Skip Ribbon Commands
Skip to main content
SharePoint

Clinical Inquiry Newsletter

Oct 16
Clinical Inquiry Newsletter - October 2020 edition

Introducing the Clinical Inquiry Newsletter! A quick way to catch up on the latest progress for Research and Analytics functionalities within Connect Care. Watch for this newsletter coming to you on a monthly basis. 

You can also access a PDF copy of the newsletter.

RESEARCH - Connect Care Super Users - why are they important?

Super Users are our most valuable resource at launch. They are your colleagues and know the work of your team better than anyone. Nominating a team member or volunteering for the role helps so many people, including our patients. Super Users are:

·       Competent in basic computer skills.
·       Good communicators, active listeners.
·       Respected by peers and recognized as experts.
·       Able to blend their Super User duties with their regular duties based on time and resource commitments.
·       able to solve problems and adapt to change.

Training Requirements

·       Ambulatory or Inpatient Nurse or Adult/Ped Med-Surg or Specialty (1-2 days)
·       Research Staff-General (two 4hr virtual sessions)
·       Research Super User (half-day)
My Learning Link
·       Introduction to e-Safety (7 min)
·       On Our Best Behavior (30 min)
·       Module-specific e-learning

If the Super User works in a specialty area - substitute Ambulatory or IP training for one of these courses:

·       Oncology Nurse (4 variations),
·       Emergency Nurse
·       Obstetrics
·       Continuing Care
·       Surgery

*All Research staff encouraged to self-register for Basic Reporting and Power User Reporting via MyLearningLink on Insite

Research Overview - Open Webinars
Our monthly open webinars are a great way to stay informed about research functionalities in Connect Care and upcoming readiness activities, including training. To request a webinar (via Skype) invitation, if you're not already receiving these, please contact: CC.research@ahs.ca

Upcoming session dates:
(third Monday, of each month)

Nov 16 12:00-1:00: Content TBD

Materials from previous webinars are available, here under the heading 'Presentations and Videos', along with materials from other previous webinars. The sessions generate some excellent questions which have been captured in a Q&A document.

 

Upcoming Research Staff Training Dates:

•         Nov 4 & 5, 2020, 8am-12pm
•         Dec 2 & 3, 2020, 8am-12pm
•         Jan 13 & 14, 8am-12pm
•         Feb 3 & 4, 8am-12pm

Problems? The Research Support Team is here to Help!

For Urgent issues (including login or device concerns) or IT related issues call 1-877-311-4300 (Please visit: Insite IT Service Desk & Solution Center for more information)

1.     Ask a local research super-user first; your colleagues are your best resource.
2.     *NEW* Solution Center
3.     To connect with someone immediately by telephone, call 1-877-311-4300 and follow the prompts for submitting a Connect Care IT ticket
4.     You can also submit a Connect Care IT ticket for non-urgent research-specific system issues using our online concierge form – refer to Connect Care IT ticket. Under 'Clinical Area', select 'Research'. Under 'Connect Care Department Name' enter EDM STO WMC PED CIU or EDM UAH WMC CIU, and specify your department in the 'issue description' field.

Research Patient Charts in Connect Care

All patients enrolled in research studies will be flagged as participating in research, and the clinically relevant details of the respective studies will be available to clinical care teams. These patients will be easily identified by the presence of the research icon on their storyboard therefore enhancing patient safety and supporting clinical decisions.

Individuals who previously did not have direct access to the patient chart, including university-employed research coordinators, will have access and responsibilities to keep the patient record (as it relates to research), up-to-date.

Training in all CIS research-related workflows will be research role-specific. Users requiring access to inquiry tools and workflows will be assessed and assigned a user role. Individuals who have never been included in electronic health systems will, for the first time, have a role.

ANALYTICS – AHS Data Quality Steering Committee Approved

The Data and Analytics Executive Committee (DAEC) recently approved the AHS Data Quality Steering Committee. The mandate of the steering committee is to: develop, coordinate, implement, and govern a Data Quality (DQ) Framework which promotes a data quality culture that drives an informational ecosystem, providing value in return for good quality data.

The Data Quality Steering Committee will report to DAEC.

ANALYTICS – Clinical Inquiry Clinics

The Chief Medical Information Office (CMIO) is offering weekly Clinical Inquiry Clinics via Zoom. The clinics provide clinicians with an opportunity to apply the use of Connect Care in-system reporting tools to specific scenarios. Each week, a different scenario is presented on Tuesday (1200-1300) and repeated on Thursday. Click here for access to the latest clinic and to view recordings of previous sessions.

ANALYTICS - Cogito Downtime

Scheduled Cogito system maintenance results in a downtime from 1900-2300hrs the 4th Thursday of each month.  During this time Connect Care end users may be unable to:

        Access SlicerDicer

        Request a Crystal report run (priority batch)

        View data within some dashboard components

ANALYTICS – Wave 1
Improved access to in-system reporting tools

Users assigned the Clinical View Only with Basic Reporting role now have better access to in-system reporting tools! Clinical View Only with Basic Reporting users logging into Hyperspace will jump directly into My Dashboards activity.  In addition, new buttons available on the toolbar allow quick access to Analytics Catalog, SlicerDicer and My Reports

The default dashboard for the Clinical View Only with Basic Reporting user is the Universal Connect Care Links and Information [110205].  To change the default dashboard in My Dashboards follow the steps below or read the Navigate Dashboards Quick Start Guide:

1.     From the Dashboard click the title

2.     Grab the desired default dashboard

3.     Drag and drop the desired default dashboard on the top of the list

4.     You will see a pop message confirming your default dashboard has been changed

Wave 2 Launch Dashboards – Find Data Definitions

Did you know that you can easily access the data definitions for specific metrics on a dashboard? It’s as easy as hovering the cursor over the information icon that appears beside the metric and viewing the resulting pop-up box containing information about that particular metric.

In addition a Wave 2 Executive Launch Guide is now available for your reference. The guide, which is available on Insite here, provides leaders with information on using the dashboard to monitor the implementation of Connect Care during the initial launch period. Detailed definitions for each metric on the dashboard are provided in the document.

REPORTING AND ANALYTICS – Training Information

Resource Links:

v  Communication – Reporting Training MyLearningLink

v  Reporting Training Poster

v  Reporting Resources

v  Questions, comments, requests? ConnectCare.ReportingSupport@ahs.ca

Link to latest Cogito Training update and statistics, here.

Key Links
Research Readiness Resources
Connect Care Bytes Blog
Connect Care Readiness Playbook
CC Research Readiness Checklist for Research Coordinators








Sep 17
Clinical Inquiry Newsletter - September 2020

Introducing the Clinical Inquiry Newsletter! A quick way to catch up on the latest progress for Research and Analytics functionalities within Connect Care. Watch for this newsletter coming to you on a monthly basis. You can also find this information in the Clinical Inquiry Blog located on SharePoint.

RESEARCH – Research Staff Course Update

The Research Staff course is delivered virtually through the AHS Zoom platform and is split into two 4-hour sessions spanning two days. The credentialed trainers are working with the end users to ensure they have the required access and technical equipment prior to the training dates. Of note, the prerequisite course for Research Staff ILT, is a clinical course, such as the Ambulatory Nurse Shared ILT, provided in-classroom and it must be completed before attending the Research staff course.

Next training offering dates:

·       Sep 30 & Oct 1, 8am-12pm
·       Nov 4 & 5, 2020, 8am-12pm
·       Dec 2 & 3, 2020, 8am-12pm

Wave 2 Upcoming Important Conversions Events (check your email for invitations to follow)

Conversion Dry Run
Sept 21 and 28: to complete testing of end to end workflow continuity between different clinical modules in-system by research teams and clinical support areas.
Research Conversion Webinar
Oct 5: to provide a general overview of what research conversion is, its respective activities, and the roles & responsibilities of the involved teams.
Research Conversion Dates:

·       Oct 8, 830am – 1130am
·       Oct 14, 830am – 1130am
·       Oct 14, 1230pm – 330pm

RESEARCH and ANALYTICS - Connect Care Inquiry Clinics
These clinics explore these user-submitted cases, considering the best match of problem to tool. Resources are provided, casework is shared, and participants are encouraged to adapt learnings to their particular needs. Case referrals are accepted where available Connect Care tools can be used to advantage with data already accrued (rob.hayward@ahs.ca).

Inquiry Clinics occur weekly via Zoom, are announced here a week in advance, and are repeated to accommodate participant schedules:

Tuesday noon (12:00-13:00)

Thursday noon (12:00-13:00) repeat

The first clinic is scheduled for September 15 and 17, 2020. The first case starts simple; exploring how to generate lists of patients with specified characteristics, as might serve a prescriber wondering how frequently a health condition is encountered.

RESEARCH - scanning within Connect Care – what is Enterprise Content Services (ECS)?

Complementing the provincial Clinical Information System (CIS), Enterprise Content Services (ECS) will enable users to digitize, store, manage and view clinical documents and images that reside outside the provincial CIS on paper or electronically in other systems. It will also increase clinical efficiencies by providing a seamless composite view of a patient's comprehensive health information, supporting continuity of care and promoting the concept of "One Person. One Record. One System." 

Research Overview - Open Webinars
Our monthly open webinars are a great way to stay informed about research functionalities in Connect Care and upcoming readiness activities, including training.

Please join our monthly open sessions (via Skype). To request a webinar invitation, if you're not already receiving these, please contact: CC.research@ahs.ca

Upcoming session dates:
(third Monday, of each month)
Sep 21 12:00-1:00
Oct 19  12:00-1:00
Nov 16 12:00-1:00

The Sep 21 Connect Care Research Webinar is targeted to Wave 3 study teams to help them get ready for Connect Care. Future waves users are also encouraged to attend.

Materials from previous webinars are available, here under the heading 'Presentations and Videos', along with materials from other previous webinars.

The sessions generate some excellent questions which have been captured in a Q&A document

ANALYTICS – Wave 1 Post Launch Update –Connect Care Upgrade to Epic Epic May 2020 version

On September 10, 2020 Connect Care upgraded to Epic version May 2020.  One of the features introduced in this update allows users to examine data lineage within SlicerDicer.  

If users, analysts, or administrators wonder where SlicerDicer gets its data, they can examine the filter information window's new Data Lineage section. Users can trace the data lineage from the Caboodle column SlicerDicer queries all the way back to the source Chronicles items.

The Data Lineage section shows the Caboodle columns the filter uses and the names of the packages that populate the columns. For packages that load data from Clarity, the section also shows the Clarity columns the Caboodle package loads, and the Chronicles items used to populate those Clarity columns.

Users can find filters to add to their session based on the Chronicles data lineage, such as when they want to create a report based on a specific item but aren't sure whether there's a SlicerDicer filter for that item. The user can search for the master file's INI and item number and see the filters that use that item. The user can also search for an INI without an item number to see filters based on that master file. For example, by searching for EPT 131, a user could find the Gender Identity filter, and by searching for EPT, a user could find filters that use the Patients master file.

This feature does not apply to filters based on Caboodle's legacy SlicerDicer (Sd*) tables or columns with a Post ETL change type. Continue to use the Report Repository to see data lineage information for those filters, as well as for data lineage information not included directly in SlicerDicer, such as how SlicerDicer joins from the data model's root table to the table used for a filter or for details about how option grouping is determined.

To learn more about all the new Cogito features in Epic version May 2020 view the Connect Care Upgrade slides. If you have questions any of the new Cogito features, reach out to us at ConnectCare.ReportingSupport@ahs.ca for support.

REPORTING AND ANALYTICS – Training Update – links to information
Connect Care Reporting Training Available to All!

Basic Reporting User and Reporting Power User courses are now available on MyLearningLink for self-registration.

        Increased accessibility to reporting training

        Increased reporting training availability outside of launch activities

        opportunity for user to advance, re-inforce or refresh reporting skills on their schedule

        focused training on reporting tools

        increased awareness of Connect Care reporting tools

To register search ‘basic reporting’ on MyLearningLink.

Resource Links:

v  Communication – Reporting Training MyLearningLink

v  Reporting Training Poster

v  Reporting Resources

v  Questions, comments, requests? ConnectCare.ReportingSupport@ahs.ca

Link to latest Cogito Training update and statistics, here.

Key Links
Research Readiness Resources
Connect Care Bytes Blog
Connect Care Readiness Playbook

Questions? CC.Research@ahs.ca and/or ConnectCare.ReportingSupport@ahs.ca







Aug 31
Clinical Inquiry Newsletter - August 2020

Introducing the Clinical Inquiry Newsletter! A quick way to catch up on the latest progress for Research and Analytics functionalities within Connect Care. Watch for this newsletter coming to you on a monthly basis. You can also find this information in the Clinical Inquiry Blog located on SharePoint.

RESEARCH – Wave 1 Post Launch Update - New ECG Training Video available!
 
An ECG Workflow training video has been developed to increase understanding of the relevant users, processes and system documentation. The video walks users through the steps from the time an ECG is ordered to when it is resulted, and it is now available on the Connect Care Knowledge Library. Tip: Search for "ecg" to filter the results and you'll see the link to the video.

Research Staff Course Update

The Research Staff course is delivered virtually through the AHS Zoom platform and is split into two 4-hour sessions spanning two days. Credentialed Trainers are working with users to ensure they have the required access and technical equipment prior to the scheduled training. Of note, the prerequisite course for Research Staff ILT, Ambulatory Nurse Shared is provided as an in-classroom training and must be completed before attending the Research staff course.

  • Next training offering dates:
  • Sep 2 & 3, 8am - 12pm
  • Sep 30 & Oct 1, 8am - 12pm
  • Nov 4 & 5, 2020, 8am - 12pm 
  • Dec 2 & 3, 2020, 8am - 12pm 

RESEARCH - What’s new and exciting?

Dragon Medical One (DMO) is embedded and launched from within Connect Care.  Using a mobile device, a headset or USB microphone, DMO represents the next generation of cutting-edge speech recognition technology for AHS. Speech recognition functionality will enhance the user experience within Connect Care by providing speech-to-text and navigation, along with immediate editing and sign off of notes. DMO will provide ‘once and done’ speech recognition efficiency!  Click on Dragon Medical One and Hyperspace

RESEARCH – Support Update

Your Connect Care Research Support team has expanded to better serve your help finding needs! Many of you are already accustomed to calling in or logging a research ticket or emailing your research support team for help, but research end users who are already live in system now have a Solutions Centre available to answer questions you may have about how to complete your day-to-day work in Connect Care. The Connect Care Research Support Team wants to ensure the timely resolution, proper documentation and reporting of your Connect Care related questions and concerns to minimize potential risks to the safe delivery of patient care. Whether you are presented with a challenge that requires a solution, or if you would like to inquire about new functionality, your newly expanded team is here to support your needs. For more information please click on Research Communication Memo.

Research Overview - Open Webinars
Our monthly open webinars are a great way to stay informed about research functionalities in Connect Care and upcoming readiness activities, including training.

Please join our monthly open sessions (via Skype). To request a webinar invitation, please contact: CC.research@ahs.ca

Upcoming session dates:
(third Monday, of each month)
Sep 21 12:00-1:00
Oct 19  12:00-1:00
Nov 16 12:00-1:00

The next Connect Care Research Webinar is scheduled for Monday, Sep 21, 2020 – content will be targeted to Wave 3 study teams to help them get ready for Connect Care. Future waves' users may also benefit from the information shared in this next webinar.

Materials from previous webinars are available, here under the heading 'Presentations and Videos', along with materials from other previous webinars.

The sessions generate some excellent questions which have been captured in a Q&A document

ANALYTICS –How to locate information about your Connect Care reporting content

As part of the Interim State Reporting work package, Frontline Managers are asked to compare their current reporting environment with that of Connect Care. Managers are asked to determine which of their commonly used reports will migrate to Connect Care, which will remain the same (source system will not move to Connect Care), and which will be discontinued entirely when Connect Care launches. To aid in that exercise, Managers can consult role-specific Reporting Content Guides to better understand what the Connect Care reporting environment will look like. To find your application-specific Reporting Content guide, follow these easy steps:

·       Log in to the Training Library located on Insite.

·       Filter by application

·       Filter by quick start guide (QSG)

·       Select desired Reporting Content Guide

·       Search index of Guide (pdf) for desired report, dashboard, etc.

·       Read description (if available)

The Reporting Content Guides provide role-specific information on key reporting content by Connect Care application. These guides list useful dashboards, components, reports and SlicerDicer data models and include recommendations for use.

If you are unable to locate a reporting content guide for your role or require more details on reporting content that is included, please contact: ConnectCare.ReportingSupport@ahs.ca

ANALYTICS - Wave 2 Launch Dashboards

Wave 2 Launch Dashboards are being developed for the purpose of offering operations leaders a way to monitor and track launch metrics. The Launch Dashboards are available to operations leaders, at all levels, in all areas, and Patient Care Managers (Patient Safety focus) to help understand how well the launch is going in key areas of importance and to help guide their actions in support of launch. Leaders and Managers will be able to interpret the metrics available within the Launch monitoring dashboards and investigate the underlying issues - e.g. concerns with patient flow or medication barcode scanning rates, as a result of launch workflow adoption challenges. During Wave 1, operations leaders checked these dashboards regularly and asked affected leaders and managers specific questions based on the information. 

The Launch Dashboards comprise a grouping of key dashboards containing actionable data and include the following groupings:

-          Executive Launch Dashboard (implementation metrics)

-          Patient Safety Surveillance Dashboards (organization workflow metrics)

-          Ticketing (V-Fire) and Trends Dashboards (daily access to ticket resolution performance and trends)

Orientation sessions for Leaders and Virtual Office Hour sessions for Patient Care and Unit Managers will be available late September and early October to help ensure they have access to the Launch Dashboards and know how to navigate them successfully.

REPORTING AND ANALYTICS – Training Update – links to information
Connect Care Reporting Training Available to All!

Basic Reporting User and Reporting Power User courses are now available on MyLearningLink for self-registration!  Any Connect Care user can register for Connect Care Reporting training at any time by registering on MyLearningLink (search for ‘basic reporting’). To learn more click here.

Resource Links:

·       Reporting Training Poster

·       Reporting Resources

·       Questions, comments, requests? Contact a member of the Connect Care Reporting Training team by submitting a request to ConnectCare.ReportingSupport@ahs.ca

Link to latest Cogito Training statistics, here

Key Links
Research Readiness Resources
Connect Care Bytes Blog
Connect Care Readiness Playbook
Connect Care Update Newsletter


Questions? CC.Research@ahs.ca and/or ConnectCare.ReportingSupport@ahs.ca




Jul 22
Clinical Inquiry Newsletter - July 2020 edition

Introducing the Clinical Inquiry Newsletter! A quick way to catch up on the latest progress for Research and Analytics functionalities within Connect Care. Watch for this newsletter coming to you on a monthly basis. You can also find this information in the Clinical Inquiry Blog located on SharePoint.​

RESEARCH – Wave 1 Post-Launch Update

Work is going on continually behind the scenes to make improvements to Connect Care. Here are a few recent changes:

New COVID Group on the Safe Discharge Checklist

A new group has been added to the Safe Discharge Checklist Flowsheet to ensure all necessary tasks are completed before safely discharging a patient with COVID-19.

Reconciliation Navigator

A new navigator is available to assist with post-downtime documentation reconciliation in Connect Care. The navigator is found under the 'More' activity and allows users to document relevant changes occurring during a downtime.

Health Information Management

Review the Media Manager How-to Guide for detailed step-by-step guidance when scanning and uploading documents. Visit the HIM Service Portal to request services and support for Health Information Management.

SlicerDicer in-system reporting tool in Connect Care

Click on this link for more information: NEW: Connect Care Clinical Inquiry Supports - SlicerDicer Use Cases

New ECG Quick Start Guides on the ED Nurse Learning Home Dashboard These review the workflows for the Phillips, GE MACVU360 and GE5500 models of ECG machines.

Research Overview - Open Webinars
Our monthly open webinars are a great way to stay informed about research functionalities in Connect Care and upcoming readiness activities, including training.

Please join our monthly open sessions (via Skype). To request a webinar invitation, please contact: CC.research@ahs.ca

Upcoming session dates:
(third Monday, of each month)
Aug 17 12:00-1:00
Sep 21 12:00-1:00

The next Connect Care Research Webinar is scheduled for Monday, Aug 17, 2020 – topic, yet to be determined.

Materials from the July 20 webinar on in-system reporting tools are available, here under the heading 'Presentations and Videos', along with materials from other previous webinars.

The sessions generate some excellent questions which have been captured in a Q&A document.

Research Staff – Virtual Training

The new virtual Research Staff course (offered in two, four-hour sessions via Zoom) is being offered on August 11-12. There are still spots available!

RESEARCH – Readiness Update

Connect Care Research Role Selection Tool

The Health Systems Access team recently developed a new self-serve tool to assist study teams in selecting the correct Connect Care 'role' for their access needs. The Connect Care Research Role Selection Tool should be completed by each research team member. Role assignment directly affects the type of training required and type of access provisioned to study team members.

Research Assumptions for Launch

The Connect Care Research - Assumptions for Launch document outlines four basic assumptions that relate to the integration of research and inquiry as part of the clinical information system (CIS) workflows such that: 

  1. All patients enrolled in clinical research studies [that meet the study inclusion scope] will be flagged with the details of the respective studies that may impact clinical decisions made by their care team(s).
  2. The clinical care team and everyone working with the patient record will be able to see and understand the patient is participating in a research study. The system users will also be able to report on this information.
  3. Individuals who previously did not have direct access to the patient chart, including university-employed research coordinators, will have access and responsibilities to keep the patient record (as it relates to research), up-to-date.
  4. Training in all CIS research-related workflows will be research role-specific. Users requiring access to inquiry tools and workflows will be assessed and assigned a user role and there will be opportunities to identify individuals who may require training but have not been previously identified through existing methods.

ANALYTICS – Wave 1 Post Launch Update –Connect Care Upgrade to Epic 2020 version

On August 7th, the Connect Care training environment will be upgraded to the Epic May 2020 version.

End Users will begin training on this version in advance of the upgrade to the production environment on September 10th.

Notable new features and updated functionality include:

  • Create new views of dashboards when the original does not meet your needs
  • Detailed graphs added for metric data on dashboards
  • Revamped SlicerDicer tutorial and several SlicerDicer enhancements
  • Report templates, dashboard views, and SlicerDicer models are being added to the Analytics Catalog

Epic Experts Group Meeting (XGM)
Is an annual event – usually held at Epic but this year held as a virtual event due to the pandemic. Each year, Epic customers are invited to submit ideas for system development, improvement and optimization. During XGM, Epic customers can view and 'like' ideas at https://ideas.epic.com and comment on potential solutions. Their comments are visible to the entire Epic user web community. The annual event includes a series of module-specific focus groups to: review recent and upcoming development projects and discuss suggestions.

Organizations are invited to vote on ideas during XGM. This year, voting is open from July 1-31. Organizational voting influences the direction vendor resources will be applied to realize new and optimized functionality in Nova notes - as part of annual special updates & upgrades to the system. Our Connect Care Cogito team convened a small group of stakeholders from: Clinical Operations, CMIO, Wave 1 and Research Operations and IT, to review and shortlist to the top 5 ideas (Cogito is allotted 5 votes). A group member was assigned to cast the 5 votes on the group's behalf. Votes have been submitted for the following 5 ideas:

  1. Option to export scorecard to Excel (Radar) - self-explanatory.
  2. Add build team search filter to Analytics Catalogue
    Add a Build Team selector to the amazon-like filtering in the Analytics Catalog, similar to what we do for tags.
  3. Export from Radar metric drill down
    Radar metric drill down reporting doesn't allow exporting (or printing or copying). The reports can produce large amounts of data. Exporting to Excel will make it much easier to work with the information.
  4. Give End Users the power of dynamic reporting
    Since most of Epic is built on a hierarchical structure, it would be beneficial to keep the more general 'My Reporting Settings' in the end user's EMP, but to provide the ability for end users to choose general settings to apply to as many reports as possible. This cuts down significantly on the need to create individual reports for different locations. End Users would create fewer private reports, making the library more consistent for all end users.
  5. Add review (ribbon) indication on display of dashboard or component
    Add "something" on the dashboard or component to signify review and validation, such as a ribbon, similar to the Analytics Catalog, next to the name or the information (i) icon. The Reviewed and Approved indicator/ribbon could also display in the Report Library/My Reports next to the report name making this validation more visible to end users.

RESEARCH and XGM

Connect Care Research also convened a group of stakeholders to shortlist and vote on the top 10 ideas (Research has 10 votes). The top two ideas voted on were:

1.     Allow linking of orders to Research studies after signing

Physicians may forget to link orders to Research before signing. Linking cannot be done after the fact. Suggested solutions: allow users to link orders to research studies after orders are signed. Research Coordinators would be able to make corrections when providers forget to make the link.

2.     Show enrollment status definitions to users

Documentation of enrollment statuses is inconsistent. Suggested solution: develop an 'at a glance' method for users to review enrollment status definitions while they are associating patients to an enrollment status.

REPORTING AND ANALYTICS – Training Update – links to information
Frontline staff now have improved access to Reporting Support!
Frontline staff, managers and senior leaders can now access Connect Care reporting support through the ConnectCare.ReportingSupport@ahs.ca email address.  Examples of types requests or questions that can be submitted to ConnectCare.ReportingSupport@ahs.ca include:

  • In-system reporting troubleshooting assistance
  • Request for 1:1 support
  • Request for group education sessions
  • Questions concerning training and access
  • Questions concerning in-system reporting tool navigation and functionality


Reporting and Analytics Training Statistics

Reporting Training Now Available on MyLearningLink

Reporting and Analytics Resources


The new and improved Connect Care Roles & Training Courses Catalogue has been uploaded to Insite.

As of July, the Catalogue will be published as a spreadsheet vs. PDF to increase usability for users. For users that had the old PDF version hyperlink saved, that link will open a PDF document directing them to this new XLS version.

Of note:

  • The spreadsheet has tabs along the bottom, and each Roles + Training section has an INTRO tab.   The Rural and Super User INTRO tabs will have additional information added to them in the coming weeks.  
  • Brief descriptions of changes from the last three months are added to columns, to improve communications about the frequent changes to roles.
  • We will aim to publish a new version of the Catalogue to Insite at least 2x's per month. 
  • The Training Team's source of truth for roles and training will continue to be the Training Tracker SharePoint site.

Training Page:  https://insite.albertahealthservices.ca/cis/Page22134.aspx

Direct Catalogue Link: https://insite.albertahealthservices.ca/main/assets/cis/tms-cis-training-catalogue.xlsx

Key Links
Research Readiness Resources
Connect Care Bytes Blog
Connect Care Readiness Playbook

Jun 17
Connect Care Clinical Inquiry Newsletter - June 2020

Introducing the Clinical Inquiry Newsletter! A quick way to catch up on the latest progress for Research and Analytics functionalities within Connect Care. Watch for this newsletter coming to you on a monthly basis. You can also find this information in the Clinical Inquiry Blog located on SharePoint.

New Wave Timelines Announced!
Wave 2: Edmonton Suburban sites – Launch - October 24, 2020

Wave 3: Calgary Rural sites, former Peace Country sites – Launch - February 27, 2021

Wave 4: Alberta Children's Hospital, Peter Lougheed Centre, Royal Alexandra Hospital, Lois Hole Hospital for Women, Glenrose Rehabilitation Hospital – Launch - June 5, 2021

For detailed information, refer to the updated: Connect Care Implementation Timeline

RESEARCH – Wave 1 Post-Launch Update

Work continues to take place to release new in-system functionalities and enhance current workflows for our Wave 1 Research End Users.

COVID-19 Symptoms Flowsheet

A COVID-19 symptom checklist is now available to Research Coordinators working in an Inpatient context to support screening for symptoms during patient visits. The new checklist has been added to the IP Research Coordinator class profile as an available report in the Summary menu. A new COVID-19 Flowsheet will also be available as a default flowsheet in the 'view flowsheet' menu. These changes will be available in all departments.

Please refer to instructions in the Connect Care Research Wave 1 Update from May 11

CIUs - Lab Preference List

Until recently, the CIUs were seeing duplicate Preference Lists in the system. The Connect Care Research Support team collaborated with the other application teams to streamline the preference lists. As of early June,   2020 CIU staff should no longer see duplicate lists.

To access more Research Readiness resources visit our webpage!

Research Overview - Open Webinars
Our monthly open webinars are a great way to stay informed about research functionalities in Connect Care and upcoming readiness activities, including training.

Please join our monthly open sessions (via Skype). To request a webinar invitation, please contact: CC.research@ahs.ca

Upcoming session dates:
(third Monday, of each month)
July 20 12:00-1:00
Aug 17 12:00-1:00
Sep 21 12:00-1:00

The next Connect Care Research Webinar is scheduled for Monday, July 20, 2020 – it will focus on the use of in-system reporting tools for research purposes.

You can find links to previously recorded webinars, here under the heading 'Presentations and Videos'.

The sessions generate some excellent questions which have been captured in a Q&A document.

RESEARCH – Training Update

Research Staff ILT training will be provided virtually through the AHS Zoom platform and is split into two 4-hour sessions spanning two days. Users must confirm that they have the required technical access requirements for the course. Our credentialed trainers are working with Research end users to confirm the appropriate access is in place before the respective training dates. Of note, the prerequisite course for Research Staff ILT, Ambulatory Nurse Shared will continue to be provided as an in-classroom training.

 

Next dates: Research Staff ILT – Virtual Training: July 8 - 9, 2020, 8am – 12pm (spots available) Research Staff ILT ; Virtual Training: August 11 - 12, 2020, 8am – 12pm (spots available)

ANALYTICS – Wave 1 Post Launch Update - New way to get support for your reporting questions!

End Users can ask for support regarding their reporting questions using a new email address: ConnectCare.ReportingSupport@ahs.ca

Epic XGM Sessions

Are you interested in seeing Epic's plans for future Reporting and Analytics developments? If so, you can log in to the Epic UserWeb and review recorded sessions here.

ANALYTICS – Training Update -The Reporting Training team is very excited to announce updates and improvements to Reporting Training and Roles!

  1. Reporting training is now available to all Connect Care users through self-registration on MyLearningLink!
  2. Basic Reporting User and Reporting Power User Sub Roles have been removed.  Historically, the reporting sub roles provided access to reporting training; now that reporting training is available on MyLearningLink, users are no longer required to go through IAM to access reporting training.
  3. Basic Reporting User course is now a hard pre-requisite for Reporting Power User course.  Users will no longer be able schedule reporting training out of sequence.  A user can register for Reporting Power User once they have completed Basic Reporting User course.

4. Reporting Power User "thrive" for frontline managers! Reporting Power User course has been removed as an access requirement for frontline managers; however, managers are encouraged to take Reporting Power User post launch (2-6 weeks) by self-registering for the course in MyLearningLink.

Benefits of Reporting Power User as "thrive" include:

  • allows focused training on reporting tools
  • reinforces Basic Reporting training received prior to launch
  • allows time for increased system familiarity
  • improves awareness of reporting tools in Connect Care
  • encourages and promotes a culture of clinical inquiry
  • provides access to on-going reporting training beyond implementation

     

    Click here for a Reporting Training Information Poster

 

As always, Reporting Quick Start Guides (Reporting Resources component on Learning Home Dashboards) are available for quick reference:

Using Reports in Connect Care

Navigate Dashboards

Modify Reports in Connect Care

Self-Service Reporting with SlicerDicer

Share Reports with Other Users

Key Links

Connect Care Readiness Playbook
Research Readiness resources

Connect Care Bytes Blog

May 19
Clinical Inquiry Newsletter - May 2020

Introducing the Clinical Inquiry Newsletter! A quick way to catch up on the latest progress for Research and Analytics functionalities within Connect Care. Watch for this newsletter coming to you on a monthly basis. You can also find this information in the Clinical Inquiry Blog located on SharePoint.

RESEARCH – Wave 1 Post-Launch Update

Future Connect Care wave launches may be postponed; however, a lot of work continues to take place to release new in-system functionalities and enhance current workflows for our Wave 1 Research End Users.

 

Research Coordinators now able to document on the MAR – New!

Until recently, research coordinators were unable to document medication administration in the MAR. This resulted in incomplete documentation of med administration for research study participants.

This access issue has been resolved and now study are expected to document the administration of any study-related medication given in AHS care settings, in the MAR. The user who administered or witnessed the administration (when patients administer it themselves) must be the one documenting it in the system.

Please note that research end-users will not be able to go back to previously held research encounters to document on the MAR. Please refer to instructions in the Connect Care Research Wave 1 Update from May 11 to familiarize yourself and your team members on how to perform MAR documentation.

To access more Research Readiness resources visit our webpage!

Research Overview - Open Webinars
Our monthly open webinars are a great way to stay informed about research functionalities in Connect Care and upcoming readiness activities, including training. Please join our monthly open sessions (via Skype).

To request a webinar invitation, please contact: CC.research@ahs.ca

Upcoming session dates:
(third Monday, of each month)
June 15 12:00-1:00
July 20 12:00-1:00

The next Connect Care Research Webinar is scheduled for Tuesday, June 15, 2020 – stay tuned for information about the topic of focus at this upcoming session.

Our May 19th, 2020 webinar featured an overview of 'Connect Care Research Functionality Updates'. You can find links to previously recorded webinars, here under the heading 'Presentations and Videos'.

More to be scheduled in the near future!

The sessions generate some excellent questions which have been captured in a Q&A document.

RESEARCH – Training Update

Our training team has been working hard behind the scene to update the Research staff course to better meet End User needs. The updated course includes:

  • More information for Inpatient workflows (using patient lists, ordering)
  • More detailed training for ordering (placing orders, associating orders and acting on orders)

The Research Staff course goes virtual! In order to meet the needs of our research learners in the current environment (i.e. – Pandemic restrictions), our training team developed and piloted a virtual offering of the Research Staff course on May 13. Trainer and participant feedback from this event indicated that the course was well-received, but was a long day. As a result, plans are in the works to offer the course in two, 4-hour sessions, starting in June. This was a significant undertaking accomplished in a short space of time. Kudos to our fearless Credentialed Trainers!

ANALYTICS – Wave 1 Post Launch Update

Improved System Access for Analysts!
To create greater flexibility in system access for AHS Analysts, Clarity/Caboodle Analyst Hyperspace Roles now include access to:

  • Reporting Workbench (end user)
  • Radar Dashboards (end user)
  • SlicerDicer (end user)
  • Wide reporting content (AHS Data Analyst Master report group)

This change means that Clarity/Caboodle Analysts no longer need to complete two different training pathways (Quality/Analyst and Clarity/Caboodle Analyst) in order to get access to Hyperspace and will not have to toggle between these two roles when in Hyperspace.

ANALYTICS – Training Update

Reporting Power User Course goes virtual!

As of May 14, our Reporting Power User course is offered in a virtual format. The benefits of virtual training include:

  • Promotes the use of reporting tools through better accessibility
  • Better availability for end users and more efficient delivery for trainers
  • Requires fewer trainers and trainer availability not location dependent

 

Questions? CC.Research@ahs.ca and/or AHS.CogitoFeedback@albertahealthservices.ca

 

 

Mar 25
Clinical Inquiry Newsletter - March 2020 edition

Introducing the Clinical Inquiry Newsletter! A quick way to catch up on the latest progress for Research and Analytics functionalities within Connect Care. Watch for this newsletter coming to you on a monthly basis. You can also find this information in the Clinical Inquiry Blog located on SharePoint.

Wave 2/3 Launch Delay

Connect Care Wave 2/3 Launch has been delayed due to the COVID-19 pandemic. The impact to training is as follows

  • Wave 2/3 learners should not attend training sessions unless needed to support Wave 1 sites that are currently using Connect Care
  • In class support and MyLearningLink courses for all Wave 2/3 staff in Calgary, Edmonton and surrounding areas, have been cancelled.

Please check our Connect Care pages on Insite for more information and for updates

RESEARCH and the COVID-19 response: Clinical Research Study Initiation and Conduct Guidance

Approved on March 18th, 2020, AHS has released guidance for researchers conducting and/or initiating research studies within AHS during the COVID-19 response. You can find the most up-to-date information during this rapidly evolving time at https://extranet.ahsnet.ca/teams/AHSRA/SitePages/Home.aspx. You can also find a COVID-19 related FAQ, specific for the Cross Cancer Institute, at this same link.

Key Points (version March 18, 2020)

Ongoing studies may continue; however, only new clinical studies identified as essential will be considered for initiation at this time.

No one who has cold or flu-like symptoms such as cough, runny nose or sore throat, loose stool or rash, may enter AHS facilities for research purposes.      

In the released guidance, it is stated:

Do not initiate any new non-essential clinical studies at this time. Clinician-researchers will exercise clinical judgment to determine if a study is essential. Essential studies would typically have significant beneficial impact on patient health outcomes. 

  • We understand it can be challenging to decide if a study is "essential". The University of Pittsburgh and other institutions have released tools and guidance to help researchers make their own call on what is considered 'essential' research at this time.  It is important to note that the inclusion of recommendations from other institutions are included for educational purposes only and do not reflect guidance provided and adopted by Alberta Health Services.    

 

You can find the most recent updates from AHS on the COVID-19 response on the Insite homepage and through updates sent to your AHS inbox.                             

ANALYTICS – COVID-19 Reporting in Connect Care

Under the direction of the COVID Analytics and Reporting Coordination (ARC) chaired by Hussain Usman, Executive Director Public Health Surveillance and Stafford Dean, Chief Data and Analytics Officer, a provincial working group is reviewing Connect Care reporting needs in response to COVID-19. 

Members of the provincial review team are assessing operational requirements and working to develop in-system Reporting Workbench reports and Radar Dashboards to support the delivery of care in response of COVID-19.  The team is re-convening March 25th to review and approve developed Connect Care COVID-19 reporting content.

RESEARCH – Wave 1 Post-Launch Update

The Connect Care Research Post Launch Visit #2 sessions are being postponed, for the time being. Thank-you to all those who signed up for these sessions. We appreciate your willingness to provide input and working with us to resolve issues and identify the potential for system improvements.

Access to Status Board Reports – New!

As of Feb. 27, two new reports are available to study teams (with the requisite approvals), containing information from the Emergency and OR status/track boards. The Emergency and Operating Room track boards are tools that can be used to find patients in those departments who may be potential candidates for research studies. A tip sheet is now available on the research Learning Home Dashboard to help research staff understand the new reports along with the 'ED – find patients' guide to learn more about using the ED track board and ED map.

 

Research Overview - Open Webinars
Our monthly open webinars are a great way to stay informed about research functionalities in Connect Care and upcoming readiness activities, including training. Please join our monthly open sessions (via Skype).

To request a webinar invitation, please contact: CC.research@ahs.ca

Upcoming session dates:
(third Monday, of each month)
Apr.20 12:00-1:00
May 19 12:00-1:00

Our March webinar featured Readiness information for Connect Care Research.

You can find links to previously recorded webinars, here under the heading 'Presentations and Recordings'.

More to be scheduled in the near future!

The sessions generate some excellent questions which have been captured in a Q&A document.

Announcements

Congratulations to Stafford Dean on his new titleChief Data and Analytics Officer for AHS.

Congratulations and welcome  to our new Senior Trainers:  for Business Intelligence – Meganne Sholdice and for Research – Mewhish Rao!

To access Research Readiness resources visit our webpage!

 

ANALYTICS – Wave 1 Post Launch Update

The Cogito (suite of reporting tools) was recently upgraded to the Epic-November 2019 version. The upgrade comes with several enhancements, including:

  • Drag and drop dashboard components
  • Update Slicer/Dicer session data directly from your dashboard
  • Change the date range of all trending data on a dashboard
  • Browse Analytics Catalogue in a list view (see more information at once) and customize the layout
  • View benchmarks within your own organization
  • Dashboard component details 'bubble'
  • Rows without data are hidden
  • Print dashboards in landscape format
  • Availability of horizontal stacked bar graphs in SlicerDicer
  • Month End (ME) and Month Beginning (MB) shortcuts in SlicerDicer

Review the Cogito Upgrade Version November 2019 presentation for more information.

Basic Reporting User Training – now virtual!
As of February 1, our Basic Reporting User course is now offered in a virtual format. This applies to all scheduled courses for Wave 1 staff. The new course is  4.25 hrs in length.

Feb 18
Clinical Inquiry Newsletter - February 2020 edition

Introducing the Clinical Inquiry Newsletter! A quick way to catch up on the latest progress for Research and Analytics functions within the Connect Care initiative. Watch for this newsletter coming to you on a monthly basis. You can also find this information in the Clinical Inquiry Blog located on SharePoint.

RESEARCH – Wave 1 Post-Launch Update

The Connect Care Research Support Team continues to work with research teams at Wave 1 launch sites to resolve issues and communicate updates. A Connect Care Research Updates newsletter goes out, periodically, to Wave 1 Research teams and is available on the Health Systems Access website on an ongoing basis.

 

Wave 2/3 Research Readiness

Our Health Systems Access (HSA) team is now working with Wave 2/3 Study Teams to complete online study intake forms to gather study information and for assigning study team members' roles in Connect Care and registering them for their required training. With this wave, sites in both Edmonton (Sturgeon, Strathcona) and Calgary (Sheldon Chumir, South Community Health Centre) Urban as well as Calgary Rural (Banff, Claresholm) sites will launch the Research functionality.

Readiness activities in flight for Wave 2/3 studies include:

  • Request sent to study teams to submit their study information to Health Systems Access via this link.
  • HSA review of study information to determine whether studies require read/write or read-only access to Connect Care
  • Confirming Research staff training dates/locations

To access more Research Readiness resources visit our webpage!

Research Overview - Open Webinars
Our monthly open webinars are a great way to stay informed about research functionalities in Connect Care and upcoming readiness activities, such as training. Please join our monthly open sessions (via Skype).

To request a webinar invitation, please contact: CC.research@ahs.ca

Upcoming session dates:
(third Monday, of each month)
Feb 18 12:00-1;00
Mar.16 12:00-1:00
Apr.20 12:00-1:00
May 19 12:00-1:00

Our February webinar features an overview of Reporting tools in Connect Care.

You can find links to previously recorded webinars, here under the heading 'Presentations and Recordings'.

More to be scheduled in the near future!

ANALYTICS – Wave 1 Post Launch Update

Connect Care Reporting and Analytics team members are working with Area Councils and Site Operations leaders to validate dashboards, reports and measures. This work involves two streams: 1) formal process to 'certify' priority dashboards and reports involving the Area Councils; 2) informal process conducted in collaboration with Wave 1 Operations Site Leadership to review and validate key dashboards and measures. Reports and Dashboards that have been formally certified in Connect Care will bear the Epic 'certification icon'.

The first round of operational validation is now in progress to review 3-5 key dashboards in each of the following areas: Operating Room, Emergency Dept., Launch monitoring, Capacity Management and Patient Safety Surveillance. The next round of reviews begins in March and includes dashboards for: Activity and Workload costing, Addictions Mental Health, Ambulatory, Critical Care, Wait Lists and Bed Planning.

Wave 2/3 Analytics Readiness

In-system training will commence in March. There are two reporting sub-roles available to be assigned in addition to other in-system roles.

Anyone with access to Connect Care has access to reporting tools. The Basic and Reporting Power User roles do not provide additional access; rather, the training helps familiarize learners with the suite of reporting tools  they can access and how to use these tools to find and customize reporting information (in the form of reports and dashboards) to meet their needs.

An End User's role(s) in the system dictates what reports they will be able to see when they log-in. For most roles, this means they will see operational reports in their immediate work areas. Those in Analytic roles (where reporting and analytics are their main area of responsibility) will have access to a broader range of in-system data which may include a program area or several program areas, depending on the Analytic-oriented role they have been assigned. Some Analysts may only require access to data repositories – these Analysts have a different training pathway. Information about gaining access to Connect Care data repositories is available on the AHS Analytics Insite pages.

ANALYTICS – Wave 1 Lessons Learned

Pre-Launch

Ensure operations leaders have completed Basic Reporting training and have been assigned the 'Launch Access Role' in the Identity and Access Management (IAM) system.

Ensure all Command Structure Leads and teams using the Launch dashboards have been assigned the Launch Access Role, completed the requisite training and attend an orientation session.

During Launch

  • First two weeks: plan multiple, just-in-time training sessions for Quality, Safety, and Analytics Teams on Patient Safety and Launch Dashboards.
  • Senior Leaders (North and South Zone Dyads; ELT) are looking at data by Day 4
  • Second two weeks: Operations Leadership to start planning their approach to validating dashboards/measures and transitioning ownership from project to operations. This approach should consider:
    • Prioritizing key operational reports to be validated for use
    • Ongoing operations capacity and competency development in reporting space
    • Data Quality Framework implementation.
    • Alignment between operations and quality/safety teams around dashboards and report "actioning". Document who is responsible and accountable.

Post-Launch

Update Clinical Improvement Support Committee (CISC) membership to include operations representation from newly launched sites.

Research - where to direct your questions

Starting this month, Wave 1 research teams should submit their system and training-related questions to this site: https://insite.albertahealthservices.ca/cis/Page23730.aspx rather than the CC.Research inbox, as has been the process, to date.

From this point forward, the CC.Research@ahs.ca inbox will be used, specifically, to support launch activities for Launches 2-9.

For urgent issues (including log-in issues) or technology related issues with patient impacts, call 1-877-311-4300. If a Patient Safety Event has occurred (hazard up to harm), it is recommended that you submit an RLS (include your service desk ticket number in your RLS report).

I Can't Log-In, My Password Doesn't Work, or I'm Having an Issue with a Device. In line with security policies established by Alberta Health Services, password resets can only be completed over the phone. You may also contact the service desk if you are experiencing issues with your computer, printer, other non-medical devices, or you are a clinician who requires Solution Centre support. Call the IT Service Desk & Solution Centre immediately at 1-877-311-4300

For non-urgent research-specific system issues, submit a Connect Care IT ticket (https://insite.albertahealthservices.ca/Main/cc/SitePages/ConnectCareHelp.aspx). Under 'Clinical Area', select 'Research'. Under 'Connect Care Department Name' enter EDM STO WMC PED CIU or EDM UAH WMC CIU. We are in the process of populating all department names here. Things were you might want to submit a ticket include;

  • A functionality or report in the Connect Care research module is not working as expected

•     A workflow that you are trying to perform in-system support of research is interrupted, delayed or does not transmit

  • You are requesting access, functions or reports that are not currently available to the research coordinator role, etc….
  • There is an issue related to how information is tracked, entered, transmitted or reported in a research visit

For assistance with study and study team member approvals and or study set-up in Connect Care. Please submit the appropriate form on the Health System Access (HSA) website (https://extranet.ahsnet.ca/teams/AHSRA/ITAccess/SitePages/CC%20Research%20Resources.aspx) for Connect Care requests related to:

• Adding your study to Connect Care

• Updating Connect Care study records (add/remove research staff, notification preferences, study description, etc.)

• Requesting Connect Care training

 For status updates on submitted requests to HSA, contact research.administration@ahs.ca.

If your workflow or service-related issue relates to performing research care workflows in combination with pharmacy, lab or diagnostic imaging, please directly email or call your service area contact. These service areas are best able to speak to resolution of issues.

For questions related to research conversion, or site readiness for Connect Care Wave-specific launch, or if your question does not meet any of the criteria above, and you are unable to find a local super user, we will answer your email through the cc.research@ahs.ca

RESEARCH – Wave 1 Lessons Learned

 

  1. Need to identify a coordinated approach to physician principal investigator onboarding with Medical Affairs and Health System Access.
    • Develop e-learning to orient Principle Investigators to Research functionality in Connect Care
  2. Enhanced understanding and subsequent support from AHS Senior Operations Leaders to frontline care providers, that Research is a component of the patient's orders, care plan, and patient record, and as such, associated roles, responsibilities, and practices are associated with the care teams.
    • Schedule dry runs prior to launch for Research teams to practice integrated workflows
    • Plan for inclusion of Research information in formal Readiness events.
  3. Increased support for Research end users during launch, immediately post-launch, and in the stabilization period.
    • Include Research representation in Command Structure
    • Provide Super User support from other clinical areas' study teams
    • Add information to Research staff training: on research kits (Lab), medication orders.
    • Develop formal process for Research Operations to escalate issues to Connect Care Clinical Operations

Analytics – Wave 2/3 Training Update

As of February 1, 2020 Basic Reporting User has moved to virtual delivery. Learners attend at their own desks using Skype and interact by using Poll questions, Whiteboards, and Hot Seat Driver (an activity where the learner has control over the presenter's screen and is walked through steps to demonstrate functionality). Virtual delivery requires both an instructor and producer role. Central Zone Credentialed Trainers will be trained in virtual delivery and will support delivery of Basic Reporting provincially from March-May.

On January 31 - 2020, the training environments were upgraded to November 2019 version of Epic. Production is schedule for upgrade on March 12, 2020.  Key updates include:

    • Users can update their dashboard on the fly by dragging and dropping components.
    • Analytics catalog now allows list view
    • Dashboard parameters can now update data that appears in SlicerDicer sessions
    • Dashboards can now show benchmarks within your own organization

Quick Start Guides live in the Production environment and will be updated when PRD goes live with v. November 2019 on March 12, 2020. Credentialed Trainers for Rural Calgary and Central Zone are trained across many tracks. Twenty-five Credentialed Trainers are training Cogito curriculum. CTs have successfully passed their Cogito panel with the remaining 20 scheduled to panel over the next 3 weeks.

Wave 2 Cogito end-user classes start in March. Currently 65 Cogito training classes are scheduled for all waves from now until May.

 

Key Links

Connect Care Two-minute Update

 

Connect Care Readiness Playbook

 

Questions? CC.Research@ahs.ca and/or AHS.CogitoFeedback@albertahealthservices.ca

Jul 30
Clinical Inquiry Newsletter - Summer edition

Introducing the Clinical Inquiry Newsletter! A quick way to catch up on the latest progress for Research and Analytics functions within the Connect Care initiative. Watch for this newsletter coming to you on a monthly basis. You can also find this information in the Clinical Inquiry Blog located on SharePoint.

RESEARCH – Welcome Our Credentialed Trainers!

Nicole Tjepkema and Tamara Murray received their credentials and are working hard this month to train all of our Research Super Users. Credentialing is no small feat, but they both made it look easy. They will teach all of the Research staff courses through to the end of October, so if your studies are launching with Wave 1, you will get a chance to meet one of them in the next few months.

 

Research Readiness – e-Learning Prerequisites for End User Training

Thank-you to all those who responded to the (Wave 1) training survey with your preferred course dates! The next step is for you to receive an email confirmation from MyLearningLink (AHS learning management system) with your course dates/locations/times. Along with this email you'll receive instructions to sign in to MyLearningLink, review your courses and complete the e-learning prerequisites for each of the courses. If you're signing in to MLL for the first time, you may want to consult the Connect Care Research Guide to MyLearningLink document for step-by-step instructions on how to locate your courses and the e-learning requirements on MLL.

To access more Research Readiness resources visit our webpage!

Research Overview - Open Webinars
Our monthly open webinars are a great way to stay informed about research functionalities in Connect Care and upcoming readiness activities, including training. Please join our monthly open sessions (via Skype).

To request a webinar invitation, please contact: CC.research@ahs.ca

Upcoming session dates:
(third Monday, of each month)
Aug 19  12:00-1:00
Sep.16  12:00-1:00
Oct. 21  12:00-1:00

More to be scheduled in the near future!

To date, there has been more than 1000 participants in these sessions. The sessions generate some excellent questions which have been captured in a Q&A document.

 

RESEARCH - Readiness: Conversion Update

Plans for converting studies, patients, medications and appointments to Connect Care are well underway. Health System Access (formerly Provincial Research Administration) is preparing to load and activate all eligible studies. They will complete this activity in September. Our Connect Care Research Team would like to thank our Wave 1 study teams for their cooperation and patience as we worked through gathering study information from them over the past four months. Information on more than 80% of eligible studies has been captured and we will continue to reach out to the remaining 20% of study teams in the hopes of gathering as much information as possible for launch of Connect Care Research functionality on November 3, 2019.

Research End User training will begin in August and run through the month of September, with the goal of having all Research Staff prepared to attend Conversion Labs during the month of October. We need to enroll all active research patients for Wave 1 studies prior to launch. A representative from every study must attend conversion sessions in October to complete this work. We do not require all coordinators to attend; one coordinator from a team can complete this work; however, attendance by each study team member is recommended. There will be two separate conversion sessions: Patient Enrollment and Encounter Linking/Personalization. Attendance is required for both sessions.

The Connect Care Research team will work throughout August to schedule Research Coordinators into Conversion labs. Each Coordinator will spend an average of two hours associating patients to their research studies and an additional two to three hours associating upcoming encounters and study medications for those patients as well as personalizing the system for their future use. In order for this process to go as smoothly as possible, Research teams will be asked to keep records of patients enrolled in their studies, including their upcoming encounters and study medications and bring them to the conversion sessions.

More detailed information will be provided directly to the Wave 1 Research Coordinators early in August.

ANALYTICS - Welcome Our Cogito Credentialed Trainers!

On May 13, 2019 the Credentialed Trainer (CT) Program started for Wave 1.  The seven week program led newly hired Credentialed Trainers through Epic application knowledge, end user workflow, adult education best practices and general Epic knowledge in support of their role providing end-user training.   Five Cogito Credentialed Trainers were hired to deliver Basic Reporting User and Reporting Power User curriculum developed by Senior Trainer, Amanda Cunningham.   

Biggest congratulations to the Cogito Credentialed Trainers for completion of the CT program and receiving their Cogito credentials!  

  • Krissa Li
  • Rudy Robles
  • Bonnie Walton
  • Maggie Forster
  • Lisa Gray
  • Erane McManus

We would also like to acknowledge Amanda Cunningham, Senior Trainer for successfully leading this accomplished group of trainers!

Cogito CTs continue their work training in-system reporting tools and functionality as they transition from Super User training to end-user training on August 1, 2019.

Need more information?  Visit Connect Care Training on Insite or contact a member of the Connect Care Learning Team.

Connect Care Business Intelligence Build Update

Epic Application Coordinator, Kyle Johnson, puts together a bi-weekly newsletter full of information and links to resources detailing the status of our analytics build. You will find links to this update in the Clinical Inquiry Newsletter each month.

Connect Care Business Intelligence Build Update

ANALYTICS - Will Legacy Data be Available in Connect Care on Launch?

Connect Care is scheduled to launch at Wave 1 sites on November 3, 2019. A certain amount of legacy clinical data will be available within the system at launch; however, it will not constitute a complete set of information.  To mitigate the risk of reporting on incomplete information, Epic tools, including in system-reporting tools, should be used to report on data post launch.

AHS will start accruing valuable and meaningful information the moment Wave 1 is launched.  Over time, and with subsequent waves the value of this information will increase in its ability to inform patient care and support health system improvements. 

ANALYTICS – Connect Care to Enterprise Data Warehouse (EDW) Project

As the Connect Care program implements a new Clinical Information System (CIS) using Epic software, and legacy applications are decommissioned, the current data feeds into the EDW (AHSDRR) will be broken and will require replacement to continue supporting zone and provincial reporting products from a common source of data.

This project will ensure that data from the Connect Care CIS is available in the EDW at go-live thus allowing existing analytics products to remain intact. The initial data sets that extracts are being built to support the flow of data from Epic to the EDW include: ADT, ED, DI, Lab, Pharmacy and the OR.

Key Links

Connect Care Two-minute Update

 

Connect Care Readiness Playbook

 

May 24
Connect Care Clinical Inquiry Newsletter - April/May edition

Introducing the Clinical Inquiry Newsletter! A quick way to catch up on the latest progress for Research and Analytics functions within the Connect Care initiative. Watch for this newsletter coming to you on a monthly basis. You can also find this information in the Clinical Inquiry Blog located on SharePoint.

Research Overview - Open Webinars
Our monthly open webinars are a great way to stay informed about research functionalities in Connect Care and upcoming readiness activities, including training. Please join our monthly open sessions (via Skype).

To request a webinar invitation, please contact: CC.research@ahs.ca

Upcoming session dates:
(third Monday, of each month)
June 17 12:00-1:00
July 15  12:00-1:00
Aug 19  12:00-1:00

More to be scheduled in the near future!

To date, there has been more than 850 participants in these sessions. The sessions generate some excellent questions which have been captured in a general Q&A document.

RESEARCH – Projects In-Scope for Wave 1
Here have answers to your questions about in-scope projects! These projects are IN for Wave 1:

  • Interventional trials and device studies carried out at Walter Mackenzie campus or ambulatory clinics elsewhere in Edmonton zone transitioning from eClinician/EMRs to Connect Care AND/OR
  • Observational studies that:        
  • Will schedule Research-specific visits in the CIS
  • Require the use of recruitment tools, or research-study specific order entry or documentation
  • Require release of information to outside study monitors
  • Require notification to Coordinators of ED arrivals or admissions
  • Incorporates billable items (i.e. observational studies with labs or other testing)

Research Readiness – Research Coordinators

We want to help you keep track of upcoming activities! The Connect Care Research Readiness Team developed a checklist for the Research Coordinator role to help you track required activities and prepare for launch, November 2019.
Connect Care Research Readiness Checklist – Research Coordinator

Research Training Update
The Provincial Research Administration (PRA) team gathered information about research teams and their staff roles for the purpose of assigning staff to a Research Role in our Learning Management System (MyLearningLink). Role assignment also involves connecting end users to the correct security/access template for their unique role. The next step is to schedule Research staff for training.

By the last week in May, Research teams will have received a Training Scheduling package with information about required training, a class schedule and general instructions. Managers responsible for Research teams were asked to indicate preferred dates (first and second choice) for each team member. A central phone number/email will be provided for managers to submit their preferred training dates directly to the Provincial Research Services team for entry in AHS's Learning Management System – MyLearningLink.

All Research staff (End Users) will be asked to attend:

  • One full day Research course (classroom) AND
    • One full day of clinical application training appropriate for their specific role like;  Intraoperative Nurse (Surgery-related roles), Emergency Nurse, Oncology clinic/infusion role, Continuing Care role; and for those not fitting into those specialties, you will be enrolled in the Ambulatory nurse training course.
    • E-Learning for most roles (1-1.5 hrs prior to each classroom session)
  • After  classroom training, each Research staff member is required to complete an End User Performance Assessment (EUPA) to demonstrate competence in using the new functionality

End User training takes place in September for Research roles. Please refer to the training matrix for more detail.

Super Users for Wave 1 have been identified and will be providing 'elbow-support' for Research end users. Super User training takes place throughout the month of July (approximate total of 2.5 days of classroom training). Our team will contact the identified Super Users individually to schedule them for training and provide them with information on what to expect.

ANALYTICS – Update on Priority Extracts

AHS has numerous databases, applications, and reporting products that require data feeds (extracts) from our current crop of clinical information systems. Some of these are internal (e.g., cancer screening, neonatal registry, etc.) and others involve mandated reporting to external organizations (e.g., provincial wait times, National Surgical Quality Improvement Program, etc.). Additional extracts are being built now to ensure data continues to flow seamlessly once Connect Care launches. As legacy systems are decommissioned over time, more and more data will flow out of Connect Care.

For the current status of Analytics Extracts prioritized for development, you can refer to this spreadsheet. Refer to the last tab in the workbook called Final Extract List. Also, Decision #6221 in the decision tracker has the most current information on decisions about priority (H1) extracts.

Training for QA/Analyst Roles

A security/access template is now in place for Managers to assign their Quality Improvement/Analyst staff to Connect Care training and access. The new template allows analysts to access the in-system tools (Dashboards, Reporting) they need to perform their work.

Two main roles have been defined:

  • QA/Analyst - Generalist User
  • QA/Analyst - Focused User (this role has been further broken down to 23 variations matching specific programs)

The new roles are currently being uploaded to the IT Portal in preparation for managers to assign their staff in time for them to receive training for Wave 1 launch. 

Classroom training for these roles includes:

  • Basic Reporting User (half-day)
  • Reporting Power User (full-day)
  • Application-specific training for more Focused roles (e.g. – Emergency, Cardiology, Bed Management, etc.)
  • Ambulatory Shared Nurse (full-day): for Generalist roles and appropriate End User training begins in August and runs through to the end of October.

For a list of roles, descriptions and associated training, please refer to the QA/Analyst Role – Training Track Mapping resource. Targeted communication will be issued to AHS managers when these new roles are available in the IT Access Portal (in early June).

Connect Care Business Intelligence Build Update

Epic Application Coordinator, Kyle Johnson, puts together a bi-weekly newsletter full of information and links to resources detailing the status of our analytics build. You will find links to this update in the Clinical Inquiry Newsletter each month.

Connect Care Business Intelligence Build Update

Key Links

Connect Care Two-minute Update

 

Connect Care Readiness Playbook

1 - 10Next
About this blog
The Clinical Inquiry Blog is here to keep our Research and Analytics communities up-to-date on the status of Research and Analytics functionality in Connect Care. It includes information about key decisions, build milestones and readiness activities, as well as a means for members of these communities to reach out with questions and requests for information.​