study related visits in the CIS. • Documentation, Safety Reporting (AEs &SAEs) & Ordering Management: Documentation of study-related orders and the clinically relevant information in the appropriate degree of detail and location to optimize the ability of other members of the care team to provide best possible care. • Service Charge Management: Documentation and review of all charges incurred during the use of AHS services. Individuals can self-monitor compliance with all of the above norms. Anonymized information about group compliance will be provided to user groups, area councils, specialty workgroups and quality councils. Research - Uploading Informed Consent Reminders The following link goes through the steps of uploading an ICF into Connect Care as well as the naming convention. • Uploading Research Consent Forms.

RESEARCH – Clinical Investigators – Why Use Dragon Medical One (DMO)? Providers currently utilize a number of tools for clinical documentation, several of them being Nuance products. DMO is an enterprise speech recognition solution that provides broad access for prescribing providers and lab clinical users to timely speech recognition and publication of patient information. The DMO tool is embedded and launched from Connect Care through the use of a mobile device application (PowerMic Mobile), headset or USB microphone making this a natural progression in the next phase of speech recognition. Once the scalability of the tool has been proven a broader offering of DMO will be introduced to documenting providers across the organization. How will it help Clinicans? Because DMO integrates with Connect Care, prescribing providers and lab clinical users can now enjoy broad and timely access to front-end speech recognition tools and availability of real time clinical documentation at point of care. • Speech recognition functionality enhances experiences within Connect Care by providing self-dictation and navigation, immediate editing and sign-off of notes. • DMO is ready to use immediately without extensive training to create your speech profile. • You can download the Nuance PowerMic Mobile (PMM) app to your android of iOS device turning it into a secure wireless microphone allowing you to dictate at any workstation. You can also use a USB microphone or headset. In this world of acronyms we want you to become familiar with a few more associated with Speech Recognition (SR). • PSR Provincial Speech Recognition • DMO Dragon Medical One • DMNE Dragon Medical Network Edition • PMM PowerMic Mobile For more information: Provincial Speech Recognition (PSR) | Insite (albertahealthservices.ca)

Questions? CC.Research@ahs.ca and/or ConnectCare.ReportingSupport@ahs.ca

Jan 20
Connect Care Clinical Inquiry Newsletter - January 2021

​Introducing the Clinical Inquiry Newsletter! A quick way to catch up on the latest progress for Research and Analytics functionalities within Connect Care. Watch for this newsletter coming to you on a monthly basis. You can also find this information in the Clinical Inquiry Blog located on SharePoint.

RESEARCH – Research Readiness Webinars

The Connect Care Research Support Team offers webinars on the 3rd Monday of each month on various topics including getting ready for launch, research conversion and using Connect Care as part of your research study. At the end of each webinar, regardless of the topic, you and your team can ask questions about Connect Care at a 'town hall' or 'ask anything' type session. If you have not already received the webinar invites regularly, you can sign up for the monthly notifications by sending your request to cc.research@ahs.ca.

Next webinar date will be mid-February 2021 with the date/time and content to be determined. More information to follow.

Research Staff Virtual Training Dates

  • February 3-4, 2021, 8:00 – 12:00pm
March 3-4, 2021, 8:00 – 12:00pm April 7-8, 2021, 8:00 – 12:00pm

 

RESEARCH - Impact of Changes to Secure Chats In-system for Ambulatory and Inpatients Areas


The Connect Care Secure Chat is the preferred and approved tool for in-system instant messaging. The secure messaging hub allows users to send secure text messages to colleagues in real time. As of January 14, 2021, messages older than 30 days will be purged (deleted) from the system. The 30-day timeline is from the date the message was originally sent, which could lead to some messages from part of a conversation string being deleted. Once a Secure Chat message is purged, it cannot be recovered.

RESEARCH - Placing Orders for COVID-19 Testing

A reminder that a new order group (panel) was made available in December 2020 to support prescriber requests as related to COVID-19, RSV and influenza laboratory tests. The panel replaces all prior orderables and applies to the following care settings in compliance with new Alberta laboratory medicine guidelines:

  • Outpatient
  • Inpatient
  • Emergency

    When caring for patients with influenza-like illness (ILI) or presenting with symptoms where COVID-19 is suspected:
  • Use either the inpatient or outpatient order catalogue to search for "COVID" OR
  • Find "Respiratory Infection (incl. COVID-19) NAT" in the "Procedures" section.

ANALYTICS – New Executive Launch Dashboard format to be available for Wave 3 launch!

Executive and Senior Leaders will have access to a new kind of Executive Launch Dashboard with implementation of Wave 3 Connect Care. The new dashboard is in a web format rather than being available as a Radar dashboard as has been the case for past waves.

The Executive Main Launch dashboard is designed for Executives and Senior Leaders to monitor key implementation metrics for the purpose of identifying issues and trends for resolution.

The web-format dashboard was developed in response to feedback from Wave 1 and 2 Leaders regarding the need to easily compare metrics between multiple sites and waves. The new format allows for quick comparisons without having to toggle between customized views in Radar. The requirements for accessing the new dashboard are the same as for the Wave 2 Launch Dashboard:

  1. Assign the Clinical View-Only (CVO) with Basic Reporting role in IAM
  2. Complete the CVO training requirements: 30-min CVO e-Learning module plus the 3.75-hr, virtual Basic Reporting ILT

  3. Once the requirements have been met, the Leader will receive a link to the web dashboard. 

Orientation to the new web format dashboard will take place in the form of one-hour sessions offered daily March 1-5. Please refer to this list of Launch and Patient Safety Dashboard Orientation iCals  and select a session to add it to your calendar. More information on this new dashboard will be available in the upcoming February edition of this newsletter.

What will happen to the existing Wave 1 and 2 Executive Launch (Radar) Dashboards?

With the launch of Wave 3 sites (April 10, 2021), a new and improved Radar dashboard will replace the Wave 1 and Wave 2 Executive Launch dashboards and will be available to senior leaders for all Connect Care waves. The new dashboard will be searchable in Connect Care by the generic title 'Executive Launch Dashboard' and will contain data from all sites launched in Connect Care and all launch metrics used by implemented waves. A link to the new web format Executive Launch Dashboard (described above) will be available on the generic (Radar) Executive Launch Dashboard.

Wave 1 and 2 Launch Dashboard users will be encouraged to customize the generic Executive launch Dashboard to meet their specific needs.

Research Coordinator Learning Home Dashboard

There are a number of resources available to research staff end users that provide systematic instruction related to different workflows. It is important for Connect Care research end users to become familiar with the 'Research Coordinator Learning Home' dashboard in order to locate and access a variety of general or clinical guides, tip sheets, and important hyperlinks [such as Health System Access (HSA)] that will help to guide practice.

  1. At the beginning, the charting etiquette document was developed to support and guide teams to understand the responsibilities that exist when documenting and keeping the chart up to date – for their own studies and others using Connect Care such as healthcare providers, schegistrar, billing staff, etc. 

Research Workflows: Expected to be in-system

These workflows impact all staff on study teams (including PIs/Co-Is/Coordinators…etc.) and are expected to be completed in-system. Some key workflows include: study intake, patient recruitment and association, patient scheduling, documentation, order entry and billing. As a reminder, all this information is included in the charting etiquette document that can be found on the Research Coordinator Learning Home Dashboard.

  • In order for study teams to ensure that research activities are billed appropriately, it is important that those activities are marked as reviewed during the charge review process. Otherwise, it impacts the AHS finance workflows.
  • Note: watch for more information to follow in next edition of this newsletter.

REPORTING AND ANALYTICS – Training Information

Additional Epic – Introduction to SlicerDicer ILT sessions have been added on MyLearningLink!
We added more classes and scheduled them well in advance so you can choose a time that works for your schedule.  Register today

Did you know?

You can change your default dashboard to any dashboard you have marked as a favourite.  This means you can decide which dashboard first appears when you access the My Dashboards activity.  To change your default dashboard:

  1. From the Dashboard click the title
  2. Grab the desired default dashboard
  3. Drag and drop the desired default dashboard on the top of the list
  4. You will see a pop message confirming your default dashboard has been changed

ANALYTICS – Reporting Training Resources

Any questions, comments, or requests? Please contact: ConnectCare.ReportingSupport@ahs.ca

ANALYTICS – Updates on Data and Analytics Initiatives

Connect Care Reports and Dashboard Request Process

This is a documented process for managing requests related to Connect Care reporting. It includes a ticketing process as well as a plan to provide both centralized support to end users and to develop capacity for support in their own areas of practice.

  • Process approved in October by governance – The Clinical Improvement Support Committee (CISC)
  • Work underway to engage analysts embedded in AHS operations for the purpose of empowering them to support reporting users within their areas, submit vFire tickets for requests and connect with the broader analytics community and trainers.
  • The guiding principles, request process and associated prioritization criteria will further mature with implementation of this 'soft' intake process.  
  • AHS Connect Care, in partnership with Data and Analytics, circulated a survey in December to Operations areas to help identify embedded analysts. Data and Analytics will follow-up with identified individuals and teams over the next few weeks to discuss targeted training opportunities and support. Embedded analysts will be provided additional resources, including individualized user support and connections to the Clinical Inquiry Newsletter and Data & Analytics Community of Practice.

Analytics Builder Program

A pilot project is underway to enable analytics and informatics staff to create dashboards and reports in Connect Care. Pilot participants were selected from Addiction and Mental Health, Alberta Precision Labs, and Data Analytics to test the security template and processes that were developed for the program. Individuals from these groups will be partnered with IT analysts to complete a reporting project over the next several months, and this program is anticipated to be broadly available in Spring/Summer 2021.

ANALYTICS – Connect Care Data Quality Steering Committee (CCDQC) – update on work in progress

Environmental Scan

A scan is in progress, for the purpose of understanding how data quality is managed in AHS. This information will inform development and use of a data quality framework for Connect Care, and: AHS data quality tools and practices (entry, awareness, understanding, commitment) as well as, inform work on specific committee tasks and priorities.

Data Quality – Capacity Task Force

Purpose: to validate current metrics and variables displayed on Connect Care dashboards and create resources to support adoption. The Data Quality Steering Committee selected five priority areas for dashboard metric validation: Capacity Management, Launch, Emergency Department, Operating Room and Patient Safety. Of these, Capacity Management dashboards have been chosen by the committee and a Task Force assigned to complete the validation work. Initial steps include: develop a standard template that describes each variable and the calculation of metrics, identify key stakeholders for the task force, and identify roles for stakeholders.

Next steps and timelines:

  • Complete the documentation of the two chosen dashboards (AHS ADT Stollery Capacity Management Dashboard and ADT Negative Pressure Monitor Dashboard) using the template, by January 31, 2021
  • Meet with the  Capacity Management group to review the documentation and the template by February 28, 2021
  • Based on feedback from the Capacity Management group adjust the template as needed and identify any gaps based on the documentation
  • Complete the documentation of the remaining capacity dashboards by February 28, 2021

Key Links
Research Readiness Resources

(Click on the links located on the right side of the screen)

Clinical Department Research Readiness Tip Sheet 
Connect Care Bytes Blog

 Questions? CC.Research@ahs.ca and/or ConnectCare.ReportingSupport@ahs.ca



   







Nov 26
Connect Care Clinical Inquiry Newsletter - November 2020

Introducing the Clinical Inquiry Newsletter! A quick way to catch up on the latest progress for Research and Analytics functionalities within Connect Care. Watch for this newsletter coming to you on a monthly basis. You can also find this information in the Clinical Inquiry Blog located on SharePoint.

RESEARCH – Research Overview Open Webinars
The Connect Care Research Support Team offers webinars to prepare research teams to use Connect Care. These webinars include the following types:

Readiness Webinar: Occurs the third Monday of each month. This webinar is offered to research teams as a way to stay informed about research functionalities in Connect Care and upcoming readiness activities. Topics vary.

Next webinar date:
Dec 14 12:00-1:00: Introduction to Research and Connect Care.

Introduction to Research Conversion Webinar: offered to wave-specific research end users to prepare them for research conversion. Our next webinars will be towards our Wave 3 users. Dates TBA.

Wave 3 Research Staff training dates
·       December 2 & 3, 2020, 8:00am to 12:00pm
·       January 13 & 14, 2021, 8:00am to 12:00pm
·       February 3 & 4, 2021, 8:00am to 12:00pm

 
Key Links
Research Readiness Resources
Connect Care Bytes Blog
Connect Care Readiness Playbook
CC Research Readiness Checklist for Research Coordinators 

For Sites Going Live during Future Waves: What is Research Conversion?

Research conversion is the process of loading and activating research studies into Connect Care and then linking patients to those studies in preparation for launch. This activity will ensure that a patient’s participation in a research study is visible in the chart. Conversion is a collaborative effort with the Health Systems Access (HSA) Team and focuses on the following:

·       Gathering information from Study Teams

·       Cleanup and validation of study data

·       Loading and activating studies in Connect Care

·       Enrollment and linkage of research patients and encounters to their studies in Connect Care (Study Teams)

·       Verification of investigational drug build in Connect Care

Why is this Important?

In preparation for the Connect Care Launch, we need to ensure all your studies have been properly entered in Connect Care and that all your patients have been linked to their respective research study. Completing the Research Conversion activities will allow you and your team to be better prepared for Launch and be able to focus on your patients and your studies instead of the system during your Go-Live date. It’s your chance to try the system before the “start date”.

Why Connect Care Matters

With a year of Connect Care under her belt, Plastic Surgery Clinical Lecturer Hollie Power says she wouldn’t go back to the way it used to be.

I can't imagine going back to paper. I think that it would. Be a huge step backwards and be much less efficient,” Power says. I feel like I know more about my patients and their presenting problem when they come in to see me because there's more information available through connect care than I had previously been given access to,” she explains.

For Power, her personal favorite feature is the “OpTime” module, which allows users to follow patient flow through their surgery. She finds it really has improved communication about patient care in the operation area clearer and much more efficient. Power says she can empathize with anyone whose launch is approaching, because she and her colleagues were all apprehensive about adopting Connect Care, “but it turned out just fine.”

“Invest the time upfront to perform personalization so that you can have the system optimized and ready to work for your purposes,” she recommends. “The upfront time investment will save you a lot of time down the road.”

RESEARCH - Non-Medical Devices

The Connect Care Support Team for Research will contact teams to assess spaces where research activities will take place related to patient examinations and assessments, charting, etc., to ensure teams have access to the right equipment and resources!!

The Non-medical Devices (NMD) Project is one of four Connect Care Technology projects that will create an information network that is fast, secure and readily available – anywhere, by providing more IT equipment (computers and peripheral devices) to enable clinical workflows and access to Connect Care. The project is providing new types of equipment to support clinical workflows (e.g., barcode scanners). Part of the project is preparing the environment and infrastructure for the devices.
What are Non-medical devices? 

·       The non-medical devices that will be deployed include the following:
o   Computers/Workstations and laptops: Stationary Workstations, Portable Workstations (Workstation on Desktop Workstation on an articulating wall mount Workstation on Wheels (WOW) Laptop)
·       Peripheral Devices
o   Wristband Printer Label Printers
o   Barcode Scanner e-Signature Pad
o   Mobile Device (AKA "Rover") Tap Badge Reader Web Camera Track Board

What happens after the assessments are complete?

After the assessments have taken place, the next phase is Site Readiness. During this phase, Capital Management uses your device designs to plan and execute construction. When the Site Readiness phase begins the Site Readiness team and Capital Management team have a kick-off meeting with the site to begin the construction planning.

The Site Readiness team coordinates the site's print requirements and liaises with IT and Clinical Engineering to ensure the construction and technical work required to prepare to the sites for Connect Care is completed.

ANALYTICS – SlicerDicer Training now available on MyLearningLink!

Epic - Introduction to SlicerDicer ILT is now available on MyLearningLink SlicerDicer is Connect Care’s self-service reporting tool that allows users to build and customize data visualizations on the fly.

Introduction to SlicerDicer teaches users about drilling down through large amounts of data to investigate hunches. This course reviews SlicerDicer navigation and functionality including: defining a population, customizing criteria, comparing categories within a population using Slices, applying Measures and choosing an appropriate visualization.

Any Connect Care user with system access can register for Introduction to SlicerDicer on MyLearningLink by searching “slicerdicer”. 

This course will be offered on a continuous basis with more classes scheduled January-April 2021. These sessions will be available on MyLearningLink in the next two weeks.

Users that require SlicerDicer support in the interim can access the following:

To learn more, read the Introduction to SlicerDicer communication.

Connect Care Reporting Training Poster


Users that require SlicerDicer support in the interim can access the following:

·       SlicerDicer Self-Service Reporting Quick Start Guide

o   Review the in-system tutorial

o   User will be prompted to complete the tutorial the first time SlicerDicer is accessed in Hyperspace

o   Users can access the tutorial anytime using the help icon within the SlicerDicer activity

·       Contact a member of the Reporting Training Team at connectcare.reportingsupport@ahs.ca

 

REPORTING AND ANALYTICS – Training Information

Fun Fact/Did you Know?

The Patients data model (SlicerDicer) was used for a total of nine hours by Connect Care users between Oct 25th - Nov 11th.

Resource Links:

Communication – Reporting Training MyLearningLink

Reporting Training Poster

Reporting Resources

v  Questions, comments, requests? ConnectCare.ReportingSupport@ahs.ca

Link to latest Cogito Training update and statistics, here.

Questions? CC.Research@ahs.ca and/or ConnectCare.ReportingSupport@ahs.ca





Oct 16
Clinical Inquiry Newsletter - October 2020 edition

Introducing the Clinical Inquiry Newsletter! A quick way to catch up on the latest progress for Research and Analytics functionalities within Connect Care. Watch for this newsletter coming to you on a monthly basis. 

You can also access a PDF copy of the newsletter.

RESEARCH - Connect Care Super Users - why are they important?

Super Users are our most valuable resource at launch. They are your colleagues and know the work of your team better than anyone. Nominating a team member or volunteering for the role helps so many people, including our patients. Super Users are:

·       Competent in basic computer skills.
·       Good communicators, active listeners.
·       Respected by peers and recognized as experts.
·       Able to blend their Super User duties with their regular duties based on time and resource commitments.
·       able to solve problems and adapt to change.

Training Requirements

·       Ambulatory or Inpatient Nurse or Adult/Ped Med-Surg or Specialty (1-2 days)
·       Research Staff-General (two 4hr virtual sessions)
·       Research Super User (half-day)
My Learning Link
·       Introduction to e-Safety (7 min)
·       On Our Best Behavior (30 min)
·       Module-specific e-learning

If the Super User works in a specialty area - substitute Ambulatory or IP training for one of these courses:

·       Oncology Nurse (4 variations),
·       Emergency Nurse
·       Obstetrics
·       Continuing Care
·       Surgery

*All Research staff encouraged to self-register for Basic Reporting and Power User Reporting via MyLearningLink on Insite

Research Overview - Open Webinars
Our monthly open webinars are a great way to stay informed about research functionalities in Connect Care and upcoming readiness activities, including training. To request a webinar (via Skype) invitation, if you're not already receiving these, please contact: CC.research@ahs.ca

Upcoming session dates:
(third Monday, of each month)

Nov 16 12:00-1:00: Content TBD

Materials from previous webinars are available, here under the heading 'Presentations and Videos', along with materials from other previous webinars. The sessions generate some excellent questions which have been captured in a Q&A document.

 

Upcoming Research Staff Training Dates:

•         Nov 4 & 5, 2020, 8am-12pm
•         Dec 2 & 3, 2020, 8am-12pm
•         Jan 13 & 14, 8am-12pm
•         Feb 3 & 4, 8am-12pm

Problems? The Research Support Team is here to Help!

For Urgent issues (including login or device concerns) or IT related issues call 1-877-311-4300 (Please visit: Insite IT Service Desk & Solution Center for more information)

1.     Ask a local research super-user first; your colleagues are your best resource.
2.     *NEW* Solution Center
3.     To connect with someone immediately by telephone, call 1-877-311-4300 and follow the prompts for submitting a Connect Care IT ticket
4.     You can also submit a Connect Care IT ticket for non-urgent research-specific system issues using our online concierge form – refer to Connect Care IT ticket. Under 'Clinical Area', select 'Research'. Under 'Connect Care Department Name' enter EDM STO WMC PED CIU or EDM UAH WMC CIU, and specify your department in the 'issue description' field.

Research Patient Charts in Connect Care

All patients enrolled in research studies will be flagged as participating in research, and the clinically relevant details of the respective studies will be available to clinical care teams. These patients will be easily identified by the presence of the research icon on their storyboard therefore enhancing patient safety and supporting clinical decisions.

Individuals who previously did not have direct access to the patient chart, including university-employed research coordinators, will have access and responsibilities to keep the patient record (as it relates to research), up-to-date.

Training in all CIS research-related workflows will be research role-specific. Users requiring access to inquiry tools and workflows will be assessed and assigned a user role. Individuals who have never been included in electronic health systems will, for the first time, have a role.

ANALYTICS – AHS Data Quality Steering Committee Approved

The Data and Analytics Executive Committee (DAEC) recently approved the AHS Data Quality Steering Committee. The mandate of the steering committee is to: develop, coordinate, implement, and govern a Data Quality (DQ) Framework which promotes a data quality culture that drives an informational ecosystem, providing value in return for good quality data.

The Data Quality Steering Committee will report to DAEC.

ANALYTICS – Clinical Inquiry Clinics

The Chief Medical Information Office (CMIO) is offering weekly Clinical Inquiry Clinics via Zoom. The clinics provide clinicians with an opportunity to apply the use of Connect Care in-system reporting tools to specific scenarios. Each week, a different scenario is presented on Tuesday (1200-1300) and repeated on Thursday. Click here for access to the latest clinic and to view recordings of previous sessions.

ANALYTICS - Cogito Downtime

Scheduled Cogito system maintenance results in a downtime from 1900-2300hrs the 4th Thursday of each month.  During this time Connect Care end users may be unable to:

        Access SlicerDicer

        Request a Crystal report run (priority batch)

        View data within some dashboard components

ANALYTICS – Wave 1
Improved access to in-system reporting tools

Users assigned the Clinical View Only with Basic Reporting role now have better access to in-system reporting tools! Clinical View Only with Basic Reporting users logging into Hyperspace will jump directly into My Dashboards activity.  In addition, new buttons available on the toolbar allow quick access to Analytics Catalog, SlicerDicer and My Reports

The default dashboard for the Clinical View Only with Basic Reporting user is the Universal Connect Care Links and Information [110205].  To change the default dashboard in My Dashboards follow the steps below or read the Navigate Dashboards Quick Start Guide:

1.     From the Dashboard click the title

2.     Grab the desired default dashboard

3.     Drag and drop the desired default dashboard on the top of the list

4.     You will see a pop message confirming your default dashboard has been changed

Wave 2 Launch Dashboards – Find Data Definitions

Did you know that you can easily access the data definitions for specific metrics on a dashboard? It’s as easy as hovering the cursor over the information icon that appears beside the metric and viewing the resulting pop-up box containing information about that particular metric.

In addition a Wave 2 Executive Launch Guide is now available for your reference. The guide, which is available on Insite here, provides leaders with information on using the dashboard to monitor the implementation of Connect Care during the initial launch period. Detailed definitions for each metric on the dashboard are provided in the document.

REPORTING AND ANALYTICS – Training Information

Resource Links:

v  Communication – Reporting Training MyLearningLink

v  Reporting Training Poster

v  Reporting Resources

v  Questions, comments, requests? ConnectCare.ReportingSupport@ahs.ca

Link to latest Cogito Training update and statistics, here.

Key Links
Research Readiness Resources
Connect Care Bytes Blog
Connect Care Readiness Playbook
CC Research Readiness Checklist for Research Coordinators








Sep 17
Clinical Inquiry Newsletter - September 2020

Introducing the Clinical Inquiry Newsletter! A quick way to catch up on the latest progress for Research and Analytics functionalities within Connect Care. Watch for this newsletter coming to you on a monthly basis. You can also find this information in the Clinical Inquiry Blog located on SharePoint.

RESEARCH – Research Staff Course Update

The Research Staff course is delivered virtually through the AHS Zoom platform and is split into two 4-hour sessions spanning two days. The credentialed trainers are working with the end users to ensure they have the required access and technical equipment prior to the training dates. Of note, the prerequisite course for Research Staff ILT, is a clinical course, such as the Ambulatory Nurse Shared ILT, provided in-classroom and it must be completed before attending the Research staff course.

Next training offering dates:

·       Sep 30 & Oct 1, 8am-12pm
·       Nov 4 & 5, 2020, 8am-12pm
·       Dec 2 & 3, 2020, 8am-12pm

Wave 2 Upcoming Important Conversions Events (check your email for invitations to follow)

Conversion Dry Run
Sept 21 and 28: to complete testing of end to end workflow continuity between different clinical modules in-system by research teams and clinical support areas.
Research Conversion Webinar
Oct 5: to provide a general overview of what research conversion is, its respective activities, and the roles & responsibilities of the involved teams.
Research Conversion Dates:

·       Oct 8, 830am – 1130am
·       Oct 14, 830am – 1130am
·       Oct 14, 1230pm – 330pm

RESEARCH and ANALYTICS - Connect Care Inquiry Clinics
These clinics explore these user-submitted cases, considering the best match of problem to tool. Resources are provided, casework is shared, and participants are encouraged to adapt learnings to their particular needs. Case referrals are accepted where available Connect Care tools can be used to advantage with data already accrued (rob.hayward@ahs.ca).

Inquiry Clinics occur weekly via Zoom, are announced here a week in advance, and are repeated to accommodate participant schedules:

Tuesday noon (12:00-13:00)

Thursday noon (12:00-13:00) repeat

The first clinic is scheduled for September 15 and 17, 2020. The first case starts simple; exploring how to generate lists of patients with specified characteristics, as might serve a prescriber wondering how frequently a health condition is encountered.

RESEARCH - scanning within Connect Care – what is Enterprise Content Services (ECS)?

Complementing the provincial Clinical Information System (CIS), Enterprise Content Services (ECS) will enable users to digitize, store, manage and view clinical documents and images that reside outside the provincial CIS on paper or electronically in other systems. It will also increase clinical efficiencies by providing a seamless composite view of a patient's comprehensive health information, supporting continuity of care and promoting the concept of "One Person. One Record. One System." 

Research Overview - Open Webinars
Our monthly open webinars are a great way to stay informed about research functionalities in Connect Care and upcoming readiness activities, including training.

Please join our monthly open sessions (via Skype). To request a webinar invitation, if you're not already receiving these, please contact: CC.research@ahs.ca

Upcoming session dates:
(third Monday, of each month)
Sep 21 12:00-1:00
Oct 19  12:00-1:00
Nov 16 12:00-1:00

The Sep 21 Connect Care Research Webinar is targeted to Wave 3 study teams to help them get ready for Connect Care. Future waves users are also encouraged to attend.

Materials from previous webinars are available, here under the heading 'Presentations and Videos', along with materials from other previous webinars.

The sessions generate some excellent questions which have been captured in a Q&A document

ANALYTICS – Wave 1 Post Launch Update –Connect Care Upgrade to Epic Epic May 2020 version

On September 10, 2020 Connect Care upgraded to Epic version May 2020.  One of the features introduced in this update allows users to examine data lineage within SlicerDicer.  

If users, analysts, or administrators wonder where SlicerDicer gets its data, they can examine the filter information window's new Data Lineage section. Users can trace the data lineage from the Caboodle column SlicerDicer queries all the way back to the source Chronicles items.

The Data Lineage section shows the Caboodle columns the filter uses and the names of the packages that populate the columns. For packages that load data from Clarity, the section also shows the Clarity columns the Caboodle package loads, and the Chronicles items used to populate those Clarity columns.

Users can find filters to add to their session based on the Chronicles data lineage, such as when they want to create a report based on a specific item but aren't sure whether there's a SlicerDicer filter for that item. The user can search for the master file's INI and item number and see the filters that use that item. The user can also search for an INI without an item number to see filters based on that master file. For example, by searching for EPT 131, a user could find the Gender Identity filter, and by searching for EPT, a user could find filters that use the Patients master file.

This feature does not apply to filters based on Caboodle's legacy SlicerDicer (Sd*) tables or columns with a Post ETL change type. Continue to use the Report Repository to see data lineage information for those filters, as well as for data lineage information not included directly in SlicerDicer, such as how SlicerDicer joins from the data model's root table to the table used for a filter or for details about how option grouping is determined.

To learn more about all the new Cogito features in Epic version May 2020 view the Connect Care Upgrade slides. If you have questions any of the new Cogito features, reach out to us at ConnectCare.ReportingSupport@ahs.ca for support.

REPORTING AND ANALYTICS – Training Update – links to information
Connect Care Reporting Training Available to All!

Basic Reporting User and Reporting Power User courses are now available on MyLearningLink for self-registration.

        Increased accessibility to reporting training

        Increased reporting training availability outside of launch activities

        opportunity for user to advance, re-inforce or refresh reporting skills on their schedule

        focused training on reporting tools

        increased awareness of Connect Care reporting tools

To register search ‘basic reporting’ on MyLearningLink.

Resource Links:

v  Communication – Reporting Training MyLearningLink

v  Reporting Training Poster

v  Reporting Resources

v  Questions, comments, requests? ConnectCare.ReportingSupport@ahs.ca

Link to latest Cogito Training update and statistics, here.

Key Links
Research Readiness Resources
Connect Care Bytes Blog
Connect Care Readiness Playbook

Questions? CC.Research@ahs.ca and/or ConnectCare.ReportingSupport@ahs.ca







Aug 31
Clinical Inquiry Newsletter - August 2020

Introducing the Clinical Inquiry Newsletter! A quick way to catch up on the latest progress for Research and Analytics functionalities within Connect Care. Watch for this newsletter coming to you on a monthly basis. You can also find this information in the Clinical Inquiry Blog located on SharePoint.

RESEARCH – Wave 1 Post Launch Update - New ECG Training Video available!
 
An ECG Workflow training video has been developed to increase understanding of the relevant users, processes and system documentation. The video walks users through the steps from the time an ECG is ordered to when it is resulted, and it is now available on the Connect Care Knowledge Library. Tip: Search for "ecg" to filter the results and you'll see the link to the video.

Research Staff Course Update

The Research Staff course is delivered virtually through the AHS Zoom platform and is split into two 4-hour sessions spanning two days. Credentialed Trainers are working with users to ensure they have the required access and technical equipment prior to the scheduled training. Of note, the prerequisite course for Research Staff ILT, Ambulatory Nurse Shared is provided as an in-classroom training and must be completed before attending the Research staff course.

  • Next training offering dates:
  • Sep 2 & 3, 8am - 12pm
  • Sep 30 & Oct 1, 8am - 12pm
  • Nov 4 & 5, 2020, 8am - 12pm 
  • Dec 2 & 3, 2020, 8am - 12pm 

RESEARCH - What’s new and exciting?

Dragon Medical One (DMO) is embedded and launched from within Connect Care.  Using a mobile device, a headset or USB microphone, DMO represents the next generation of cutting-edge speech recognition technology for AHS. Speech recognition functionality will enhance the user experience within Connect Care by providing speech-to-text and navigation, along with immediate editing and sign off of notes. DMO will provide ‘once and done’ speech recognition efficiency!  Click on Dragon Medical One and Hyperspace

RESEARCH – Support Update

Your Connect Care Research Support team has expanded to better serve your help finding needs! Many of you are already accustomed to calling in or logging a research ticket or emailing your research support team for help, but research end users who are already live in system now have a Solutions Centre available to answer questions you may have about how to complete your day-to-day work in Connect Care. The Connect Care Research Support Team wants to ensure the timely resolution, proper documentation and reporting of your Connect Care related questions and concerns to minimize potential risks to the safe delivery of patient care. Whether you are presented with a challenge that requires a solution, or if you would like to inquire about new functionality, your newly expanded team is here to support your needs. For more information please click on Research Communication Memo.

Research Overview - Open Webinars
Our monthly open webinars are a great way to stay informed about research functionalities in Connect Care and upcoming readiness activities, including training.

Please join our monthly open sessions (via Skype). To request a webinar invitation, please contact: CC.research@ahs.ca

Upcoming session dates:
(third Monday, of each month)
Sep 21 12:00-1:00
Oct 19  12:00-1:00
Nov 16 12:00-1:00

The next Connect Care Research Webinar is scheduled for Monday, Sep 21, 2020 – content will be targeted to Wave 3 study teams to help them get ready for Connect Care. Future waves' users may also benefit from the information shared in this next webinar.

Materials from previous webinars are available, here under the heading 'Presentations and Videos', along with materials from other previous webinars.

The sessions generate some excellent questions which have been captured in a Q&A document

ANALYTICS –How to locate information about your Connect Care reporting content

As part of the Interim State Reporting work package, Frontline Managers are asked to compare their current reporting environment with that of Connect Care. Managers are asked to determine which of their commonly used reports will migrate to Connect Care, which will remain the same (source system will not move to Connect Care), and which will be discontinued entirely when Connect Care launches. To aid in that exercise, Managers can consult role-specific Reporting Content Guides to better understand what the Connect Care reporting environment will look like. To find your application-specific Reporting Content guide, follow these easy steps:

·       Log in to the Training Library located on Insite.

·       Filter by application

·       Filter by quick start guide (QSG)

·       Select desired Reporting Content Guide

·       Search index of Guide (pdf) for desired report, dashboard, etc.

·       Read description (if available)

The Reporting Content Guides provide role-specific information on key reporting content by Connect Care application. These guides list useful dashboards, components, reports and SlicerDicer data models and include recommendations for use.

If you are unable to locate a reporting content guide for your role or require more details on reporting content that is included, please contact: ConnectCare.ReportingSupport@ahs.ca

ANALYTICS - Wave 2 Launch Dashboards

Wave 2 Launch Dashboards are being developed for the purpose of offering operations leaders a way to monitor and track launch metrics. The Launch Dashboards are available to operations leaders, at all levels, in all areas, and Patient Care Managers (Patient Safety focus) to help understand how well the launch is going in key areas of importance and to help guide their actions in support of launch. Leaders and Managers will be able to interpret the metrics available within the Launch monitoring dashboards and investigate the underlying issues - e.g. concerns with patient flow or medication barcode scanning rates, as a result of launch workflow adoption challenges. During Wave 1, operations leaders checked these dashboards regularly and asked affected leaders and managers specific questions based on the information. 

The Launch Dashboards comprise a grouping of key dashboards containing actionable data and include the following groupings:

-          Executive Launch Dashboard (implementation metrics)

-          Patient Safety Surveillance Dashboards (organization workflow metrics)

-          Ticketing (V-Fire) and Trends Dashboards (daily access to ticket resolution performance and trends)

Orientation sessions for Leaders and Virtual Office Hour sessions for Patient Care and Unit Managers will be available late September and early October to help ensure they have access to the Launch Dashboards and know how to navigate them successfully.

REPORTING AND ANALYTICS – Training Update – links to information
Connect Care Reporting Training Available to All!

Basic Reporting User and Reporting Power User courses are now available on MyLearningLink for self-registration!  Any Connect Care user can register for Connect Care Reporting training at any time by registering on MyLearningLink (search for ‘basic reporting’). To learn more click here.

Resource Links:

·       Reporting Training Poster

·       Reporting Resources

·       Questions, comments, requests? Contact a member of the Connect Care Reporting Training team by submitting a request to ConnectCare.ReportingSupport@ahs.ca

Link to latest Cogito Training statistics, here

Key Links
Research Readiness Resources
Connect Care Bytes Blog
Connect Care Readiness Playbook
Connect Care Update Newsletter


Questions? CC.Research@ahs.ca and/or ConnectCare.ReportingSupport@ahs.ca




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About this blog
The Clinical Inquiry Blog is here to keep our Research and Analytics communities up-to-date on the status of Research and Analytics functionality in Connect Care. It includes information about key decisions, build milestones and readiness activities, as well as a means for members of these communities to reach out with questions and requests for information.​