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Clinical Inquiry Newsletter

Mar 25
Connect Care Clinical Inquiry Newsletter - March 2021

Introducing the Clinical Inquiry Newsletter! 

A quick way to catch up on the latest progress for Research and Analytics functionalities within Connect Care. Watch for this newsletter coming to you on a monthly basis. You can also find this information in the Clinical Inquiry Blog located on SharePoint. 

RESEARCH – Readiness Webinars The Connect Care Support Team for Research typically offers webinars on the 3rd Monday of each month on various topics such as getting ready for launch, research conversion and using Connect Care to complete your research-related activities. All sessions include Q&A time at the end where you and your team can ask questions about Connect Care. If you are not receiving the webinar invites, you can sign up by sending a request to cc.research@ahs.ca. 

NOTE: The April webinar date has yet to be determined and will still occur from 12:00 – 1pm. Please watch for more information via email! 

  • TOPIC: 'How to create a patient list and how to use Department Specific Patient Lists for Research'. 

RESEARCH – Research Staff Virtual Training Dates 

  • March 31 & April 1, 2021, 8:00 – 12:00pm 
  • May 12 & 13, 2021, 8:00 – 12:00pm 
  • June 2 & 3, 2021, 8:00 – 12:00pm 

Important Links 

  • Getting Started with Connect Care for Research An overview on how to get your study and research team started with Connect Care, and how to get answers related to Connect Care and Research. 
  • Clinical Department Research Readiness Tip Sheet Research specific information and points of consideration for Clinical Operational and Service Areas. 
  • Health System Access Home Page 
  • Connect Care Bytes Blog 
  • Connect Care Frequently Asked Questions

RESEARCH – Connect Care – Preparing for Launch The Connect Care Support Team for Research is here to ensure that study teams receive all the required information and training in preparation for going live with Connect Care. The following items highlight the major topics and areas of consideration when preparing for the integration of research studies into Connect Care: 

  1. Receive and respond to an email inviting you to complete an intake questionnaire for each of your studies to determine your study, training and system use requirements (role)
  2. Nominate or receive an invite to become a super user and sign-up for training 
  3. Sign-up for end User training 
  4. Sign-up to participate in research conversion where you get early access to the system to load and validate study details, medications, study visits and participants 
  5. Launch! Perform research workflows in Connect Care with your clinical counterparts. 

Who will be involved? 

  • The Connect Care Research Team & Provincial Research Operations 
  • Health Systems Access 
  • CMIO 
  • Clinical Operations IT 
  • AHS and university-employed research team members, including investigators, nurses, coordinators, allied health and other staff with studies for wave launch. 
  • Clinical staff who have research visits happening in their clinical areas

REPORTING – Universal Report Groups New Report Groups Coming Soon! Connect Care’s reporting content is tailored to end user audiences using a function called report groups. New reports and dashboards are available to end users who use those most often. For example, the Integrated Clinic Manager dashboard is available to the Outpatient-Management report group (includes all of the ambulatory clinic managers) and the AHS Data Analyst Master report group (which also includes all of the reporting and analytics Connect Care users). Two new report groups are being launched to enhance the ability to distribute reporting content to a large number of users: 

  • Connect Care-All Managers 
  • Connect Care-All Users. 

These new report groups will allow report and/or dashboard distribution to all managers or all users instead of defining each individual report group. If you do not have access to a report, dashboard, or SlicerDicer data model that you require, please visit the Connect Care Support page to submit a vFire ticket. Executive Launch Dashboard – Post-launch information sessions will be available the first two weeks after Wave 3 launch (Mon-Fri, 2:00- 2:30: April 12-23) to assist leaders in navigating the dashboards and to answer their questions. 

REPORTING – Sharing Reports in Connect Care Why can I not find my colleague’s name when I share a report? The drop down list in the General tab--> Share Report--> With Users field includes all users that have access to the report. If you cannot find your colleague’s name, it means they do not have access to the public report from which your private report was built. To request report access submit a vFire ticket. Learn more by reading the Share Reports and Results Quick Start Guide.

RESEARCH – Introduction to Research Charge Review (Connect Care Charge Review Quick Start Guide) A “charge” is a means by which we track the services AHS provides. Each charge related to a service performed on your study patient has to be associated to one of three categories: 

  • Study-Related – Bill to Study 
  • Study-Related – Bill to Patient/Insurance (i.e. services offered “in kind” or free of charge) 
  • Non-Study Charges (standard of care) 

Charge review’ is the process by which you ensure the charges for your study patient are assigned to the appropriate category. It is important to perform Charge Review frequently and regularly for the following reasons: 

  • AHS is using the Connect Care Clinical Information System for Finance purposes, not reviewing charges in a timely manner impacts the revenue cycle. 
  • The charges for all of the patients on all of your studies will require review and this can add up very quickly, making review lengthy and cumbersome. 
  • Linking encounters and orders to studies eases the amount of review/corrections you have to perform. 

Find Patients Needing Research Billing Review 

  1. In the Study Operations & Links section of the Research Coordinator – My Studies dashboard, click the Total Balance Needing Research Review component to run the report. 
  2. After the results load, click the title of the component or the icon to view the report. 
  3. Double-click a patient record in the report results to open the Research Billing Review activity. 
    • Patients are listed on the report for each study that the coordinator supports. If they are in 3 studies, charge review would have to be done 3 times: one for each row on the report. 
    • Tip: Not all charges “drop” instantly. Some have to be entered manually, and some do not happen until other activities happen like after a patient is discharged, when a medication is administered or a lab is resulted. If you do not see an expected charge, wait a couple of days and check again.
RESEARCH – Research Kit Labelling Tips/Reminders (Research Staff Kit Labelling ) Clinic to Collect (to be processed by lab): 
  • Research Study (specific paper requisition external to Connect Care) – provided to study teams by the Lab. 
  • Patient label (printed from Connect Care) – can be printed at any time. 
  • Specimen Label (printed from Connect Care) – this can only be completed once the order is signed. 
    • Once an order is signed: find the order in the Order Inquiry activity tab. 
    • Single click Collect Specimens. 
    • Single click Print Labels. This will print the research kit label. 

Finish the Workflow 

  1. Remember to document the collection date and time. 
  2. Answer if a research kit will be provided. 
  3. Click Finish to complete the workflow. 
REPORTING – Coming Soon! A series of webinars, starting in May, will provide information about accessing reporting content in Connect Care. These 60-min, lunch and learn-style webinars will occur twice a week for 5-6 months. Watch for more information about these webinar sessions coming to you in the next month. 

REPORTING – Training Update Introduction to SlicerDicer ILT is now available on MyLearningLink. Register today! 

Reporting Training Resources 
  • Connect Care Reporting Training Poster 
  • Communication – Reporting Training MyLearningLink 
  • Reporting Resources Link to latest Cogito Training update and statistics, here. 
Any questions, comments, or requests, please contact: ConnectCare.ReportingSupport@ahs.ca and/or CC.Research@ahs.ca  



Feb 23
Connect Care Clinical Inquiry Newsletter - February 2021

​Introducing the Clinical Inquiry Newsletter! A quick way to catch up on the latest progress for Research and Analytics functionalities within Connect Care. Watch for this newsletter coming to you on a monthly basis. 

Connect Care Wave Re-sequencing: • Wave 3 is launching on April 10, 2021. • Wave 4 will launch November 7, 2021. • Wave 5 will launch May 14, 2022. • Wave 6 will launch November 6, 2022. • Wave 7 will launch in the spring of 2023. For more information, including details about the sites, areas and programs going live with Connect Care in each wave, please refer to the following link: Updated Connect Care Implementation Timeline

RESEARCH – Readiness Webinars The Connect Care Support Team for Research offers webinars on the 3rd Monday of each month on various topics such as getting ready for launch, research conversion and using Connect Care to complete your study activities. All sessions include a Q&A session at the end where you and your team can ask questions about Connect Care. If you are not receiving the webinar invites, you can sign up by sending your request to cc.research@ahs.ca. • The next webinar will be offered on Monday March 15th from 12:00 – 1:00pm with the topic TBD RESEARCH – Research Staff Virtual Training Dates • March 3-4, 2021, 8:00 – 12:00pm • March 31 & April 1, 2021, 8:00 – 12:00pm

RESEARCH – Important Links • Getting Started with Connect Care Contacts and Resources This document explains how research end users can start their journey with Connect Care to include their research study insystem • Clinical Department Research Readiness Tip Sheet This document provides research specific information and points of consideration for Clinical Operational and Service Areas • Health System Access Home Page Click on the links located on the right side of the screen. • Connect Care Bytes Blog • Connect Care Frequently Asked Questions CMIO Practice Charting for Connect Care Users CMIO has developed a Practice Charting plan for CMIO users (prescribers) who want to practice dual charting in Connect Care. CMIO Practice Charting does not replace Clinical Operations Shadow Charting. Instead, it targets CMIO users who are unable to participate in or were out of scope for Shadow Charting, or who want additional practice. The Practice Charting plan consists of four parts: 

Identification of Need

- MILs and Medical Leaders identify areas, sites and/or individuals that may benefit from CMIO practice charting

Scheduling CMIO Practice Charting Sessions

- CMIO coordinates with MILs, Super Users and Training Team to schedule practice charting sessions

CMIO Practice Charting

- supported by Super Users

- virtual supported provided by Training Team and IT, as needed

Lessons Learned Survey

- obtain feedback from participants

REPORTING – Changes to the Executive Launch Dashboard for Wave 1 and 2 Users Starting February 25th, the existing in-system Executive Launch Dashboards for Wave 1 and Wave 2 will be changed to a single Executive Launch Dashboard [5080000004] containing data (and sites) for all launched waves. To access the Executive Launch Dashboard [5080000004] search the Analytics Catalog and mark it as a favorite using the star icon. Orientation to the new Web Format Launch Dashboard Orientation sessions will be held daily March 1st to 5th (inclusive). These sessions will cover information about accessing and navigating the new dashboard as well as the Patient Safety dashboards. These sessions are targeted to Operational Leaders – primarily those with multi-site accountabilities for reporting during launch. To join these drop-in sessions, click on the link below and add the iCal session of your choice to your Outlook calendar. Launch Dashboards Orientation sessions Current Wave 1 and 2 Launch Dashboards users will be encouraged customize the generic Executive launch Dashboard to meet their specific needs (e.g. – create custom views, configure components).

REPORTING – Connect Care Special Update On March 11th, Connect Care’s Special Update will bring an additional feature to Connect Care Reporting! On March 11th when you open the Report Settings for a Reporting Workbench report and click the expand button on the left (A), you can now search the list of reports that use the same template by using the new search field (B). This helps you determine if there is an already existing report that might meet your needs before creating a new private report.

REPORTING & ANALYTICS – Coming Soon! On Mar 2nd between 1200-1300hrs, Clinical View Only with Basic Reporting and Quality Analyst users will select Reporting User – View Only job when logging in (if prompted). In addition, the default dashboard for Quality/Analysts will change from the Edmonton Tableau Dashboard to the Universal Connect Care Links and Information [154101]. This is a result of changes to security templates for the Clinical View Only with Basic Reporting and Quality/Analyst roles to reduce redundancy between two similar access templates and to better align system access with business requirements. Users can easily change their default dashboard by following the steps below or reading the Navigate Dashboards Quick Start Guide: 1. Ensure desired default dashboard is marked as a favourite 2. From the Dashboard click the title 3. Grab the desired default dashboard.

REPORTING – Training Update Introduction to SlicerDicer ILT is now available on MyLearningLink. Register today! Reporting Training Resources  Connect Care Reporting Training Poster  Communication – Reporting Training MyLearningLink  Reporting Resources Link to latest Cogito Training update and statistics, here. Any questions, comments, or requests, please contact: ConnectCare.ReportingSupport@ahs.ca

RESEARCH – Charting Etiquette Reminders The Connect Care Charting Etiquette document describes the minimal use and charting etiquette expected from research teams when conducting REB approved in-system research studies in AHS facilities and/or using AHS resources. These are the key topics that enable good charting etiquette. • Study Information Management: Documentation of the research study information in the appropriate degree of detail and location to optimize the ability of other members of the research and care teams to access study related information that is relevant to the patient care. • Study Status Management: Documentation and maintenance of the status of all research studies entered in the CIS. • Patient Association & Recruitment Management: Documentation and maintenance of patient recruitment status for research studies entered in the CIS. • Scheduling Management: Documentation and tracking of study related visits in the CIS. • Documentation, Safety Reporting (AEs &SAEs) & Ordering Management: Documentation of study-related orders and the clinically relevant information in the appropriate degree of detail and location to optimize the ability of other members of the care team to provide best possible care. • Service Charge Management: Documentation and review of all charges incurred during the use of AHS services. Individuals can self-monitor compliance with all of the above norms. Anonymized information about group compliance will be provided to user groups, area councils, specialty workgroups and quality councils. Research - Uploading Informed Consent Reminders The following link goes through the steps of uploading an ICF into Connect Care as well as the naming convention. • Uploading Research Consent Forms.

RESEARCH – Clinical Investigators – Why Use Dragon Medical One (DMO)? Providers currently utilize a number of tools for clinical documentation, several of them being Nuance products. DMO is an enterprise speech recognition solution that provides broad access for prescribing providers and lab clinical users to timely speech recognition and publication of patient information. The DMO tool is embedded and launched from Connect Care through the use of a mobile device application (PowerMic Mobile), headset or USB microphone making this a natural progression in the next phase of speech recognition. Once the scalability of the tool has been proven a broader offering of DMO will be introduced to documenting providers across the organization. How will it help Clinicans? Because DMO integrates with Connect Care, prescribing providers and lab clinical users can now enjoy broad and timely access to front-end speech recognition tools and availability of real time clinical documentation at point of care. • Speech recognition functionality enhances experiences within Connect Care by providing self-dictation and navigation, immediate editing and sign-off of notes. • DMO is ready to use immediately without extensive training to create your speech profile. • You can download the Nuance PowerMic Mobile (PMM) app to your android of iOS device turning it into a secure wireless microphone allowing you to dictate at any workstation. You can also use a USB microphone or headset. In this world of acronyms we want you to become familiar with a few more associated with Speech Recognition (SR). • PSR Provincial Speech Recognition • DMO Dragon Medical One • DMNE Dragon Medical Network Edition • PMM PowerMic Mobile For more information: Provincial Speech Recognition (PSR) | Insite (albertahealthservices.ca)

Questions? CC.Research@ahs.ca and/or ConnectCare.ReportingSupport@ahs.ca

Jan 20
Connect Care Clinical Inquiry Newsletter - January 2021

​Introducing the Clinical Inquiry Newsletter! A quick way to catch up on the latest progress for Research and Analytics functionalities within Connect Care. Watch for this newsletter coming to you on a monthly basis. You can also find this information in the Clinical Inquiry Blog located on SharePoint.

RESEARCH – Research Readiness Webinars

The Connect Care Research Support Team offers webinars on the 3rd Monday of each month on various topics including getting ready for launch, research conversion and using Connect Care as part of your research study. At the end of each webinar, regardless of the topic, you and your team can ask questions about Connect Care at a 'town hall' or 'ask anything' type session. If you have not already received the webinar invites regularly, you can sign up for the monthly notifications by sending your request to cc.research@ahs.ca.

Next webinar date will be mid-February 2021 with the date/time and content to be determined. More information to follow.

Research Staff Virtual Training Dates

  • February 3-4, 2021, 8:00 – 12:00pm
March 3-4, 2021, 8:00 – 12:00pm April 7-8, 2021, 8:00 – 12:00pm

 

RESEARCH - Impact of Changes to Secure Chats In-system for Ambulatory and Inpatients Areas


The Connect Care Secure Chat is the preferred and approved tool for in-system instant messaging. The secure messaging hub allows users to send secure text messages to colleagues in real time. As of January 14, 2021, messages older than 30 days will be purged (deleted) from the system. The 30-day timeline is from the date the message was originally sent, which could lead to some messages from part of a conversation string being deleted. Once a Secure Chat message is purged, it cannot be recovered.

RESEARCH - Placing Orders for COVID-19 Testing

A reminder that a new order group (panel) was made available in December 2020 to support prescriber requests as related to COVID-19, RSV and influenza laboratory tests. The panel replaces all prior orderables and applies to the following care settings in compliance with new Alberta laboratory medicine guidelines:

  • Outpatient
  • Inpatient
  • Emergency

    When caring for patients with influenza-like illness (ILI) or presenting with symptoms where COVID-19 is suspected:
  • Use either the inpatient or outpatient order catalogue to search for "COVID" OR
  • Find "Respiratory Infection (incl. COVID-19) NAT" in the "Procedures" section.

ANALYTICS – New Executive Launch Dashboard format to be available for Wave 3 launch!

Executive and Senior Leaders will have access to a new kind of Executive Launch Dashboard with implementation of Wave 3 Connect Care. The new dashboard is in a web format rather than being available as a Radar dashboard as has been the case for past waves.

The Executive Main Launch dashboard is designed for Executives and Senior Leaders to monitor key implementation metrics for the purpose of identifying issues and trends for resolution.

The web-format dashboard was developed in response to feedback from Wave 1 and 2 Leaders regarding the need to easily compare metrics between multiple sites and waves. The new format allows for quick comparisons without having to toggle between customized views in Radar. The requirements for accessing the new dashboard are the same as for the Wave 2 Launch Dashboard:

  1. Assign the Clinical View-Only (CVO) with Basic Reporting role in IAM
  2. Complete the CVO training requirements: 30-min CVO e-Learning module plus the 3.75-hr, virtual Basic Reporting ILT

  3. Once the requirements have been met, the Leader will receive a link to the web dashboard. 

Orientation to the new web format dashboard will take place in the form of one-hour sessions offered daily March 1-5. Please refer to this list of Launch and Patient Safety Dashboard Orientation iCals  and select a session to add it to your calendar. More information on this new dashboard will be available in the upcoming February edition of this newsletter.

What will happen to the existing Wave 1 and 2 Executive Launch (Radar) Dashboards?

With the launch of Wave 3 sites (April 10, 2021), a new and improved Radar dashboard will replace the Wave 1 and Wave 2 Executive Launch dashboards and will be available to senior leaders for all Connect Care waves. The new dashboard will be searchable in Connect Care by the generic title 'Executive Launch Dashboard' and will contain data from all sites launched in Connect Care and all launch metrics used by implemented waves. A link to the new web format Executive Launch Dashboard (described above) will be available on the generic (Radar) Executive Launch Dashboard.

Wave 1 and 2 Launch Dashboard users will be encouraged to customize the generic Executive launch Dashboard to meet their specific needs.

Research Coordinator Learning Home Dashboard

There are a number of resources available to research staff end users that provide systematic instruction related to different workflows. It is important for Connect Care research end users to become familiar with the 'Research Coordinator Learning Home' dashboard in order to locate and access a variety of general or clinical guides, tip sheets, and important hyperlinks [such as Health System Access (HSA)] that will help to guide practice.

  1. At the beginning, the charting etiquette document was developed to support and guide teams to understand the responsibilities that exist when documenting and keeping the chart up to date – for their own studies and others using Connect Care such as healthcare providers, schegistrar, billing staff, etc. 

Research Workflows: Expected to be in-system

These workflows impact all staff on study teams (including PIs/Co-Is/Coordinators…etc.) and are expected to be completed in-system. Some key workflows include: study intake, patient recruitment and association, patient scheduling, documentation, order entry and billing. As a reminder, all this information is included in the charting etiquette document that can be found on the Research Coordinator Learning Home Dashboard.

  • In order for study teams to ensure that research activities are billed appropriately, it is important that those activities are marked as reviewed during the charge review process. Otherwise, it impacts the AHS finance workflows.
  • Note: watch for more information to follow in next edition of this newsletter.

REPORTING AND ANALYTICS – Training Information

Additional Epic – Introduction to SlicerDicer ILT sessions have been added on MyLearningLink!
We added more classes and scheduled them well in advance so you can choose a time that works for your schedule.  Register today

Did you know?

You can change your default dashboard to any dashboard you have marked as a favourite.  This means you can decide which dashboard first appears when you access the My Dashboards activity.  To change your default dashboard:

  1. From the Dashboard click the title
  2. Grab the desired default dashboard
  3. Drag and drop the desired default dashboard on the top of the list
  4. You will see a pop message confirming your default dashboard has been changed

ANALYTICS – Reporting Training Resources

Any questions, comments, or requests? Please contact: ConnectCare.ReportingSupport@ahs.ca

ANALYTICS – Updates on Data and Analytics Initiatives

Connect Care Reports and Dashboard Request Process

This is a documented process for managing requests related to Connect Care reporting. It includes a ticketing process as well as a plan to provide both centralized support to end users and to develop capacity for support in their own areas of practice.

  • Process approved in October by governance – The Clinical Improvement Support Committee (CISC)
  • Work underway to engage analysts embedded in AHS operations for the purpose of empowering them to support reporting users within their areas, submit vFire tickets for requests and connect with the broader analytics community and trainers.
  • The guiding principles, request process and associated prioritization criteria will further mature with implementation of this 'soft' intake process.  
  • AHS Connect Care, in partnership with Data and Analytics, circulated a survey in December to Operations areas to help identify embedded analysts. Data and Analytics will follow-up with identified individuals and teams over the next few weeks to discuss targeted training opportunities and support. Embedded analysts will be provided additional resources, including individualized user support and connections to the Clinical Inquiry Newsletter and Data & Analytics Community of Practice.

Analytics Builder Program

A pilot project is underway to enable analytics and informatics staff to create dashboards and reports in Connect Care. Pilot participants were selected from Addiction and Mental Health, Alberta Precision Labs, and Data Analytics to test the security template and processes that were developed for the program. Individuals from these groups will be partnered with IT analysts to complete a reporting project over the next several months, and this program is anticipated to be broadly available in Spring/Summer 2021.

ANALYTICS – Connect Care Data Quality Steering Committee (CCDQC) – update on work in progress

Environmental Scan

A scan is in progress, for the purpose of understanding how data quality is managed in AHS. This information will inform development and use of a data quality framework for Connect Care, and: AHS data quality tools and practices (entry, awareness, understanding, commitment) as well as, inform work on specific committee tasks and priorities.

Data Quality – Capacity Task Force

Purpose: to validate current metrics and variables displayed on Connect Care dashboards and create resources to support adoption. The Data Quality Steering Committee selected five priority areas for dashboard metric validation: Capacity Management, Launch, Emergency Department, Operating Room and Patient Safety. Of these, Capacity Management dashboards have been chosen by the committee and a Task Force assigned to complete the validation work. Initial steps include: develop a standard template that describes each variable and the calculation of metrics, identify key stakeholders for the task force, and identify roles for stakeholders.

Next steps and timelines:

  • Complete the documentation of the two chosen dashboards (AHS ADT Stollery Capacity Management Dashboard and ADT Negative Pressure Monitor Dashboard) using the template, by January 31, 2021
  • Meet with the  Capacity Management group to review the documentation and the template by February 28, 2021
  • Based on feedback from the Capacity Management group adjust the template as needed and identify any gaps based on the documentation
  • Complete the documentation of the remaining capacity dashboards by February 28, 2021

Key Links
Research Readiness Resources

(Click on the links located on the right side of the screen)

Clinical Department Research Readiness Tip Sheet 
Connect Care Bytes Blog

 Questions? CC.Research@ahs.ca and/or ConnectCare.ReportingSupport@ahs.ca



   







Nov 26
Connect Care Clinical Inquiry Newsletter - November 2020

Introducing the Clinical Inquiry Newsletter! A quick way to catch up on the latest progress for Research and Analytics functionalities within Connect Care. Watch for this newsletter coming to you on a monthly basis. You can also find this information in the Clinical Inquiry Blog located on SharePoint.

RESEARCH – Research Overview Open Webinars
The Connect Care Research Support Team offers webinars to prepare research teams to use Connect Care. These webinars include the following types:

Readiness Webinar: Occurs the third Monday of each month. This webinar is offered to research teams as a way to stay informed about research functionalities in Connect Care and upcoming readiness activities. Topics vary.

Next webinar date:
Dec 14 12:00-1:00: Introduction to Research and Connect Care.

Introduction to Research Conversion Webinar: offered to wave-specific research end users to prepare them for research conversion. Our next webinars will be towards our Wave 3 users. Dates TBA.

Wave 3 Research Staff training dates
·       December 2 & 3, 2020, 8:00am to 12:00pm
·       January 13 & 14, 2021, 8:00am to 12:00pm
·       February 3 & 4, 2021, 8:00am to 12:00pm

 
Key Links
Research Readiness Resources
Connect Care Bytes Blog
Connect Care Readiness Playbook
CC Research Readiness Checklist for Research Coordinators 

For Sites Going Live during Future Waves: What is Research Conversion?

Research conversion is the process of loading and activating research studies into Connect Care and then linking patients to those studies in preparation for launch. This activity will ensure that a patient’s participation in a research study is visible in the chart. Conversion is a collaborative effort with the Health Systems Access (HSA) Team and focuses on the following:

·       Gathering information from Study Teams

·       Cleanup and validation of study data

·       Loading and activating studies in Connect Care

·       Enrollment and linkage of research patients and encounters to their studies in Connect Care (Study Teams)

·       Verification of investigational drug build in Connect Care

Why is this Important?

In preparation for the Connect Care Launch, we need to ensure all your studies have been properly entered in Connect Care and that all your patients have been linked to their respective research study. Completing the Research Conversion activities will allow you and your team to be better prepared for Launch and be able to focus on your patients and your studies instead of the system during your Go-Live date. It’s your chance to try the system before the “start date”.

Why Connect Care Matters

With a year of Connect Care under her belt, Plastic Surgery Clinical Lecturer Hollie Power says she wouldn’t go back to the way it used to be.

I can't imagine going back to paper. I think that it would. Be a huge step backwards and be much less efficient,” Power says. I feel like I know more about my patients and their presenting problem when they come in to see me because there's more information available through connect care than I had previously been given access to,” she explains.

For Power, her personal favorite feature is the “OpTime” module, which allows users to follow patient flow through their surgery. She finds it really has improved communication about patient care in the operation area clearer and much more efficient. Power says she can empathize with anyone whose launch is approaching, because she and her colleagues were all apprehensive about adopting Connect Care, “but it turned out just fine.”

“Invest the time upfront to perform personalization so that you can have the system optimized and ready to work for your purposes,” she recommends. “The upfront time investment will save you a lot of time down the road.”

RESEARCH - Non-Medical Devices

The Connect Care Support Team for Research will contact teams to assess spaces where research activities will take place related to patient examinations and assessments, charting, etc., to ensure teams have access to the right equipment and resources!!

The Non-medical Devices (NMD) Project is one of four Connect Care Technology projects that will create an information network that is fast, secure and readily available – anywhere, by providing more IT equipment (computers and peripheral devices) to enable clinical workflows and access to Connect Care. The project is providing new types of equipment to support clinical workflows (e.g., barcode scanners). Part of the project is preparing the environment and infrastructure for the devices.
What are Non-medical devices? 

·       The non-medical devices that will be deployed include the following:
o   Computers/Workstations and laptops: Stationary Workstations, Portable Workstations (Workstation on Desktop Workstation on an articulating wall mount Workstation on Wheels (WOW) Laptop)
·       Peripheral Devices
o   Wristband Printer Label Printers
o   Barcode Scanner e-Signature Pad
o   Mobile Device (AKA "Rover") Tap Badge Reader Web Camera Track Board

What happens after the assessments are complete?

After the assessments have taken place, the next phase is Site Readiness. During this phase, Capital Management uses your device designs to plan and execute construction. When the Site Readiness phase begins the Site Readiness team and Capital Management team have a kick-off meeting with the site to begin the construction planning.

The Site Readiness team coordinates the site's print requirements and liaises with IT and Clinical Engineering to ensure the construction and technical work required to prepare to the sites for Connect Care is completed.

ANALYTICS – SlicerDicer Training now available on MyLearningLink!

Epic - Introduction to SlicerDicer ILT is now available on MyLearningLink SlicerDicer is Connect Care’s self-service reporting tool that allows users to build and customize data visualizations on the fly.

Introduction to SlicerDicer teaches users about drilling down through large amounts of data to investigate hunches. This course reviews SlicerDicer navigation and functionality including: defining a population, customizing criteria, comparing categories within a population using Slices, applying Measures and choosing an appropriate visualization.

Any Connect Care user with system access can register for Introduction to SlicerDicer on MyLearningLink by searching “slicerdicer”. 

This course will be offered on a continuous basis with more classes scheduled January-April 2021. These sessions will be available on MyLearningLink in the next two weeks.

Users that require SlicerDicer support in the interim can access the following:

To learn more, read the Introduction to SlicerDicer communication.

Connect Care Reporting Training Poster


Users that require SlicerDicer support in the interim can access the following:

·       SlicerDicer Self-Service Reporting Quick Start Guide

o   Review the in-system tutorial

o   User will be prompted to complete the tutorial the first time SlicerDicer is accessed in Hyperspace

o   Users can access the tutorial anytime using the help icon within the SlicerDicer activity

·       Contact a member of the Reporting Training Team at connectcare.reportingsupport@ahs.ca

 

REPORTING AND ANALYTICS – Training Information

Fun Fact/Did you Know?

The Patients data model (SlicerDicer) was used for a total of nine hours by Connect Care users between Oct 25th - Nov 11th.

Resource Links:

Communication – Reporting Training MyLearningLink

Reporting Training Poster

Reporting Resources

v  Questions, comments, requests? ConnectCare.ReportingSupport@ahs.ca

Link to latest Cogito Training update and statistics, here.

Questions? CC.Research@ahs.ca and/or ConnectCare.ReportingSupport@ahs.ca





Oct 16
Clinical Inquiry Newsletter - October 2020 edition

Introducing the Clinical Inquiry Newsletter! A quick way to catch up on the latest progress for Research and Analytics functionalities within Connect Care. Watch for this newsletter coming to you on a monthly basis. 

You can also access a PDF copy of the newsletter.

RESEARCH - Connect Care Super Users - why are they important?

Super Users are our most valuable resource at launch. They are your colleagues and know the work of your team better than anyone. Nominating a team member or volunteering for the role helps so many people, including our patients. Super Users are:

·       Competent in basic computer skills.
·       Good communicators, active listeners.
·       Respected by peers and recognized as experts.
·       Able to blend their Super User duties with their regular duties based on time and resource commitments.
·       able to solve problems and adapt to change.

Training Requirements

·       Ambulatory or Inpatient Nurse or Adult/Ped Med-Surg or Specialty (1-2 days)
·       Research Staff-General (two 4hr virtual sessions)
·       Research Super User (half-day)
My Learning Link
·       Introduction to e-Safety (7 min)
·       On Our Best Behavior (30 min)
·       Module-specific e-learning

If the Super User works in a specialty area - substitute Ambulatory or IP training for one of these courses:

·       Oncology Nurse (4 variations),
·       Emergency Nurse
·       Obstetrics
·       Continuing Care
·       Surgery

*All Research staff encouraged to self-register for Basic Reporting and Power User Reporting via MyLearningLink on Insite

Research Overview - Open Webinars
Our monthly open webinars are a great way to stay informed about research functionalities in Connect Care and upcoming readiness activities, including training. To request a webinar (via Skype) invitation, if you're not already receiving these, please contact: CC.research@ahs.ca

Upcoming session dates:
(third Monday, of each month)

Nov 16 12:00-1:00: Content TBD

Materials from previous webinars are available, here under the heading 'Presentations and Videos', along with materials from other previous webinars. The sessions generate some excellent questions which have been captured in a Q&A document.

 

Upcoming Research Staff Training Dates:

•         Nov 4 & 5, 2020, 8am-12pm
•         Dec 2 & 3, 2020, 8am-12pm
•         Jan 13 & 14, 8am-12pm
•         Feb 3 & 4, 8am-12pm

Problems? The Research Support Team is here to Help!

For Urgent issues (including login or device concerns) or IT related issues call 1-877-311-4300 (Please visit: Insite IT Service Desk & Solution Center for more information)

1.     Ask a local research super-user first; your colleagues are your best resource.
2.     *NEW* Solution Center
3.     To connect with someone immediately by telephone, call 1-877-311-4300 and follow the prompts for submitting a Connect Care IT ticket
4.     You can also submit a Connect Care IT ticket for non-urgent research-specific system issues using our online concierge form – refer to Connect Care IT ticket. Under 'Clinical Area', select 'Research'. Under 'Connect Care Department Name' enter EDM STO WMC PED CIU or EDM UAH WMC CIU, and specify your department in the 'issue description' field.

Research Patient Charts in Connect Care

All patients enrolled in research studies will be flagged as participating in research, and the clinically relevant details of the respective studies will be available to clinical care teams. These patients will be easily identified by the presence of the research icon on their storyboard therefore enhancing patient safety and supporting clinical decisions.

Individuals who previously did not have direct access to the patient chart, including university-employed research coordinators, will have access and responsibilities to keep the patient record (as it relates to research), up-to-date.

Training in all CIS research-related workflows will be research role-specific. Users requiring access to inquiry tools and workflows will be assessed and assigned a user role. Individuals who have never been included in electronic health systems will, for the first time, have a role.

ANALYTICS – AHS Data Quality Steering Committee Approved

The Data and Analytics Executive Committee (DAEC) recently approved the AHS Data Quality Steering Committee. The mandate of the steering committee is to: develop, coordinate, implement, and govern a Data Quality (DQ) Framework which promotes a data quality culture that drives an informational ecosystem, providing value in return for good quality data.

The Data Quality Steering Committee will report to DAEC.

ANALYTICS – Clinical Inquiry Clinics

The Chief Medical Information Office (CMIO) is offering weekly Clinical Inquiry Clinics via Zoom. The clinics provide clinicians with an opportunity to apply the use of Connect Care in-system reporting tools to specific scenarios. Each week, a different scenario is presented on Tuesday (1200-1300) and repeated on Thursday. Click here for access to the latest clinic and to view recordings of previous sessions.

ANALYTICS - Cogito Downtime

Scheduled Cogito system maintenance results in a downtime from 1900-2300hrs the 4th Thursday of each month.  During this time Connect Care end users may be unable to:

        Access SlicerDicer

        Request a Crystal report run (priority batch)

        View data within some dashboard components

ANALYTICS – Wave 1
Improved access to in-system reporting tools

Users assigned the Clinical View Only with Basic Reporting role now have better access to in-system reporting tools! Clinical View Only with Basic Reporting users logging into Hyperspace will jump directly into My Dashboards activity.  In addition, new buttons available on the toolbar allow quick access to Analytics Catalog, SlicerDicer and My Reports

The default dashboard for the Clinical View Only with Basic Reporting user is the Universal Connect Care Links and Information [110205].  To change the default dashboard in My Dashboards follow the steps below or read the Navigate Dashboards Quick Start Guide:

1.     From the Dashboard click the title

2.     Grab the desired default dashboard

3.     Drag and drop the desired default dashboard on the top of the list

4.     You will see a pop message confirming your default dashboard has been changed

Wave 2 Launch Dashboards – Find Data Definitions

Did you know that you can easily access the data definitions for specific metrics on a dashboard? It’s as easy as hovering the cursor over the information icon that appears beside the metric and viewing the resulting pop-up box containing information about that particular metric.

In addition a Wave 2 Executive Launch Guide is now available for your reference. The guide, which is available on Insite here, provides leaders with information on using the dashboard to monitor the implementation of Connect Care during the initial launch period. Detailed definitions for each metric on the dashboard are provided in the document.

REPORTING AND ANALYTICS – Training Information

Resource Links:

v  Communication – Reporting Training MyLearningLink

v  Reporting Training Poster

v  Reporting Resources

v  Questions, comments, requests? ConnectCare.ReportingSupport@ahs.ca

Link to latest Cogito Training update and statistics, here.

Key Links
Research Readiness Resources
Connect Care Bytes Blog
Connect Care Readiness Playbook
CC Research Readiness Checklist for Research Coordinators








Sep 17
Clinical Inquiry Newsletter - September 2020

Introducing the Clinical Inquiry Newsletter! A quick way to catch up on the latest progress for Research and Analytics functionalities within Connect Care. Watch for this newsletter coming to you on a monthly basis. You can also find this information in the Clinical Inquiry Blog located on SharePoint.

RESEARCH – Research Staff Course Update

The Research Staff course is delivered virtually through the AHS Zoom platform and is split into two 4-hour sessions spanning two days. The credentialed trainers are working with the end users to ensure they have the required access and technical equipment prior to the training dates. Of note, the prerequisite course for Research Staff ILT, is a clinical course, such as the Ambulatory Nurse Shared ILT, provided in-classroom and it must be completed before attending the Research staff course.

Next training offering dates:

·       Sep 30 & Oct 1, 8am-12pm
·       Nov 4 & 5, 2020, 8am-12pm
·       Dec 2 & 3, 2020, 8am-12pm

Wave 2 Upcoming Important Conversions Events (check your email for invitations to follow)

Conversion Dry Run
Sept 21 and 28: to complete testing of end to end workflow continuity between different clinical modules in-system by research teams and clinical support areas.
Research Conversion Webinar
Oct 5: to provide a general overview of what research conversion is, its respective activities, and the roles & responsibilities of the involved teams.
Research Conversion Dates:

·       Oct 8, 830am – 1130am
·       Oct 14, 830am – 1130am
·       Oct 14, 1230pm – 330pm

RESEARCH and ANALYTICS - Connect Care Inquiry Clinics
These clinics explore these user-submitted cases, considering the best match of problem to tool. Resources are provided, casework is shared, and participants are encouraged to adapt learnings to their particular needs. Case referrals are accepted where available Connect Care tools can be used to advantage with data already accrued (rob.hayward@ahs.ca).

Inquiry Clinics occur weekly via Zoom, are announced here a week in advance, and are repeated to accommodate participant schedules:

Tuesday noon (12:00-13:00)

Thursday noon (12:00-13:00) repeat

The first clinic is scheduled for September 15 and 17, 2020. The first case starts simple; exploring how to generate lists of patients with specified characteristics, as might serve a prescriber wondering how frequently a health condition is encountered.

RESEARCH - scanning within Connect Care – what is Enterprise Content Services (ECS)?

Complementing the provincial Clinical Information System (CIS), Enterprise Content Services (ECS) will enable users to digitize, store, manage and view clinical documents and images that reside outside the provincial CIS on paper or electronically in other systems. It will also increase clinical efficiencies by providing a seamless composite view of a patient's comprehensive health information, supporting continuity of care and promoting the concept of "One Person. One Record. One System." 

Research Overview - Open Webinars
Our monthly open webinars are a great way to stay informed about research functionalities in Connect Care and upcoming readiness activities, including training.

Please join our monthly open sessions (via Skype). To request a webinar invitation, if you're not already receiving these, please contact: CC.research@ahs.ca

Upcoming session dates:
(third Monday, of each month)
Sep 21 12:00-1:00
Oct 19  12:00-1:00
Nov 16 12:00-1:00

The Sep 21 Connect Care Research Webinar is targeted to Wave 3 study teams to help them get ready for Connect Care. Future waves users are also encouraged to attend.

Materials from previous webinars are available, here under the heading 'Presentations and Videos', along with materials from other previous webinars.

The sessions generate some excellent questions which have been captured in a Q&A document

ANALYTICS – Wave 1 Post Launch Update –Connect Care Upgrade to Epic Epic May 2020 version

On September 10, 2020 Connect Care upgraded to Epic version May 2020.  One of the features introduced in this update allows users to examine data lineage within SlicerDicer.  

If users, analysts, or administrators wonder where SlicerDicer gets its data, they can examine the filter information window's new Data Lineage section. Users can trace the data lineage from the Caboodle column SlicerDicer queries all the way back to the source Chronicles items.

The Data Lineage section shows the Caboodle columns the filter uses and the names of the packages that populate the columns. For packages that load data from Clarity, the section also shows the Clarity columns the Caboodle package loads, and the Chronicles items used to populate those Clarity columns.

Users can find filters to add to their session based on the Chronicles data lineage, such as when they want to create a report based on a specific item but aren't sure whether there's a SlicerDicer filter for that item. The user can search for the master file's INI and item number and see the filters that use that item. The user can also search for an INI without an item number to see filters based on that master file. For example, by searching for EPT 131, a user could find the Gender Identity filter, and by searching for EPT, a user could find filters that use the Patients master file.

This feature does not apply to filters based on Caboodle's legacy SlicerDicer (Sd*) tables or columns with a Post ETL change type. Continue to use the Report Repository to see data lineage information for those filters, as well as for data lineage information not included directly in SlicerDicer, such as how SlicerDicer joins from the data model's root table to the table used for a filter or for details about how option grouping is determined.

To learn more about all the new Cogito features in Epic version May 2020 view the Connect Care Upgrade slides. If you have questions any of the new Cogito features, reach out to us at ConnectCare.ReportingSupport@ahs.ca for support.

REPORTING AND ANALYTICS – Training Update – links to information
Connect Care Reporting Training Available to All!

Basic Reporting User and Reporting Power User courses are now available on MyLearningLink for self-registration.

        Increased accessibility to reporting training

        Increased reporting training availability outside of launch activities

        opportunity for user to advance, re-inforce or refresh reporting skills on their schedule

        focused training on reporting tools

        increased awareness of Connect Care reporting tools

To register search ‘basic reporting’ on MyLearningLink.

Resource Links:

v  Communication – Reporting Training MyLearningLink

v  Reporting Training Poster

v  Reporting Resources

v  Questions, comments, requests? ConnectCare.ReportingSupport@ahs.ca

Link to latest Cogito Training update and statistics, here.

Key Links
Research Readiness Resources
Connect Care Bytes Blog
Connect Care Readiness Playbook

Questions? CC.Research@ahs.ca and/or ConnectCare.ReportingSupport@ahs.ca







Aug 31
Clinical Inquiry Newsletter - August 2020

Introducing the Clinical Inquiry Newsletter! A quick way to catch up on the latest progress for Research and Analytics functionalities within Connect Care. Watch for this newsletter coming to you on a monthly basis. You can also find this information in the Clinical Inquiry Blog located on SharePoint.

RESEARCH – Wave 1 Post Launch Update - New ECG Training Video available!
 
An ECG Workflow training video has been developed to increase understanding of the relevant users, processes and system documentation. The video walks users through the steps from the time an ECG is ordered to when it is resulted, and it is now available on the Connect Care Knowledge Library. Tip: Search for "ecg" to filter the results and you'll see the link to the video.

Research Staff Course Update

The Research Staff course is delivered virtually through the AHS Zoom platform and is split into two 4-hour sessions spanning two days. Credentialed Trainers are working with users to ensure they have the required access and technical equipment prior to the scheduled training. Of note, the prerequisite course for Research Staff ILT, Ambulatory Nurse Shared is provided as an in-classroom training and must be completed before attending the Research staff course.

  • Next training offering dates:
  • Sep 2 & 3, 8am - 12pm
  • Sep 30 & Oct 1, 8am - 12pm
  • Nov 4 & 5, 2020, 8am - 12pm 
  • Dec 2 & 3, 2020, 8am - 12pm 

RESEARCH - What’s new and exciting?

Dragon Medical One (DMO) is embedded and launched from within Connect Care.  Using a mobile device, a headset or USB microphone, DMO represents the next generation of cutting-edge speech recognition technology for AHS. Speech recognition functionality will enhance the user experience within Connect Care by providing speech-to-text and navigation, along with immediate editing and sign off of notes. DMO will provide ‘once and done’ speech recognition efficiency!  Click on Dragon Medical One and Hyperspace

RESEARCH – Support Update

Your Connect Care Research Support team has expanded to better serve your help finding needs! Many of you are already accustomed to calling in or logging a research ticket or emailing your research support team for help, but research end users who are already live in system now have a Solutions Centre available to answer questions you may have about how to complete your day-to-day work in Connect Care. The Connect Care Research Support Team wants to ensure the timely resolution, proper documentation and reporting of your Connect Care related questions and concerns to minimize potential risks to the safe delivery of patient care. Whether you are presented with a challenge that requires a solution, or if you would like to inquire about new functionality, your newly expanded team is here to support your needs. For more information please click on Research Communication Memo.

Research Overview - Open Webinars
Our monthly open webinars are a great way to stay informed about research functionalities in Connect Care and upcoming readiness activities, including training.

Please join our monthly open sessions (via Skype). To request a webinar invitation, please contact: CC.research@ahs.ca

Upcoming session dates:
(third Monday, of each month)
Sep 21 12:00-1:00
Oct 19  12:00-1:00
Nov 16 12:00-1:00

The next Connect Care Research Webinar is scheduled for Monday, Sep 21, 2020 – content will be targeted to Wave 3 study teams to help them get ready for Connect Care. Future waves' users may also benefit from the information shared in this next webinar.

Materials from previous webinars are available, here under the heading 'Presentations and Videos', along with materials from other previous webinars.

The sessions generate some excellent questions which have been captured in a Q&A document

ANALYTICS –How to locate information about your Connect Care reporting content

As part of the Interim State Reporting work package, Frontline Managers are asked to compare their current reporting environment with that of Connect Care. Managers are asked to determine which of their commonly used reports will migrate to Connect Care, which will remain the same (source system will not move to Connect Care), and which will be discontinued entirely when Connect Care launches. To aid in that exercise, Managers can consult role-specific Reporting Content Guides to better understand what the Connect Care reporting environment will look like. To find your application-specific Reporting Content guide, follow these easy steps:

·       Log in to the Training Library located on Insite.

·       Filter by application

·       Filter by quick start guide (QSG)

·       Select desired Reporting Content Guide

·       Search index of Guide (pdf) for desired report, dashboard, etc.

·       Read description (if available)

The Reporting Content Guides provide role-specific information on key reporting content by Connect Care application. These guides list useful dashboards, components, reports and SlicerDicer data models and include recommendations for use.

If you are unable to locate a reporting content guide for your role or require more details on reporting content that is included, please contact: ConnectCare.ReportingSupport@ahs.ca

ANALYTICS - Wave 2 Launch Dashboards

Wave 2 Launch Dashboards are being developed for the purpose of offering operations leaders a way to monitor and track launch metrics. The Launch Dashboards are available to operations leaders, at all levels, in all areas, and Patient Care Managers (Patient Safety focus) to help understand how well the launch is going in key areas of importance and to help guide their actions in support of launch. Leaders and Managers will be able to interpret the metrics available within the Launch monitoring dashboards and investigate the underlying issues - e.g. concerns with patient flow or medication barcode scanning rates, as a result of launch workflow adoption challenges. During Wave 1, operations leaders checked these dashboards regularly and asked affected leaders and managers specific questions based on the information. 

The Launch Dashboards comprise a grouping of key dashboards containing actionable data and include the following groupings:

-          Executive Launch Dashboard (implementation metrics)

-          Patient Safety Surveillance Dashboards (organization workflow metrics)

-          Ticketing (V-Fire) and Trends Dashboards (daily access to ticket resolution performance and trends)

Orientation sessions for Leaders and Virtual Office Hour sessions for Patient Care and Unit Managers will be available late September and early October to help ensure they have access to the Launch Dashboards and know how to navigate them successfully.

REPORTING AND ANALYTICS – Training Update – links to information
Connect Care Reporting Training Available to All!

Basic Reporting User and Reporting Power User courses are now available on MyLearningLink for self-registration!  Any Connect Care user can register for Connect Care Reporting training at any time by registering on MyLearningLink (search for ‘basic reporting’). To learn more click here.

Resource Links:

·       Reporting Training Poster

·       Reporting Resources

·       Questions, comments, requests? Contact a member of the Connect Care Reporting Training team by submitting a request to ConnectCare.ReportingSupport@ahs.ca

Link to latest Cogito Training statistics, here

Key Links
Research Readiness Resources
Connect Care Bytes Blog
Connect Care Readiness Playbook
Connect Care Update Newsletter


Questions? CC.Research@ahs.ca and/or ConnectCare.ReportingSupport@ahs.ca




Jul 22
Clinical Inquiry Newsletter - July 2020 edition

Introducing the Clinical Inquiry Newsletter! A quick way to catch up on the latest progress for Research and Analytics functionalities within Connect Care. Watch for this newsletter coming to you on a monthly basis. You can also find this information in the Clinical Inquiry Blog located on SharePoint.​

RESEARCH – Wave 1 Post-Launch Update

Work is going on continually behind the scenes to make improvements to Connect Care. Here are a few recent changes:

New COVID Group on the Safe Discharge Checklist

A new group has been added to the Safe Discharge Checklist Flowsheet to ensure all necessary tasks are completed before safely discharging a patient with COVID-19.

Reconciliation Navigator

A new navigator is available to assist with post-downtime documentation reconciliation in Connect Care. The navigator is found under the 'More' activity and allows users to document relevant changes occurring during a downtime.

Health Information Management

Review the Media Manager How-to Guide for detailed step-by-step guidance when scanning and uploading documents. Visit the HIM Service Portal to request services and support for Health Information Management.

SlicerDicer in-system reporting tool in Connect Care

Click on this link for more information: NEW: Connect Care Clinical Inquiry Supports - SlicerDicer Use Cases

New ECG Quick Start Guides on the ED Nurse Learning Home Dashboard These review the workflows for the Phillips, GE MACVU360 and GE5500 models of ECG machines.

Research Overview - Open Webinars
Our monthly open webinars are a great way to stay informed about research functionalities in Connect Care and upcoming readiness activities, including training.

Please join our monthly open sessions (via Skype). To request a webinar invitation, please contact: CC.research@ahs.ca

Upcoming session dates:
(third Monday, of each month)
Aug 17 12:00-1:00
Sep 21 12:00-1:00

The next Connect Care Research Webinar is scheduled for Monday, Aug 17, 2020 – topic, yet to be determined.

Materials from the July 20 webinar on in-system reporting tools are available, here under the heading 'Presentations and Videos', along with materials from other previous webinars.

The sessions generate some excellent questions which have been captured in a Q&A document.

Research Staff – Virtual Training

The new virtual Research Staff course (offered in two, four-hour sessions via Zoom) is being offered on August 11-12. There are still spots available!

RESEARCH – Readiness Update

Connect Care Research Role Selection Tool

The Health Systems Access team recently developed a new self-serve tool to assist study teams in selecting the correct Connect Care 'role' for their access needs. The Connect Care Research Role Selection Tool should be completed by each research team member. Role assignment directly affects the type of training required and type of access provisioned to study team members.

Research Assumptions for Launch

The Connect Care Research - Assumptions for Launch document outlines four basic assumptions that relate to the integration of research and inquiry as part of the clinical information system (CIS) workflows such that: 

  1. All patients enrolled in clinical research studies [that meet the study inclusion scope] will be flagged with the details of the respective studies that may impact clinical decisions made by their care team(s).
  2. The clinical care team and everyone working with the patient record will be able to see and understand the patient is participating in a research study. The system users will also be able to report on this information.
  3. Individuals who previously did not have direct access to the patient chart, including university-employed research coordinators, will have access and responsibilities to keep the patient record (as it relates to research), up-to-date.
  4. Training in all CIS research-related workflows will be research role-specific. Users requiring access to inquiry tools and workflows will be assessed and assigned a user role and there will be opportunities to identify individuals who may require training but have not been previously identified through existing methods.

ANALYTICS – Wave 1 Post Launch Update –Connect Care Upgrade to Epic 2020 version

On August 7th, the Connect Care training environment will be upgraded to the Epic May 2020 version.

End Users will begin training on this version in advance of the upgrade to the production environment on September 10th.

Notable new features and updated functionality include:

  • Create new views of dashboards when the original does not meet your needs
  • Detailed graphs added for metric data on dashboards
  • Revamped SlicerDicer tutorial and several SlicerDicer enhancements
  • Report templates, dashboard views, and SlicerDicer models are being added to the Analytics Catalog

Epic Experts Group Meeting (XGM)
Is an annual event – usually held at Epic but this year held as a virtual event due to the pandemic. Each year, Epic customers are invited to submit ideas for system development, improvement and optimization. During XGM, Epic customers can view and 'like' ideas at https://ideas.epic.com and comment on potential solutions. Their comments are visible to the entire Epic user web community. The annual event includes a series of module-specific focus groups to: review recent and upcoming development projects and discuss suggestions.

Organizations are invited to vote on ideas during XGM. This year, voting is open from July 1-31. Organizational voting influences the direction vendor resources will be applied to realize new and optimized functionality in Nova notes - as part of annual special updates & upgrades to the system. Our Connect Care Cogito team convened a small group of stakeholders from: Clinical Operations, CMIO, Wave 1 and Research Operations and IT, to review and shortlist to the top 5 ideas (Cogito is allotted 5 votes). A group member was assigned to cast the 5 votes on the group's behalf. Votes have been submitted for the following 5 ideas:

  1. Option to export scorecard to Excel (Radar) - self-explanatory.
  2. Add build team search filter to Analytics Catalogue
    Add a Build Team selector to the amazon-like filtering in the Analytics Catalog, similar to what we do for tags.
  3. Export from Radar metric drill down
    Radar metric drill down reporting doesn't allow exporting (or printing or copying). The reports can produce large amounts of data. Exporting to Excel will make it much easier to work with the information.
  4. Give End Users the power of dynamic reporting
    Since most of Epic is built on a hierarchical structure, it would be beneficial to keep the more general 'My Reporting Settings' in the end user's EMP, but to provide the ability for end users to choose general settings to apply to as many reports as possible. This cuts down significantly on the need to create individual reports for different locations. End Users would create fewer private reports, making the library more consistent for all end users.
  5. Add review (ribbon) indication on display of dashboard or component
    Add "something" on the dashboard or component to signify review and validation, such as a ribbon, similar to the Analytics Catalog, next to the name or the information (i) icon. The Reviewed and Approved indicator/ribbon could also display in the Report Library/My Reports next to the report name making this validation more visible to end users.

RESEARCH and XGM

Connect Care Research also convened a group of stakeholders to shortlist and vote on the top 10 ideas (Research has 10 votes). The top two ideas voted on were:

1.     Allow linking of orders to Research studies after signing

Physicians may forget to link orders to Research before signing. Linking cannot be done after the fact. Suggested solutions: allow users to link orders to research studies after orders are signed. Research Coordinators would be able to make corrections when providers forget to make the link.

2.     Show enrollment status definitions to users

Documentation of enrollment statuses is inconsistent. Suggested solution: develop an 'at a glance' method for users to review enrollment status definitions while they are associating patients to an enrollment status.

REPORTING AND ANALYTICS – Training Update – links to information
Frontline staff now have improved access to Reporting Support!
Frontline staff, managers and senior leaders can now access Connect Care reporting support through the ConnectCare.ReportingSupport@ahs.ca email address.  Examples of types requests or questions that can be submitted to ConnectCare.ReportingSupport@ahs.ca include:

  • In-system reporting troubleshooting assistance
  • Request for 1:1 support
  • Request for group education sessions
  • Questions concerning training and access
  • Questions concerning in-system reporting tool navigation and functionality


Reporting and Analytics Training Statistics

Reporting Training Now Available on MyLearningLink

Reporting and Analytics Resources


The new and improved Connect Care Roles & Training Courses Catalogue has been uploaded to Insite.

As of July, the Catalogue will be published as a spreadsheet vs. PDF to increase usability for users. For users that had the old PDF version hyperlink saved, that link will open a PDF document directing them to this new XLS version.

Of note:

  • The spreadsheet has tabs along the bottom, and each Roles + Training section has an INTRO tab.   The Rural and Super User INTRO tabs will have additional information added to them in the coming weeks.  
  • Brief descriptions of changes from the last three months are added to columns, to improve communications about the frequent changes to roles.
  • We will aim to publish a new version of the Catalogue to Insite at least 2x's per month. 
  • The Training Team's source of truth for roles and training will continue to be the Training Tracker SharePoint site.

Training Page:  https://insite.albertahealthservices.ca/cis/Page22134.aspx

Direct Catalogue Link: https://insite.albertahealthservices.ca/main/assets/cis/tms-cis-training-catalogue.xlsx

Key Links
Research Readiness Resources
Connect Care Bytes Blog
Connect Care Readiness Playbook

Jun 17
Connect Care Clinical Inquiry Newsletter - June 2020

Introducing the Clinical Inquiry Newsletter! A quick way to catch up on the latest progress for Research and Analytics functionalities within Connect Care. Watch for this newsletter coming to you on a monthly basis. You can also find this information in the Clinical Inquiry Blog located on SharePoint.

New Wave Timelines Announced!
Wave 2: Edmonton Suburban sites – Launch - October 24, 2020

Wave 3: Calgary Rural sites, former Peace Country sites – Launch - February 27, 2021

Wave 4: Alberta Children's Hospital, Peter Lougheed Centre, Royal Alexandra Hospital, Lois Hole Hospital for Women, Glenrose Rehabilitation Hospital – Launch - June 5, 2021

For detailed information, refer to the updated: Connect Care Implementation Timeline

RESEARCH – Wave 1 Post-Launch Update

Work continues to take place to release new in-system functionalities and enhance current workflows for our Wave 1 Research End Users.

COVID-19 Symptoms Flowsheet

A COVID-19 symptom checklist is now available to Research Coordinators working in an Inpatient context to support screening for symptoms during patient visits. The new checklist has been added to the IP Research Coordinator class profile as an available report in the Summary menu. A new COVID-19 Flowsheet will also be available as a default flowsheet in the 'view flowsheet' menu. These changes will be available in all departments.

Please refer to instructions in the Connect Care Research Wave 1 Update from May 11

CIUs - Lab Preference List

Until recently, the CIUs were seeing duplicate Preference Lists in the system. The Connect Care Research Support team collaborated with the other application teams to streamline the preference lists. As of early June,   2020 CIU staff should no longer see duplicate lists.

To access more Research Readiness resources visit our webpage!

Research Overview - Open Webinars
Our monthly open webinars are a great way to stay informed about research functionalities in Connect Care and upcoming readiness activities, including training.

Please join our monthly open sessions (via Skype). To request a webinar invitation, please contact: CC.research@ahs.ca

Upcoming session dates:
(third Monday, of each month)
July 20 12:00-1:00
Aug 17 12:00-1:00
Sep 21 12:00-1:00

The next Connect Care Research Webinar is scheduled for Monday, July 20, 2020 – it will focus on the use of in-system reporting tools for research purposes.

You can find links to previously recorded webinars, here under the heading 'Presentations and Videos'.

The sessions generate some excellent questions which have been captured in a Q&A document.

RESEARCH – Training Update

Research Staff ILT training will be provided virtually through the AHS Zoom platform and is split into two 4-hour sessions spanning two days. Users must confirm that they have the required technical access requirements for the course. Our credentialed trainers are working with Research end users to confirm the appropriate access is in place before the respective training dates. Of note, the prerequisite course for Research Staff ILT, Ambulatory Nurse Shared will continue to be provided as an in-classroom training.

 

Next dates: Research Staff ILT – Virtual Training: July 8 - 9, 2020, 8am – 12pm (spots available) Research Staff ILT ; Virtual Training: August 11 - 12, 2020, 8am – 12pm (spots available)

ANALYTICS – Wave 1 Post Launch Update - New way to get support for your reporting questions!

End Users can ask for support regarding their reporting questions using a new email address: ConnectCare.ReportingSupport@ahs.ca

Epic XGM Sessions

Are you interested in seeing Epic's plans for future Reporting and Analytics developments? If so, you can log in to the Epic UserWeb and review recorded sessions here.

ANALYTICS – Training Update -The Reporting Training team is very excited to announce updates and improvements to Reporting Training and Roles!

  1. Reporting training is now available to all Connect Care users through self-registration on MyLearningLink!
  2. Basic Reporting User and Reporting Power User Sub Roles have been removed.  Historically, the reporting sub roles provided access to reporting training; now that reporting training is available on MyLearningLink, users are no longer required to go through IAM to access reporting training.
  3. Basic Reporting User course is now a hard pre-requisite for Reporting Power User course.  Users will no longer be able schedule reporting training out of sequence.  A user can register for Reporting Power User once they have completed Basic Reporting User course.

4. Reporting Power User "thrive" for frontline managers! Reporting Power User course has been removed as an access requirement for frontline managers; however, managers are encouraged to take Reporting Power User post launch (2-6 weeks) by self-registering for the course in MyLearningLink.

Benefits of Reporting Power User as "thrive" include:

  • allows focused training on reporting tools
  • reinforces Basic Reporting training received prior to launch
  • allows time for increased system familiarity
  • improves awareness of reporting tools in Connect Care
  • encourages and promotes a culture of clinical inquiry
  • provides access to on-going reporting training beyond implementation

     

    Click here for a Reporting Training Information Poster

 

As always, Reporting Quick Start Guides (Reporting Resources component on Learning Home Dashboards) are available for quick reference:

Using Reports in Connect Care

Navigate Dashboards

Modify Reports in Connect Care

Self-Service Reporting with SlicerDicer

Share Reports with Other Users

Key Links

Connect Care Readiness Playbook
Research Readiness resources

Connect Care Bytes Blog

May 19
Clinical Inquiry Newsletter - May 2020

Introducing the Clinical Inquiry Newsletter! A quick way to catch up on the latest progress for Research and Analytics functionalities within Connect Care. Watch for this newsletter coming to you on a monthly basis. You can also find this information in the Clinical Inquiry Blog located on SharePoint.

RESEARCH – Wave 1 Post-Launch Update

Future Connect Care wave launches may be postponed; however, a lot of work continues to take place to release new in-system functionalities and enhance current workflows for our Wave 1 Research End Users.

 

Research Coordinators now able to document on the MAR – New!

Until recently, research coordinators were unable to document medication administration in the MAR. This resulted in incomplete documentation of med administration for research study participants.

This access issue has been resolved and now study are expected to document the administration of any study-related medication given in AHS care settings, in the MAR. The user who administered or witnessed the administration (when patients administer it themselves) must be the one documenting it in the system.

Please note that research end-users will not be able to go back to previously held research encounters to document on the MAR. Please refer to instructions in the Connect Care Research Wave 1 Update from May 11 to familiarize yourself and your team members on how to perform MAR documentation.

To access more Research Readiness resources visit our webpage!

Research Overview - Open Webinars
Our monthly open webinars are a great way to stay informed about research functionalities in Connect Care and upcoming readiness activities, including training. Please join our monthly open sessions (via Skype).

To request a webinar invitation, please contact: CC.research@ahs.ca

Upcoming session dates:
(third Monday, of each month)
June 15 12:00-1:00
July 20 12:00-1:00

The next Connect Care Research Webinar is scheduled for Tuesday, June 15, 2020 – stay tuned for information about the topic of focus at this upcoming session.

Our May 19th, 2020 webinar featured an overview of 'Connect Care Research Functionality Updates'. You can find links to previously recorded webinars, here under the heading 'Presentations and Videos'.

More to be scheduled in the near future!

The sessions generate some excellent questions which have been captured in a Q&A document.

RESEARCH – Training Update

Our training team has been working hard behind the scene to update the Research staff course to better meet End User needs. The updated course includes:

  • More information for Inpatient workflows (using patient lists, ordering)
  • More detailed training for ordering (placing orders, associating orders and acting on orders)

The Research Staff course goes virtual! In order to meet the needs of our research learners in the current environment (i.e. – Pandemic restrictions), our training team developed and piloted a virtual offering of the Research Staff course on May 13. Trainer and participant feedback from this event indicated that the course was well-received, but was a long day. As a result, plans are in the works to offer the course in two, 4-hour sessions, starting in June. This was a significant undertaking accomplished in a short space of time. Kudos to our fearless Credentialed Trainers!

ANALYTICS – Wave 1 Post Launch Update

Improved System Access for Analysts!
To create greater flexibility in system access for AHS Analysts, Clarity/Caboodle Analyst Hyperspace Roles now include access to:

  • Reporting Workbench (end user)
  • Radar Dashboards (end user)
  • SlicerDicer (end user)
  • Wide reporting content (AHS Data Analyst Master report group)

This change means that Clarity/Caboodle Analysts no longer need to complete two different training pathways (Quality/Analyst and Clarity/Caboodle Analyst) in order to get access to Hyperspace and will not have to toggle between these two roles when in Hyperspace.

ANALYTICS – Training Update

Reporting Power User Course goes virtual!

As of May 14, our Reporting Power User course is offered in a virtual format. The benefits of virtual training include:

  • Promotes the use of reporting tools through better accessibility
  • Better availability for end users and more efficient delivery for trainers
  • Requires fewer trainers and trainer availability not location dependent

 

Questions? CC.Research@ahs.ca and/or AHS.CogitoFeedback@albertahealthservices.ca

 

 

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About this blog
The Clinical Inquiry Blog is here to keep our Research and Analytics communities up-to-date on the status of Research and Analytics functionality in Connect Care. It includes information about key decisions, build milestones and readiness activities, as well as a means for members of these communities to reach out with questions and requests for information.​